A Message from SPG Regarding Clear
Jun 24, 2009, 1:56 pm
#1
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
A Message from SPG Regarding Clear
As many of you have already discovered, Clear®, the company that helped to expedite travelers quickly through airport security lines, has ceased operations as of Monday, June 22, 2009.
In review, last December, SPG partnered with Clear® to reward its members with Clear® cards as a token of our gratitude for their loyalty. SPG provided two Clear® offers - one gave Platinum members a one-year complimentary Clear® enrollment or renewal, and the second gave our Preferred and Gold members a complimentary three-month trial offer with an option to purchase an additional 12 or more months.
While we are disappointed our Platinum members may have only received a few months of Clear® membership, they were all, fortunately, complimentary months and we hope that they enjoyed the gift while it lasted.
For our Preferred and Gold members, we understand that having been encouraged by Clear® to purchase a membership for an additional 12 months, they may have suffered some loss in the events that have transpired, if indeed they chose to do so. While the decision to purchase was each member’s own responsibility, SPG is offering these members a Starpoint gesture of goodwill based on receiving an eligible proof of purchase from our offer.
Affected Preferred and Gold members can claim their Starpoints by faxing the following information to 519-633-5865 before July 30, 2009:
-- Proof of purchase: your Clear receipt, or a credit card statement with the Clear (Verified Identity Pass, Inc.) charge listed
-- SPG Number, Last Name, and First Name
SPG will then verify that the Clear® enrollment was processed through Starwood Preferred Guest’s promotional site and then credit the Starpoints within 7 business days from receipt of eligible proof. No other company’s offer will qualify for this gesture of goodwill.
Please don’t hesitate to call your SPG Customer Contact Center at 888-625-4988 if we can assist you in any way. We look forward to seeing you again in our hotels soon.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
In review, last December, SPG partnered with Clear® to reward its members with Clear® cards as a token of our gratitude for their loyalty. SPG provided two Clear® offers - one gave Platinum members a one-year complimentary Clear® enrollment or renewal, and the second gave our Preferred and Gold members a complimentary three-month trial offer with an option to purchase an additional 12 or more months.
While we are disappointed our Platinum members may have only received a few months of Clear® membership, they were all, fortunately, complimentary months and we hope that they enjoyed the gift while it lasted.
For our Preferred and Gold members, we understand that having been encouraged by Clear® to purchase a membership for an additional 12 months, they may have suffered some loss in the events that have transpired, if indeed they chose to do so. While the decision to purchase was each member’s own responsibility, SPG is offering these members a Starpoint gesture of goodwill based on receiving an eligible proof of purchase from our offer.
Affected Preferred and Gold members can claim their Starpoints by faxing the following information to 519-633-5865 before July 30, 2009:
-- Proof of purchase: your Clear receipt, or a credit card statement with the Clear (Verified Identity Pass, Inc.) charge listed
-- SPG Number, Last Name, and First Name
SPG will then verify that the Clear® enrollment was processed through Starwood Preferred Guest’s promotional site and then credit the Starpoints within 7 business days from receipt of eligible proof. No other company’s offer will qualify for this gesture of goodwill.
Please don’t hesitate to call your SPG Customer Contact Center at 888-625-4988 if we can assist you in any way. We look forward to seeing you again in our hotels soon.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 24, 2009, 1:58 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Very classy and totally unnecessary. Thank you.
Mike
Mike
Jun 24, 2009, 2:07 pm
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Very nice !!!!
Jun 24, 2009, 2:15 pm
#4
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Jun 24, 2009, 2:17 pm
#5
Join Date: Sep 2007
Location: Boston
Programs: SPG Plat, AA EXP
Posts: 173
Things like this is why I continue to direct 99% of my stays to Starwood properties.
Jun 24, 2009, 2:45 pm
#6
Join Date: Jul 2007
Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other
Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass
Posts: 2,472
I agree kudos goes to SPG for a consolation offering to those who felt cheated by the collapse of CLEAR. I know I would be upset, and I think I would be thankful for anything at all, considering Starwood had no control over what happened with CLEAR.
Jun 24, 2009, 2:50 pm
#7
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,401
Jun 24, 2009, 3:35 pm
#8
Suspended
Join Date: Nov 1999
Posts: 24,153
http://www.flyertalk.com/forum/starw...oriah-tlv.html
http://www.flyertalk.com/forum/starw...ng-my-rez.html
Last edited by craz; Jun 24, 2009 at 3:41 pm
Jun 24, 2009, 4:17 pm
#9
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 633
While I think it is very classy that SPG is compensating their Preferred and Gold customers, I would rather have had them spend the money they wasted on my CLEAR card (and I did sign up) on some nice luggage tags - quite frankly.
I still think SPG is the best program - it's a shame they picked a loser of a partner (especially one that a blind AIG analyst could have seen coming a mile away) for this "special treat" for us Plats.
