Live chat Oct. 20 with head of RR 2.0
Sep 24, 2011, 8:25 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
Live chat Oct. 20 with head of RR 2.0
Sep 24, 2011, 9:52 pm
#2
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
Trip cost (and thus points) goes up dramatically <x> number of days prior to travel date when WGA category gets pulled from sale. One trip from CLE-LAS goes up from 8160 points to 49,400 points when the clock strikes midnight 7 days before travel date.
Can anything be done to allow last minue getaways using points, similar to using an old award on a spontaneous trip?
Can anything be done to allow last minue getaways using points, similar to using an old award on a spontaneous trip?
Sep 25, 2011, 8:27 am
#3
Join Date: Apr 2011
Programs: AA CO US WN Marriott Hilton Holiday Inn Wyndham Hyatt Avis Budget Hertz National
Posts: 216
Ask why WN does not reward FREQUENT, short haul, business flyers who can't buy BS fares. If all there is points per dollar spent, there is no attraction or reward for loyalty. RR1 did reward per segment with greater rewards for longer trips.
Sep 25, 2011, 9:41 am
#4
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,462
I suspect he will say that no other airline does either. We really get nothing of value from any airline. That is why I have decided not to be a frequent flyer on any airline.
Sep 25, 2011, 12:24 pm
#5
Join Date: Mar 2011
Location: DFW
Programs: AA PLT, HHonors DIA
Posts: 125
RR1 awarded a credit for a one way trip. It didn't matter how long, how many connections or where it went. RR1 was bad for long trips since a DAL-AUS got the same credit as DAL-LAX. At least with RR2 longer trips generally cost more and therefore you get more points.
Sep 25, 2011, 1:08 pm
#6
Join Date: May 2011
Posts: 219
why ask questions?
The reality is RR 2.0 is here to stay. SWA has spent too much money and pride into changing the program at this point. In addition, the people that "created" RR 2.0 jobs are on the line. Although, I appreciate SWA wanting to answer questions on RR 2.0, what difference will it make?
When the other thread asked what we thought of RR 2.0, I'd have to say about 90 percent of the people who responded didn't like the new program. Loyalty is quickly going out the window with any FF program. I have no desire to read educational tutorials on RR 2.0 or ask questions (which isn't going to change anything). Also, I don't want to be "sold" on RR 2.0. I believe most of us FF "get it" loud and clear.
When the other thread asked what we thought of RR 2.0, I'd have to say about 90 percent of the people who responded didn't like the new program. Loyalty is quickly going out the window with any FF program. I have no desire to read educational tutorials on RR 2.0 or ask questions (which isn't going to change anything). Also, I don't want to be "sold" on RR 2.0. I believe most of us FF "get it" loud and clear.
Sep 25, 2011, 4:42 pm
#8
Join Date: Jul 2007
Location: stuck at home now.
Programs: status-less.
Posts: 486
Knowing full well that no question we ask would elicit change or retraction of all the bad ideas, mine would be "How long will it be until you start charging bag fees to complete your transition from what was Herb's Southwest into an airline completely indistinguishable from every other save for the complete lack of international routes?"
Sep 25, 2011, 5:46 pm
#9
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,462
Knowing full well that no question we ask would elicit change or retraction of all the bad ideas, mine would be "How long will it be until you start charging bag fees to complete your transition from what was Herb's Southwest into an airline completely indistinguishable from every other save for the complete lack of international routes?"
Sep 25, 2011, 7:51 pm
#12
Join Date: May 2011
Posts: 219
New Coke = RR 2.0
Ok, I am old enough to remember the "new Coke" fiasco, still I wanted to refresh myself with how it was handled. Here is a good quote:
"Sam Craig, professor of marketing and international business at the Stern School of Business at New York University, pointed to what he and other industry observers have long considered a fatal mistake on Coca-Cola's part. “They didn't ask the critical question of Coke users: Do you want a new Coke? By failing to ask that critical question, they had to backpedal very quickly.”
My informal poll is that 90 percent of the responses from passengers here on FT gave RR 2.0 a grade of a D.
JTaft ^^^
Sep 25, 2011, 10:55 pm
#15
Join Date: May 2011
Posts: 219
Extraordinary marketer
I googled Jonathan Clarkson for you all could get some background info:
He didn't work for Coke but he did Pepsi.
* Sr. Mgr. Product Development at Southwest Airlines
* Research Manager at Blockbuster
* Customer Marketing Manager at PepsiCo
And here is his photo:
http://www.flickr.com/photos/gangway...ing/3951843664
I'll bet he does his most creative work at the Icehouse.
Here is Jonathan in deep contemplation on how to keep all of us RR2.0 FF happy.
http://www.flickr.com/photos/gangway...7622155364898/
He didn't work for Coke but he did Pepsi.
* Sr. Mgr. Product Development at Southwest Airlines
* Research Manager at Blockbuster
* Customer Marketing Manager at PepsiCo
And here is his photo:
http://www.flickr.com/photos/gangway...ing/3951843664
I'll bet he does his most creative work at the Icehouse.
Here is Jonathan in deep contemplation on how to keep all of us RR2.0 FF happy.
http://www.flickr.com/photos/gangway...7622155364898/
Last edited by laxabq; Sep 25, 2011 at 11:11 pm