Nov 26, 2014, 11:51 pm
Last edit by: Zorak
Hotel email: [email protected]
MRT:
MRT:
- Shenton Way (TE19) -- note, the Exit Directory lists exit 3 for the Westin, but exit 4 will pop you out right by the front door.
- Downtown (DT17) -- exit E
Westin Singapore [Master Thread]
Jan 15, 2015, 11:17 am
#196
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
i submitted a "complain" about the Westin Singapore did not want to honor the 4pm check out, and this is the reply I got.
Personally I rather disappointed on the reply. The agent is putting the burden to the guest to know the benefits and in case the hotel does not give the benefit, the guest should contact SPG.
There is no effort (at least on the reply) that SPG mentioned that they will investigate and ensure the hotel and its staffs are properly trained and aware of the benefits that need to be the guest.
What happen if the guest is not aware about the benefit that he should entitle? The burden should be on the hotel not on the guest.
Personally I rather disappointed on the reply. The agent is putting the burden to the guest to know the benefits and in case the hotel does not give the benefit, the guest should contact SPG.
There is no effort (at least on the reply) that SPG mentioned that they will investigate and ensure the hotel and its staffs are properly trained and aware of the benefits that need to be the guest.
What happen if the guest is not aware about the benefit that he should entitle? The burden should be on the hotel not on the guest.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 15, 2015, 2:08 pm
#197
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I actually understood the reply to mean: Let the hotel employee know that as a SPG Gold member you are entitled to a late check-out and they (hotel employee) can contact SPG for clarification.
Now, that's not to discount the fact the hotel employee should be aware of this benefit in the first place.
Now, that's not to discount the fact the hotel employee should be aware of this benefit in the first place.
When I checked in at 8 am I was told there would be an extra charge. I said that I was Plat75 and had been approved through Your24 for early check in. No muss, no fuss.
I had an excellent stay, though no suite upgrade. One of the bloggers did a review praising this property. Lots of photos included.
http://onemileatatime.boardingarea.c...tin-singapore/
Jan 15, 2015, 9:53 pm
#198
Original Poster
Join Date: Sep 2012
Posts: 1,748
Jan 15, 2015, 9:55 pm
#199
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I'm disturbed that this property is still "having difficulties" understanding SPG elite published benefits regarding late checkouts. I stayed there about a year ago and remember having to insist on my own late checkout, although I don't remembere the details. I also remember a lounge discussion with two other guys who were Plats and left a day or two before me who were absolutely denied any late checkouts, despite having an argument with the hotel about it, although one guy was told that he could pay for the late checkout (as a Plat!).
One would hope that in a year, staff could learn about this basic aspect of the Starwood program.
One would hope that in a year, staff could learn about this basic aspect of the Starwood program.
Jan 15, 2015, 11:02 pm
#200
Join Date: Nov 2003
Location: wurtulla,queensland,australia
Programs: hh diamond,Qantas club life,AA EX-explat.SPG plat.
Posts: 1,431
When I checked in a week ago though I was asked if I wanted a 4pm checkout and answered yes.
Then asked when our flight was-after midnight.Told they were very busy day of checkout(SIN DO) so no later but told if we wanted we could stay in the exec lounge until we wished to depart.
So at least one agent is very au fait with SPG benefits.
Then asked when our flight was-after midnight.Told they were very busy day of checkout(SIN DO) so no later but told if we wanted we could stay in the exec lounge until we wished to depart.
So at least one agent is very au fait with SPG benefits.
Jan 15, 2015, 11:15 pm
#201
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
How many of you are staying there for SIN DO this year?
Jan 16, 2015, 1:32 am
#202
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Not many I don't think, and I'm not there anymore either. I'm now at the Fairmont. SIN is the only place I cheat on SPG and I'm sure glad I did as I'm enjoying my 2100 sq ft penthouse suite 
for almost half the price of the Westin. 
for almost half the price of the Westin.
Jan 16, 2015, 2:40 am
#203
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
....and overall a better location.
Jan 16, 2015, 4:35 am
#205
Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,831
I'm disturbed that this property is still "having difficulties" understanding SPG elite published benefits regarding late checkouts. I stayed there about a year ago and remember having to insist on my own late checkout, although I don't remembere the details. I also remember a lounge discussion with two other guys who were Plats and left a day or two before me who were absolutely denied any late checkouts, despite having an argument with the hotel about it, although one guy was told that he could pay for the late checkout (as a Plat!).
One would hope that in a year, staff could learn about this basic aspect of the Starwood program.
One would hope that in a year, staff could learn about this basic aspect of the Starwood program.
I am afraid now that I have to conclude that the hotel is intentionally try not to give the benefit as much as they can.
Because, I have told the check in staff that "based on my understanding that the 4pm checkout is guaranteed". Her reply is "no, it is not, it is subject to availability" and she is quite confidence when she answered that.
I even go to the extend telling her that "this is something new for me, because as far as I know, the 4pm checkout is guaranteed and I have no issue to get this in other places".
Base on this, I have to conclude this is a "deliberate act", as if she is not sure, she will probably say "she will check".
More evidence, when I requested to speak to the Assistant Front Office Manager, straight away he said he will look into it and say no issue for late check out.
@Starwood Lurker: this is why I am not so happy on the reply that I get. SPG should really do the check on why the hotel does not seem to understand the benefit needs to be extended to SPG elite. Even to the extend that it seems they tried not to extend this benefit if the guest is not insisted for it.
The benefit should be extended even the guest is not asking for. Not something that guest has to demand for it.
