Do Starwood Lurkers correlate member posts against real-life people?
Dec 13, 2013, 7:06 am
#31
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
Dec 13, 2013, 8:36 am
#32
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 679
i know for fact that my ambassador knows my handle... as do the GMs of the short list of properties that i've stayed at 10+ times..... not sure why anyone would care...
only the guilty worry about being tracked. :-)
only the guilty worry about being tracked. :-)
Dec 13, 2013, 8:40 am
#33
Join Date: May 2004
Location: Toronto
Programs: SPG LT Plat, Hilton G,Priorty Club G, AC E
Posts: 2,979
All I can say is the lurkers have been....
...uniformly helpful...with the ever outstanding William going the extra mile for me on a couple of occasions.
So I have shared my personal information with them because its always been positive.
So I have shared my personal information with them because its always been positive.
Last edited by HomerJ; Dec 13, 2013 at 8:40 am Reason: Spelling error
Dec 13, 2013, 10:01 am
#34
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
+1 on SPG correlating your social media activities and your identity. While they may or may not be trying to "guess" who you are, but once you provided your SPG number via PM or DM on Twitter, it's recorded.
Dec 13, 2013, 10:06 am
#35
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Hey, if it makes things better I'm all for it. I griped (in a survey and perhaps elsewhere) about the lengthy check in time at the Sheraton MXP. I had been at the hotel five or six times and I get there typically late in the evening and the guy seems to spend five minutes punching and clicking before I got my room key. The last time somehow they did a "Pre-checkin" and handed me a key within 30 seconds of my arrival at the front of the line.
Now if they could improve the breakfast at the lounge (though the new coffee machine is a start)....
Now if they could improve the breakfast at the lounge (though the new coffee machine is a start)....
Dec 13, 2013, 10:19 am
#36
Join Date: Aug 2010
Programs: jetblue mosaic, spg plat/ambassador, UA GS, AA EXP
Posts: 163
i'd posted a few stories about my how awesome my ambassador was (without revealing names) and she found it within a few weeks, and even got some props from her boss when he found it too.
I've been a number of small (from 1 - 20pax) airline and hotel events with a management meet and greet, and to a T, everyone said they read all the threads on FT and other boards. Doesn't surprise me, and they really should be, if they're trying to take the pulse of the people.
I've been a number of small (from 1 - 20pax) airline and hotel events with a management meet and greet, and to a T, everyone said they read all the threads on FT and other boards. Doesn't surprise me, and they really should be, if they're trying to take the pulse of the people.
Dec 13, 2013, 10:33 am
#37
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
I've been a number of small (from 1 - 20pax) airline and hotel events with a management meet and greet, and to a T, everyone said they read all the threads on FT and other boards. Doesn't surprise me, and they really should be, if they're trying to take the pulse of the people.
Dec 13, 2013, 11:39 am
#38
Join Date: May 2005
Programs: AA, United
Posts: 280
Though I do not have first hand knowledge of SPG practices I can tell you that as a technology professional there is a lot of analytics and correlation going on with social media and standard operations of the business.
What this means more transparently is that companies are automatically scanning twitter etc. looking for things to be alerted to and then correlating them back to customers using a shared key of some kind.
What this means more transparently is that companies are automatically scanning twitter etc. looking for things to be alerted to and then correlating them back to customers using a shared key of some kind.
Dec 14, 2013, 5:50 pm
#39
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
If you are providing the information there shouldn't be any issue. I've always said, if you don't want something on the internet, don't post it.
Dec 14, 2013, 6:02 pm
#40
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Though I do not have first hand knowledge of SPG practices I can tell you that as a technology professional there is a lot of analytics and correlation going on with social media and standard operations of the business.
What this means more transparently is that companies are automatically scanning twitter etc. looking for things to be alerted to and then correlating them back to customers using a shared key of some kind.
What this means more transparently is that companies are automatically scanning twitter etc. looking for things to be alerted to and then correlating them back to customers using a shared key of some kind.
Dec 14, 2013, 7:13 pm
#41
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Explain this to me (I'm old and un-techie)...let's say I complain about something here on FT. And I don't have a Facebook or Twitter account (or I don't post the same thing on FB or TW) - how can someone go to one of those sites and know what I said here? (Please speak slowly...)
Dec 15, 2013, 8:48 am
#42
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
If you are only on FT (and not on other social media) then you can only be identified by what you note in your FT complaint and perhaps your past history on FT.
Dec 15, 2013, 11:12 am
#43
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
Ok, so the assumption made above was that practically everyone is on both (which is obviously not true). That's good. Truly, I don't know much about this stuff so I thought anything I said somewhere was immediately transmitted everywhere, which made no sense to me.
But thinking about this further...if I did make a complaint here on FT, and the same one on FB, how would anyone find it anyway unless I let them into my FB account (don't I have to accept them as a friend? So how would a hotel or whatever know what I've said on FB?)
I've always been very private so this stuff makes me queasy, I don't know how you young 'uns can just be "out there" with everything.
But thinking about this further...if I did make a complaint here on FT, and the same one on FB, how would anyone find it anyway unless I let them into my FB account (don't I have to accept them as a friend? So how would a hotel or whatever know what I've said on FB?)
I've always been very private so this stuff makes me queasy, I don't know how you young 'uns can just be "out there" with everything.
Dec 15, 2013, 11:20 am
#44
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Ok, so the assumption made above was that practically everyone is on both (which is obviously not true). That's good. Truly, I don't know much about this stuff so I thought anything I said somewhere was immediately transmitted everywhere, which made no sense to me.
But thinking about this further...if I did make a complaint here on FT, and the same one on FB, how would anyone find it anyway unless I let them into my FB account (don't I have to accept them as a friend? So how would a hotel or whatever know what I've said on FB?)
I've always been very private so this stuff makes me queasy, I don't know how you young 'uns can just be "out there" with everything.
But thinking about this further...if I did make a complaint here on FT, and the same one on FB, how would anyone find it anyway unless I let them into my FB account (don't I have to accept them as a friend? So how would a hotel or whatever know what I've said on FB?)
I've always been very private so this stuff makes me queasy, I don't know how you young 'uns can just be "out there" with everything.
Dec 15, 2013, 6:00 pm
#45
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
I think the idea is SPG would ask you to "like" them on FB in exchange for some promo participation and then see your SPG related comments as a result (plus links to when you are travelling etc etc).