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Old May 22, 17, 12:26 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Annual fee retention bonus for Starwood Amex Card
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Last edit by: adschnei
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Direct Retention number is following.... 1-800-452-3945 (better success in getting a bonus points)

SPG Personal
---------------
9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
---------------
SPG Business
---------------
1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
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Old May 12, 11, 4:30 pm   #1
Original Poster
  
Join Date: Apr 2009
Programs: Marriott Delta Starwood Continental AA SWA
Posts: 11
Annual fee retention bonus for Starwood Amex Card

Not sure if this has been covered recently - but just called for retention bonus against $65 annual fee - gen questions agent couldn't do - so I said cancel and he was unable to cancel and sent me to retention. Retention agent offered a $25 statement credit, so I agreed to keep card. The fact that I have had Amex cards since 1997 with clean pays helped to get this. Good luck to others, the $65 is a bit high.
bocadoglover is offline   Reply With Quote
Old May 12, 11, 6:52 pm   #2
  
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PLT, B6 Mosaic, SPG Plat, Le Club Accor Plat, Hertz 5 Star
Posts: 1,555
If you charge a reasonable amount (a few thousand a month), the $65 is a drop in the bucket compared with the value of the points, when wisely used. The value per dollar spent is far ahead of any other reward cards -- I disagree that the fee is high, in fact I think it represents great value compared to the alternatives.
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Old May 12, 11, 7:19 pm   #3
  
Join Date: Jul 2010
Posts: 69
Quote:
Originally Posted by bocadoglover View Post
Good luck to others, the $65 is a bit high.
Don't even get me started on the $125 CAD Canadian Amex... And the earning potential is also so much less! (Just 1 pt / $1CAD)
So I'd take that $65 any day...
3dot14 is offline   Reply With Quote
Old May 12, 11, 7:24 pm   #4
inY
  
Join Date: Jan 2011
Posts: 294
Or cancel every year and collect a signup bonus too.
inY is offline   Reply With Quote
Old May 12, 11, 7:39 pm   #5
  
Join Date: Feb 2007
Location: SFO, LAX
Programs: AA Gold, VX Gold / AS MVP, HH G, MR/SPG Plat
Posts: 207
Quote:
Originally Posted by inY View Post
Or cancel every year and collect a signup bonus too.
Signup bonus is a one-time thing.
gerald5 is offline   Reply With Quote
Old May 12, 11, 8:38 pm   #6
  
Join Date: Aug 2001
Posts: 8,733
"call for retention bonus"?

As in, you call and fake intent to cancel the card in order to get something (anything) for your efforts?
izzik is offline   Reply With Quote
Old May 13, 11, 2:36 am   #7
  
Join Date: Apr 2011
Location: Central New Jersey
Programs: UA Gold, SPG Gold, AA Plat
Posts: 141
Quote:
Originally Posted by MikeBOS View Post
If you charge a reasonable amount (a few thousand a month), the $65 is a drop in the bucket compared with the value of the points, when wisely used. The value per dollar spent is far ahead of any other reward cards -- I disagree that the fee is high, in fact I think it represents great value compared to the alternatives.
No question about it! I just completed a 5 night stay at a cat 5 property for 48000 points that would have cost me about $2000 had I paid for it. 48000 points is about 18 months spend for me on the Amex, so the roughly $100 in fees that cover those 18 months really is a small price to pay.
StarlightSusan is offline   Reply With Quote
Old May 13, 11, 7:31 am   #8
  
Join Date: Jan 2008
Posts: 464
Quote:
Originally Posted by izzik View Post
"call for retention bonus"?

As in, you call and fake intent to cancel the card in order to get something (anything) for your efforts?
Or, you call with the full intent of canceling unless they offer you a better deal.

For me, unless the waive the fee, I think I'm gone soon....
Yankeeflyer is offline   Reply With Quote
Old May 13, 11, 9:07 am   #9
  
Join Date: Dec 2009
Location: Chicago
Programs: SPG Plat (life gold);UA 1K; IC Plat Amb
Posts: 54
I think you are better off asking for a few thousand bonus points, that is assuming you have signficant spend on the card. I have heard that 3000 points is not uncommon.
fraz2007 is offline   Reply With Quote
Old May 13, 11, 11:09 am   #10
  
Join Date: Apr 2011
Location: San Francisco, CA
Programs: UA Plat, Copa Pres. Plat, Hyatt Diamond, Hilton Diamond, SPG LT Gold, Marriott Gold
Posts: 769
Quote:
Originally Posted by fraz2007 View Post
I think you are better off asking for a few thousand bonus points, that is assuming you have signficant spend on the card. I have heard that 3000 points is not uncommon.
I actually just got 5000.
milesmuncher is offline   Reply With Quote
Old May 13, 11, 12:27 pm   #11
  
Join Date: Mar 2010
Programs: AA EXP, AA LT Gold, SPG Plat 75
Posts: 753
I spent $72k in the past 12 months (the guy told me) on my SPG card and all he offered me was $25 credit, no points at all.
Phasers is offline   Reply With Quote
Old May 13, 11, 4:55 pm   #12
  
Join Date: Feb 2007
Location: SFO, LAX
Programs: AA Gold, VX Gold / AS MVP, HH G, MR/SPG Plat
Posts: 207
Quote:
Originally Posted by Phasers View Post
I spent $72k in the past 12 months (the guy told me) on my SPG card and all he offered me was $25 credit, no points at all.
It's a negotiation game... hang up and try again!
gerald5 is offline   Reply With Quote
Old May 16, 11, 5:00 pm   #13
  
Join Date: Aug 2001
Posts: 8,733
Quote:
Originally Posted by gerald5 View Post
It's a negotiation game... hang up and try again!
Of course, if the rep sees your call history tied to your account...
Plus, once you declare your fake intent, there's no way to back out of it (short of looking like a desperate idiot, which is .. well..).
izzik is offline   Reply With Quote
Old May 16, 11, 7:21 pm   #14
  
Join Date: Jan 2008
Posts: 464
Quote:
Originally Posted by izzik View Post
Plus, once you declare your fake intent, there's no way to back out of it (short of looking like a desperate idiot, which is .. well..).
"Excuse me, let me double check first with my [spouse] [boss] [dog] [etc.]."

"Excuse me, I'll have to call back to finish this conversation because my kid is [burning down the house] [peeing on the carpet] [watching Glen Beck] [etc.]"

"Okay, I changed my mind. Bye."
Yankeeflyer is offline   Reply With Quote
Old Jun 13, 11, 8:09 am   #15
  
Join Date: Feb 2003
Posts: 6,190
Another data point: called recently about my Starwood Business Amex (open just under a year, although I've had one Starwood card or another for several years running). Spending has varied across time, but I'd estimate I've put $9K-$12K aggregate on the card since last summer, and always paid on time. [EDIT: Actual figure is just north of $10K.]

Retention rep began by asking the usual questions about whether the card is a good fit for my business and/or whether I stay at Starwood properties. I allowed as how it's a good fit & I do stay etc., but <standard line about better earning potential on competing card products>. (Although there's clearly an implicit sales pitch in the questions, the answer is also a factor in how hard Amex will try to retain the member. As if going off a script, later on the rep recited my "good fit" statement as a talking point explaining the offers he made.)

The initial offer was a $25 credit. When I asked if there were any other offers, the rep did the car salesman schtick (put me on hold, come back to tell me what a "team leader" had OK'd) and upped the offer to $35. As a final gambit, I inquired if there were any offers involving Starpoints rather than cash, but no soup for me.

Last edited by beltway; Jun 13, 11 at 8:22 am
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