I still think SPG is the best program - it's a shame they picked a loser of a partner (especially one that a blind AIG analyst could have seen coming a mile away) for this "special treat" for us Plats.
Jun 24, 2009, 5:15 pm
#10
Join Date: Dec 2004
Location: STL
Programs: MR LT Titanium, UA 1K, DL Gold, AA EXP
Posts: 886
Kudos to SPG for this. I enjoyed my free Clear while it lasted.
Nice move, especially compared to the PR "disaster?" Get over yourselves, folks.
Nice move, especially compared to the PR "disaster?" Get over yourselves, folks.
Jun 24, 2009, 7:19 pm
#11
Join Date: Apr 2007
Location: Hotlanta
Programs: DL GM, SPG Plat, Hyatt Diamond, GPP Silver
Posts: 514
A classy jesture from SPG.
Thx, William.
Thx, William.
Jun 24, 2009, 7:26 pm
#12
Join Date: Sep 2003
Location: LAX, PSP
Programs: SPG & CO Plat.
Posts: 3,143
As many of you have already discovered, Clear®, the company that helped to expedite travelers quickly through airport security lines, has ceased operations as of Monday, June 22, 2009.
In review, last December, SPG partnered with Clear® to reward its members with Clear® cards as a token of our gratitude for their loyalty. SPG provided two Clear® offers - one gave Platinum members a one-year complimentary Clear® enrollment or renewal, and the second gave our Preferred and Gold members a complimentary three-month trial offer with an option to purchase an additional 12 or more months.
While we are disappointed our Platinum members may have only received a few months of Clear® membership, they were all, fortunately, complimentary months and we hope that they enjoyed the gift while it lasted.
For our Preferred and Gold members, we understand that having been encouraged by Clear® to purchase a membership for an additional 12 months, they may have suffered some loss in the events that have transpired, if indeed they chose to do so. While the decision to purchase was each member’s own responsibility, SPG is offering these members a Starpoint gesture of goodwill based on receiving an eligible proof of purchase from our offer.
Affected Preferred and Gold members can claim their Starpoints by faxing the following information to 519-633-5865 before July 30, 2009:
-- Proof of purchase: your Clear receipt, or a credit card statement with the Clear (Verified Identity Pass, Inc.) charge listed
-- SPG Number, Last Name, and First Name
SPG will then verify that the Clear® enrollment was processed through Starwood Preferred Guest’s promotional site and then credit the Starpoints within 7 business days from receipt of eligible proof. No other company’s offer will qualify for this gesture of goodwill.
Please don’t hesitate to call your SPG Customer Contact Center at 888-625-4988 if we can assist you in any way. We look forward to seeing you again in our hotels soon.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
In review, last December, SPG partnered with Clear® to reward its members with Clear® cards as a token of our gratitude for their loyalty. SPG provided two Clear® offers - one gave Platinum members a one-year complimentary Clear® enrollment or renewal, and the second gave our Preferred and Gold members a complimentary three-month trial offer with an option to purchase an additional 12 or more months.
While we are disappointed our Platinum members may have only received a few months of Clear® membership, they were all, fortunately, complimentary months and we hope that they enjoyed the gift while it lasted.
For our Preferred and Gold members, we understand that having been encouraged by Clear® to purchase a membership for an additional 12 months, they may have suffered some loss in the events that have transpired, if indeed they chose to do so. While the decision to purchase was each member’s own responsibility, SPG is offering these members a Starpoint gesture of goodwill based on receiving an eligible proof of purchase from our offer.
Affected Preferred and Gold members can claim their Starpoints by faxing the following information to 519-633-5865 before July 30, 2009:
-- Proof of purchase: your Clear receipt, or a credit card statement with the Clear (Verified Identity Pass, Inc.) charge listed
-- SPG Number, Last Name, and First Name
SPG will then verify that the Clear® enrollment was processed through Starwood Preferred Guest’s promotional site and then credit the Starpoints within 7 business days from receipt of eligible proof. No other company’s offer will qualify for this gesture of goodwill.
Please don’t hesitate to call your SPG Customer Contact Center at 888-625-4988 if we can assist you in any way. We look forward to seeing you again in our hotels soon.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
Jun 24, 2009, 7:50 pm
#13
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,116
Some off topic posts (forcing the opportunity to take a shot at Starwood for something completely unrelated to the topic at hand), and posts quoting them, have been deleted from this thread. Kindly stay on topic.
Thanks,
AZ
Moderator
Thanks,
AZ
Moderator
Jun 24, 2009, 7:55 pm
#14
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
I didn't use SPG's offer (I was hoping to renew for my 3rd year thru SPG) but way to go SPG ^
Jun 24, 2009, 8:00 pm
#15
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,067
Am I the only one that thought *AND* posted the question - how many goodwill points?