Discussion: Continental Breakfast – A New Welcome Amenity Choice for Platinum Members
Feb 1, 2012, 3:44 am
#1
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Discussion: Continental Breakfast – A New Welcome Amenity Choice for Platinum Members
Dear members,
Continental breakfast will now be an available option as part of the Welcome Gift choice for Platinum’s at check-in. Platinum’s can choose from the breakfast, bonus Starpoints, or a local gift at each stay.
The following can be found on our official website: spg.com/morepower
New! Starting March 1
Platinum Continental Breakfast
Enjoy continental breakfast, bonus Starpoints or local amenities as your Platinum welcome gift. You and a guest staying on your reservation can start each day with juice, coffee, pastries, cereal, yogurt and more when you choose continental breakfast — along with our thanks for being one of our best members.
This thread is created for further discussions.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Continental breakfast will now be an available option as part of the Welcome Gift choice for Platinum’s at check-in. Platinum’s can choose from the breakfast, bonus Starpoints, or a local gift at each stay.
The following can be found on our official website: spg.com/morepower
New! Starting March 1
Platinum Continental Breakfast
Enjoy continental breakfast, bonus Starpoints or local amenities as your Platinum welcome gift. You and a guest staying on your reservation can start each day with juice, coffee, pastries, cereal, yogurt and more when you choose continental breakfast — along with our thanks for being one of our best members.
This thread is created for further discussions.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Feb 1, 2012, 3:46 am
#2
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
FAQ at your convenience.
1.Is free continental breakfast available as a Platinum welcome gift option at all Starwood hotels and resorts worldwide that participate in the SPG program?
Yes. However, at Sheraton hotels with Club Lounges, Platinum members will receive complimentary breakfast in the lounge as part of their regular Platinum benefit. In those instances, Platinum members can choose from either the bonus Starpoints or the local amenity as their Welcome gift.
2.When will Platinum Preferred Guest members receive the option of selecting the new breakfast welcome gift?
Beginning March 1, 2012, the new breakfast welcome gift will be offered as an option to Platinum Preferred Guest members.
3.What is included as part of the continental breakfast welcome gift option?
The free continental breakfast will vary by hotel but will typically include cereals, breads/pastries, yogurt, juice, coffee and tea. If the hotel is offering this benefit in an à la carte restaurant, it will be whatever the continental breakfast option on the menu contains. Some hotels and resorts will choose to offer complimentary full breakfast as opposed to continental breakfast. At check-in, front desk associates will be able to fully describe what is included in their hotel’s continental breakfast welcome gift option, so you can make an informed decision.
4.Will individuals who are traveling with a Platinum Preferred Guest member be entitled to receive the complimentary continental breakfast?
If the complimentary breakfast welcome gift option is selected by a Platinum Preferred Guest member, both the Platinum Preferred Guest member and one other adult or child who is staying in the same room with the member will receive the complimentary continental breakfast. This welcome gift does not extend to colleagues, family or friends staying in other rooms.
5.Can a Platinum Preferred Guest member elect to receive a full breakfast at a reduced cost, instead of the complimentary continental breakfast?
At hotels where a full breakfast and continental breakfast exist, a Platinum Preferred Guest member who elects the complimentary continental breakfast as his/her welcome gift might be able to upgrade to full breakfast for the price difference between the full and continental options at the hotel's discretion.(Updated)
6.Does a Platinum Preferred Guest member have any alternative welcome gift options if the hotel has a lounge that offers complimentary continental breakfast?
At Sheraton hotels with Club Lounges, a Platinum Preferred Guest member must choose from one of the remaining two options: bonus Starpoints or a local amenity.
7.Is continental breakfast available for the entire length of a Platinum Preferred Guest member’s stay?
Yes. When the continental breakfast welcome gift is selected, this benefit is for the entire length of stay.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
1.Is free continental breakfast available as a Platinum welcome gift option at all Starwood hotels and resorts worldwide that participate in the SPG program?
Yes. However, at Sheraton hotels with Club Lounges, Platinum members will receive complimentary breakfast in the lounge as part of their regular Platinum benefit. In those instances, Platinum members can choose from either the bonus Starpoints or the local amenity as their Welcome gift.
2.When will Platinum Preferred Guest members receive the option of selecting the new breakfast welcome gift?
Beginning March 1, 2012, the new breakfast welcome gift will be offered as an option to Platinum Preferred Guest members.
3.What is included as part of the continental breakfast welcome gift option?