Jan 16, 2015, 8:03 am
#207
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
http://www.flyertalk.com/forum/showt...errerid=141514
Everyone is welcome! This is my 4th year. Last year we did an amazing tour of the SQ training facilities including water evacuation.
Within a month the dates should be posted for next year.
Everyone is welcome! This is my 4th year. Last year we did an amazing tour of the SQ training facilities including water evacuation.
Within a month the dates should be posted for next year.
Jan 16, 2015, 9:05 am
#208
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
I just assume 4PM checkout and never get into a conversation about it. I haven't stayed at this property of course.
Jan 29, 2015, 1:46 am
#209
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Seasonal Tastes
Just made some enquires about their lunch buffet, below is for your info:
Dear Mr/Ms lcpteck,
Greetings from Seasonal Tastes!!
Thank you for your interest in our venue. Our signature venue is offering five interactive kitchens, you will experience a truly personalized feeling. An extensive buffet ranging from the freshest seafood, great variety of meat and a very large selection of global cuisines. Our chefs are preparing dishes before your eyes at our lively action buffet. Buffet menu is changing on a daily base as our chefs will cook the food with the freshest ingredients. However, we not 100% Halal restaurant. Nevertheless we still offering a la carte.
In additional Starwood Preferred Guest member can enjoy 25% discount maximum for 8 persons only (no split check). The Seasonal Taste buffet prices are as followed:
•Breakfast buffet (06:30am - 10:30am)
adult - $45.00++
children - $22.50++
•Lunch buffet (12:00pm - 02:30pm)
adult - $42.00++
children - $21.00++
•Dinner buffet (06:00pm - 10:00pm)
adult - $62.00++
children - $31.00++
•Friday Seafood Dinner (06:00pm – 10:00pm)
adult - $75.00++
child - $37.50++
•The Brunch Beats buffet (12:00pm - 03:00pm every last Sunday of the month)
adult - $158++ with free flow of Veuve Cliqout champagne, wines, beer and cocktails.
adult - $110++ with free flow of juices and soft drinks
children - $55++ with free flow of juices and soft drinks
Promotion for Chinese New Year
18th February 2015 – Dinner Buffet (6:00pm – 10:00pm)
Adult : $98++ per person including soft drinks only
Child : $49++ per person including soft drinks only (child aged 5 – 12)
19th February 2015 – 5th March 2015
Lunch Buffet : $52++(adult), $26++(child aged 5 – 12)
Dinner Buffet : $72++(adult), $36++(child aged 5 – 12)
Currently, we have a joined promotion with Maybank credit card and SPG, details are as follows:
The above mentioned discount is applicable up to maximum 10 persons (only for the Maybank Card) for Food & Beverage excluding alcohol drinks, The Brunch Beats, eve of and on Public Holidays.
However, all promotions and discount is not applicable on Public Holidays and Festive Seasons(e.g.: Valentine’s Day, Mother’s Day and etc.)
Dear Mr/Ms lcpteck,
Greetings from Seasonal Tastes!!
Thank you for your interest in our venue. Our signature venue is offering five interactive kitchens, you will experience a truly personalized feeling. An extensive buffet ranging from the freshest seafood, great variety of meat and a very large selection of global cuisines. Our chefs are preparing dishes before your eyes at our lively action buffet. Buffet menu is changing on a daily base as our chefs will cook the food with the freshest ingredients. However, we not 100% Halal restaurant. Nevertheless we still offering a la carte.
In additional Starwood Preferred Guest member can enjoy 25% discount maximum for 8 persons only (no split check). The Seasonal Taste buffet prices are as followed:
•Breakfast buffet (06:30am - 10:30am)
adult - $45.00++
children - $22.50++
•Lunch buffet (12:00pm - 02:30pm)
adult - $42.00++
children - $21.00++
•Dinner buffet (06:00pm - 10:00pm)
adult - $62.00++
children - $31.00++
•Friday Seafood Dinner (06:00pm – 10:00pm)
adult - $75.00++
child - $37.50++
•The Brunch Beats buffet (12:00pm - 03:00pm every last Sunday of the month)
adult - $158++ with free flow of Veuve Cliqout champagne, wines, beer and cocktails.
adult - $110++ with free flow of juices and soft drinks
children - $55++ with free flow of juices and soft drinks
Promotion for Chinese New Year
18th February 2015 – Dinner Buffet (6:00pm – 10:00pm)
Adult : $98++ per person including soft drinks only
Child : $49++ per person including soft drinks only (child aged 5 – 12)
19th February 2015 – 5th March 2015
Lunch Buffet : $52++(adult), $26++(child aged 5 – 12)
Dinner Buffet : $72++(adult), $36++(child aged 5 – 12)
Currently, we have a joined promotion with Maybank credit card and SPG, details are as follows:
- 25% Off Food & Beverage – Starwood Preferred Guest Member
- 20% Off Food & Beverage – using Maybank Visa Infinite, Visa Signature & World Mastercard
- 15% Off Food & Beverage – using Maybank Visa, Mastercard & JCB Platinum, Maybank Visa & Mastercard Gold & Classic, Maybank Visa & Mastercard debit
The above mentioned discount is applicable up to maximum 10 persons (only for the Maybank Card) for Food & Beverage excluding alcohol drinks, The Brunch Beats, eve of and on Public Holidays.
However, all promotions and discount is not applicable on Public Holidays and Festive Seasons(e.g.: Valentine’s Day, Mother’s Day and etc.)
Jan 30, 2015, 12:35 am
#210
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 833
Also the Lobby Lounge has a good (and reasonably priced) wine tasting menu. For SGD20nett you'd get 3 glasses x 200 ml of either red or white. Great value for Singapore and even better with the 25% SPG discount !