10 bus days for a transfer from family member's account (!)
Jul 8, 2014, 9:53 am
#1
Original Poster
Join Date: May 2004
Location: LAX
Posts: 1,849
10 bus days for a transfer from family member's account (!)
It seems like it's getting better and better. Why not 2 months? Or a year?
An internal transfer of a few lousy points for me in order to get advantage
of the 20% extra points promo for AA. 10 business days? Seriously?
With the July 4th - it's 2 weeks. Apparently a SPECIAL team is needed for that.
An internal transfer of a few lousy points for me in order to get advantage
of the 20% extra points promo for AA. 10 business days? Seriously?
With the July 4th - it's 2 weeks. Apparently a SPECIAL team is needed for that.
Jul 8, 2014, 10:01 am
#2
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Please accept our apologies for any inconvenience, but yes...because of fraudulent issues in the past, a special team is necessary to ensure another layer of protection in keeping your Starpoints safe.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jul 8, 2014, 10:32 am
#3
Original Poster
Join Date: May 2004
Location: LAX
Posts: 1,849
Sure, it's for my protection and for my own good.
Thanks, I've heard that before...
Thanks, I've heard that before...
Jul 8, 2014, 10:44 am
#4
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
As someone whose account was recently hacked into and cleaned of all starpoints (before SPG graciously restored them) I am thankful for any additional measures of security provided.
Jul 24, 2014, 11:20 am
#5
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Is it a minimum of 10 days or max? Did a transfer on July 18.
Jul 26, 2014, 7:47 am
#6
Join Date: Jul 2014
Posts: 12
Called them today, was told ~10 business days. This is unacceptable, SPG should provide this information before and after the transfer was initiated. Right now their web-page and e-mail still says "up to five business days", which is a complete lie. Probably I will have to miss my AA bonus points due to a lack of a proper support from SPG.
UA Fan, I also did a transfer on July 18.
UA Fan, I also did a transfer on July 18.
Jul 31, 2014, 7:29 am
#7
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
It is unacceptable
I agree the time it takes to do an internal pt to pt transfer is a disservice to your members.
I initiated two transfers from my account 5 days ago. Points for miles to my AS account and a points transfer to my husband's *wood account.
The points to my AS account landed yesterday. ( the disclaimer says it may take up to 4 weeks!!)
The points I transferred to my husband's Starwood account are still sitting in my account 5 days later with no sign of any movement.
It should be a simple nearly simultaneous computer generated action...not a serious hand reviewed audit.
Hilton can do it.
Meanwhile we lost the award seats that we were hoping for.
I initiated two transfers from my account 5 days ago. Points for miles to my AS account and a points transfer to my husband's *wood account.
The points to my AS account landed yesterday. ( the disclaimer says it may take up to 4 weeks!!)
The points I transferred to my husband's Starwood account are still sitting in my account 5 days later with no sign of any movement.
It should be a simple nearly simultaneous computer generated action...not a serious hand reviewed audit.
Hilton can do it.
Meanwhile we lost the award seats that we were hoping for.
Jul 31, 2014, 9:32 am
#8
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Aug 1, 2014, 8:41 am
#10
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,964
FWIW
I wrote Starwood this morning and explained my disappointment in the time frame for transferring points internally.
My email to the address below, first got an automatic response that it would take up to 10 days to respond to my inquiry
Then 30 minutes later I got another real person email apologizing for the delay I experienced and the transfer had been completed.^
[email protected]
A polite follow-up email to the internal transfer office may be what is needed to move your member to member point transfer along.
My email to the address below, first got an automatic response that it would take up to 10 days to respond to my inquiry
Then 30 minutes later I got another real person email apologizing for the delay I experienced and the transfer had been completed.^
[email protected]
A polite follow-up email to the internal transfer office may be what is needed to move your member to member point transfer along.
Aug 1, 2014, 9:20 am
#11
Join Date: Jun 2009
Location: YVR
Programs: Aeroplan E25, Amtrak Guest Rewards, Bonvoy Lifetime Gold, Delta Skymiles Silver, HHonors Gold, Nexus
Posts: 502
I agree the time it takes to do an internal pt to pt transfer is a disservice to your members.
I initiated two transfers from my account 5 days ago. Points for miles to my AS account and a points transfer to my husband's *wood account.
The points to my AS account landed yesterday. ( the disclaimer says it may take up to 4 weeks!!)
The points I transferred to my husband's Starwood account are still sitting in my account 5 days later with no sign of any movement.
It should be a simple nearly simultaneous computer generated action...not a serious hand reviewed audit.
Hilton can do it.
Meanwhile we lost the award seats that we were hoping for.
I initiated two transfers from my account 5 days ago. Points for miles to my AS account and a points transfer to my husband's *wood account.
The points to my AS account landed yesterday. ( the disclaimer says it may take up to 4 weeks!!)
The points I transferred to my husband's Starwood account are still sitting in my account 5 days later with no sign of any movement.
It should be a simple nearly simultaneous computer generated action...not a serious hand reviewed audit.
Hilton can do it.
Meanwhile we lost the award seats that we were hoping for.
Or, they can simply take away free household transfers and kill that fraud angle completely? Then we all don't have to worry about complaining about waiting ten days for transfers either!
Aug 1, 2014, 9:27 am
#12
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,475
Was looking at the t&c for these transfers and notice that the recipient must be an active member. What does SPG define an active member?
Aug 1, 2014, 10:09 am
#13
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
It's right in the SPG T&Cs, of course.
An SPG Member is considered "Inactive" if during a 12 month period: (a) the SPG Member has not had an Eligible Stay at an SPG Participating Hotel; (b) the SPG Member has not earned or redeemed any Starpoints, or (c) the SPG Member's account has been cancelled.
An SPG Member is considered "Inactive" if during a 12 month period: (a) the SPG Member has not had an Eligible Stay at an SPG Participating Hotel; (b) the SPG Member has not earned or redeemed any Starpoints, or (c) the SPG Member's account has been cancelled.