The free continental breakfast will vary by hotel but will typically include cereals, breads/pastries, yogurt, juice, coffee and tea. If the hotel is offering this benefit in an à la carte restaurant, it will be whatever the continental breakfast option on the menu contains. Some hotels and resorts will choose to offer complimentary full breakfast as opposed to continental breakfast. At check-in, front desk associates will be able to fully describe what is included in their hotel’s continental breakfast welcome gift option, so you can make an informed decision.
4.Will individuals who are traveling with a Platinum Preferred Guest member be entitled to receive the complimentary continental breakfast?
If the complimentary breakfast welcome gift option is selected by a Platinum Preferred Guest member, both the Platinum Preferred Guest member and one other adult or child who is staying in the same room with the member will receive the complimentary continental breakfast. This welcome gift does not extend to colleagues, family or friends staying in other rooms.
5.Can a Platinum Preferred Guest member elect to receive a full breakfast at a reduced cost, instead of the complimentary continental breakfast?
At hotels where a full breakfast and continental breakfast exist, a Platinum Preferred Guest member who elects the complimentary continental breakfast as his/her welcome gift might be able to upgrade to full breakfast for the price difference between the full and continental options at the hotel's discretion.(Updated)
6.Does a Platinum Preferred Guest member have any alternative welcome gift options if the hotel has a lounge that offers complimentary continental breakfast?
At Sheraton hotels with Club Lounges, a Platinum Preferred Guest member must choose from one of the remaining two options: bonus Starpoints or a local amenity.
7.Is continental breakfast available for the entire length of a Platinum Preferred Guest member’s stay?
Yes. When the continental breakfast welcome gift is selected, this benefit is for the entire length of stay.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Last edited by Starwood Lurker II; Jul 31, 2012 at 8:55 pm Reason: Amendment to answers no 5
Feb 1, 2012, 3:57 am
#3
Join Date: Jul 2010
Location: Korea, USA
Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus
Posts: 340
What about Westin with Club Lounge?
Why it describes Sheraton only??
Westin and Le Meridien no longer offer Club or Executive Lounge access?
Why it describes Sheraton only??
Westin and Le Meridien no longer offer Club or Executive Lounge access?
Last edited by scienm; Feb 1, 2012 at 4:31 am
Feb 1, 2012, 4:07 am
#4
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
As far as I know, nothing is being taken away. You'd be better off selecting another Welcome Amenity at those few Westin & Le Meridien hotels that already provide lounge access with breakfast to Platinum members.
Feb 1, 2012, 4:07 am
#5
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Sheraton is mentioned specifically because the club level lounge, except for resort properties, is a brand standard.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 4:20 am
#6
Join Date: Jul 2010
Location: Korea, USA
Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus
Posts: 340
No changes are anticipated to other hotels that have club or executive lounges.
Sheraton is mentioned specifically because the club level lounge, except for resort properties, is a brand standard.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sheraton is mentioned specifically because the club level lounge, except for resort properties, is a brand standard.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 4:47 am
#8
Join Date: Dec 2007
Location: LUX
Programs: LH SEN, BA Silver, HH SILVER, Bonvoy PLAT, A/club PLAT, Hyatt Diamond
Posts: 838
Even if I am more than happy with these SPG changes, I must admit that they could have granted full breakfast to their platinum guests....
Feb 1, 2012, 5:00 am
#9
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I don't see anything about award stays? Would we get comp bfast on award stays?
Feb 1, 2012, 5:00 am
#10
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
this one doesn't thrill me too much
however options in general are nice if it doesn't take away from other benefits
I will wait and see on this one
however options in general are nice if it doesn't take away from other benefits
I will wait and see on this one
Feb 1, 2012, 5:01 am
#11
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 5:29 am
#12
Join Date: Feb 2008
Location: YYZ
Programs: SPG Plat, AC*E, PC Plat, Marriott Gold, Hyatt Diamond, Delta Gold
Posts: 223
Since my travels often require an early check out prior to the F&B facilities being open and being Plat, do I have the option of selecting the Gold complimentary beverage in lieu of the complimentary continental breakfast?
Feb 1, 2012, 5:36 am
#13
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 5:47 am
#14
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,252
This is nice. More choice. But I will still take the points. Continental breakfast for one. Meh. Glad SPG is improving this program.
Feb 1, 2012, 5:59 am
#15
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
i'll still (probably) take the points, but options are good. ^
