Does the Sheraton Promise include a 30-minute Room Service Guarantee?
Dec 23, 2004, 7:01 pm
#1
Original Poster
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Does the Sheraton Promise include a 30-minute Room Service Guarantee?
Currently at a Sheraton Suites waiting for room service. It's been 29 minutes and I don't expect it to arrive in the next 1. I read somewhere that the Sheraton Service Promise applies for room service that takes longer than 30 minutes? Is this true? If so, is the meal free?
Quick replies would be greatly appreciated, I couldn't find any links to the SSP T&Cs in the "Compendium" and a search for "Room Service" yielded zilch.
Quick replies would be greatly appreciated, I couldn't find any links to the SSP T&Cs in the "Compendium" and a search for "Room Service" yielded zilch.
Dec 23, 2004, 7:28 pm
#2
Original Poster
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,670
Blah. Got the food after 46 minutes but was more annoyed by the quality. I'm becoming more and more disenchanted by the service here 
. This morning I expressly notified the front desk at 9:30 I'd be receiving a UPS package within an hour and to please bring it to my room. It was delivered at 10:15 of course but not brought to my room. I called at 12 and twenty minutes later got it 
. That on top of the worst hash browns (completely inedible... like leather!) i've ever had in my life and $7 drinks in the club lounge...
And no food between 10:30 and 5:30 because of low occupancy during Christmas week. Then I asked for a microwave (listed in the things I can request), 3 phone calls and 2 hours later I got it.
Blah.
. This morning I expressly notified the front desk at 9:30 I'd be receiving a UPS package within an hour and to please bring it to my room. It was delivered at 10:15 of course but not brought to my room. I called at 12 and twenty minutes later got it . That on top of the worst hash browns (completely inedible... like leather!) i've ever had in my life and $7 drinks in the club lounge...And no food between 10:30 and 5:30 because of low occupancy during Christmas week. Then I asked for a microwave (listed in the things I can request), 3 phone calls and 2 hours later I got it.
Blah.
Dec 23, 2004, 7:59 pm
#3
Join Date: Jul 1999
Location: Land of 10,000 Upgrades
Posts: 9,465
Originally Posted by platbrownguy
I read somewhere that the Sheraton Service Promise applies for room service that takes longer than 30 minutes? Is this true? If so, is the meal free?
Quick replies would be greatly appreciated, I couldn't find any links to the SSP T&Cs in the "Compendium" and a search for "Room Service" yielded zilch.
Quick replies would be greatly appreciated, I couldn't find any links to the SSP T&Cs in the "Compendium" and a search for "Room Service" yielded zilch.
Dec 24, 2004, 12:09 am
#4
Join Date: May 2004
Location: LAX, BUR
Posts: 545
People eat at these hotels?
Originally Posted by platbrownguy
Blah. Got the food after 46 minutes but was more annoyed by the quality. I'm becoming more and more disenchanted by the service here . This morning I expressly notified the front desk at 9:30 I'd be receiving a UPS package within an hour and to please bring it to my room. It was delivered at 10:15 of course but not brought to my room. I called at 12 and twenty minutes later got it . That on top of the worst hash browns (completely inedible... like leather!) i've ever had in my life and $7 drinks in the club lounge...
And no food between 10:30 and 5:30 because of low occupancy during Christmas week. Then I asked for a microwave (listed in the things I can request), 3 phone calls and 2 hours later I got it.
Blah.
. This morning I expressly notified the front desk at 9:30 I'd be receiving a UPS package within an hour and to please bring it to my room. It was delivered at 10:15 of course but not brought to my room. I called at 12 and twenty minutes later got it . That on top of the worst hash browns (completely inedible... like leather!) i've ever had in my life and $7 drinks in the club lounge...And no food between 10:30 and 5:30 because of low occupancy during Christmas week. Then I asked for a microwave (listed in the things I can request), 3 phone calls and 2 hours later I got it.
Blah.
