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Starwood credit/points for Amex FHR (Fine Hotels & Resorts) or Virtuoso bookings?

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Starwood credit/points for Amex FHR (Fine Hotels & Resorts) or Virtuoso bookings?

 
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Old Jan 26, 2015, 8:12 pm
  #46  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Does anyone have any experience getting an approved BRG, booking through FHR, getting the reservation modified by the BRG team and getting the benefits onsite?
donotblink is offline  
Old Aug 4, 2015, 11:18 am
  #47  
 
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
Does anyone have any recent experience with adding SPG to reservations? It seems that SPG can't be added to AX FHR reservations now. I just want the credit & internet benefits.

I haven't tried calling the hotel directly yet.
fishy21 is offline  
Old Aug 4, 2015, 12:00 pm
  #48  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Originally Posted by fishy21
Does anyone have any recent experience with adding SPG to reservations? It seems that SPG can't be added to AX FHR reservations now. I just want the credit & internet benefits.

I haven't tried calling the hotel directly yet.
In the past, my PTS agent always added my number to reservations automatically, but I haven't used PTS much since they no longer allow relationship agents. It's a shame as I had several outstanding agents over the years who did almost all my travel reservations.
MSPeconomist is offline  
Old Aug 4, 2015, 12:06 pm
  #49  
 
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
Originally Posted by MSPeconomist
In the past, my PTS agent always added my number to reservations automatically, but I haven't used PTS much since they no longer allow relationship agents. It's a shame as I had several outstanding agents over the years who did almost all my travel reservations.
Nope... this is no longer possible. I called AX PTS and they said to try calling the hotel. Starwood 800 says to call AX cause they can't do it.

So my last resort is the hotel.
fishy21 is offline  
Old Aug 4, 2015, 12:08 pm
  #50  
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
Originally Posted by fishy21
Nope... this is no longer possible. I called AX PTS and they said to try calling the hotel. Starwood 800 says to call AX cause they can't do it.

So my last resort is the hotel.
Bad service. In the past, my PTS agent would have offered to phone the hotel and document what was done, not tell me to call them myself. It makes the Plat card less valuable if they can't fix stuff like this for you with minimal effort on the cardholder's part.
MSPeconomist is offline  
Old Aug 4, 2015, 12:16 pm
  #51  
 
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 468
Yeah, PTS has really gone down the hill. I had the PTS agent call the hotel to confirm a benefit, and she was not happy doing so. It took 10 minutes just for her to confirm what breakfast was included. I have not had good PTS service for about a year now. I'm not sure what changes AX made, but good service is no longer expected.

There's still some good benefits with the AX Plat, so I'm keeping it for now. But service is no longer one of them.
fishy21 is offline  
Old Aug 4, 2015, 12:56 pm
  #52  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
You can push Amex FHR bookings online and add your SPG number to the comments this has always worked for me and is much less faff than having to speak to agents.
Land-of-Miles is offline  
Old Feb 15, 2017, 1:03 pm
  #53  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Pretty disappointed, apparently none of the 3rd or 4th night free FHR rates are eligible for SPG points.

Virtuoso has similar promotions, does anyone have any experience on whether those are typically eligible for SPG points?
spgplat21 is offline  
Old Feb 15, 2017, 4:08 pm
  #54  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Originally Posted by spgplat21
Pretty disappointed, apparently none of the 3rd or 4th night free FHR rates are eligible for SPG points.

Virtuoso has similar promotions, does anyone have any experience on whether those are typically eligible for SPG points?
Where is this information coming from? I have some booked and have my SPG number added and they show in my spg account without issue. Has this been confirmed by someone?
UKTraveller4Fun is offline  
Old Feb 15, 2017, 4:52 pm
  #55  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by UKTraveller4Fun
Where is this information coming from? I have some booked and have my SPG number added and they show in my spg account without issue. Has this been confirmed by someone?
Me.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
Starwood Lurker is offline  
Old Feb 15, 2017, 7:03 pm
  #56  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Originally Posted by UKTraveller4Fun
Where is this information coming from? I have some booked and have my SPG number added and they show in my spg account without issue. Has this been confirmed by someone?
Yep, I had read through the threads before booking and it seemed like the rates had qualified in the past, but when I tried to apply an SNA I was told I couldn't because it was ineligible rate.

So I reached out to the lurkers and, as William pointed out, they confirmed the rates weren't eligible for points.

I'm not sure what determines whether a rate is eligible (i.e., is this an Amex decision to offer an ineligible rate or is it an SPG decision), but I thought I should post it here since it seems like this might be a departure from how these rates were treated in the past. I'm just glad I figured it out before the stay.
spgplat21 is offline  
Old Feb 16, 2017, 1:21 am
  #57  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Originally Posted by spgplat21
Yep, I had read through the threads before booking and it seemed like the rates had qualified in the past, but when I tried to apply an SNA I was told I couldn't because it was ineligible rate.

So I reached out to the lurkers and, as William pointed out, they confirmed the rates weren't eligible for points.

I'm not sure what determines whether a rate is eligible (i.e., is this an Amex decision to offer an ineligible rate or is it an SPG decision), but I thought I should post it here since it seems like this might be a departure from how these rates were treated in the past. I'm just glad I figured it out before the stay.
This does seem very sneaky indeed by either Amex or SPG whoever made the decision! As FHR rates have been confirmed as valid to decide because there is a free night offer it makes them invalid is underhand to say the least!

I will be contacting Amex today to ask there side and then cancelling the booking!
UKTraveller4Fun is offline  
Old Feb 16, 2017, 7:28 am
  #58  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by UKTraveller4Fun
This does seem very sneaky indeed by either Amex or SPG whoever made the decision! As FHR rates have been confirmed as valid to decide because there is a free night offer it makes them invalid is underhand to say the least!

I will be contacting Amex today to ask there side and then cancelling the booking!
Note: I did not say that every rate booked by FHR is now ineligible. However, the two bookings submitted to me by spgplat21 definitely were.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
Starwood Lurker is offline  
Old Feb 16, 2017, 9:02 am
  #59  
 
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
Originally Posted by UKTraveller4Fun
This does seem very sneaky indeed by either Amex or SPG whoever made the decision! As FHR rates have been confirmed as valid to decide because there is a free night offer it makes them invalid is underhand to say the least!

I will be contacting Amex today to ask there side and then cancelling the booking!
I would suggest contacting SPG first. When I called Amex they weren't super helpful and acted like they had no way of telling if a rate would earn points or not.

Also the bookings were both in NY at the St. Regis and Chatwal utilizing the current FHR third night free promos. They were both cancellable 1 day prior to checkin and the rates were basically the same as spg.com since both hotels were also offering 3rd night free promos directly.
spgplat21 is offline  
Old Feb 16, 2017, 11:40 am
  #60  
 
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Originally Posted by Starwood Lurker
Note: I did not say that every rate booked by FHR is now ineligible. However, the two bookings submitted to me by spgplat21 definitely were.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC

[email protected]
Thanks I have emailed my bookings to my Ambassador to check, what seems underhand is the fact some FHR bookings are and some are not without any clear indication at time of booking that an FHR may not actually be points earning!

Thank you for the advice as always
UKTraveller4Fun is offline  



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