Using companion pass for COS?
Sep 23, 2016, 2:41 pm
#16
Join Date: Mar 2011
Posts: 6,286
The only scenario in which this possibly makes sense is if the OP doesn't qualify as a COS, but that doesn't seem to have been the argument presented to him/her.
Sep 25, 2016, 5:01 pm
#17
Join Date: Jan 2015
Location: Mid-MO
Programs: Hilton Honors, Southwest Rapid Rewards
Posts: 66
Sounds like an agent that needs some training. Significant training.
A COS using their CP for their COS is a win for WN in a major way, so why would WN forbid the COS using their CP for their COS seat? If the customer is a COS, the need the seat and WN's policy is to give it no matter what.
If the COS qualifies for CP by flying (rather than via credit card spend) they are a high valued customer and there is no reason to not allow them to use their CP for their COS seat.
Silly agent.
A COS using their CP for their COS is a win for WN in a major way, so why would WN forbid the COS using their CP for their COS seat? If the customer is a COS, the need the seat and WN's policy is to give it no matter what.
If the COS qualifies for CP by flying (rather than via credit card spend) they are a high valued customer and there is no reason to not allow them to use their CP for their COS seat.
Silly agent.
Sep 26, 2016, 7:07 am
#18
Original Poster
Join Date: Nov 2004
Programs: HH Diamond, EX-AA Explat, WN Loyalist
Posts: 366
Nothing about this makes any sense. I can't see any reason why any agent would be against using a CP for the COS 2nd seat, unless they didn't feel that the OP qualified as a COS (non-COS can't use their CP to gain an extra seat). But the OP stated that it should have been obvious.
COS using the CP for the 2nd seat benefits WN, when compared to a COS using their CP for another person plus requesting the 2nd seat the "usual" way (2 seats vs 3 seats).
<headscratcher>
COS using the CP for the 2nd seat benefits WN, when compared to a COS using their CP for another person plus requesting the 2nd seat the "usual" way (2 seats vs 3 seats).
<headscratcher>
Just was absolutely bizarre. I think she was thinking that I wasn't a COS as when I stated it to her, she seemed "surprised" like no one told her that nugget of information. She then retreated, BUT then came back and added more fuel to the fire by saying I couldn't do it anymore or my CP would be "revoked"! I called in, nothing has changed according to SWA CS. They were looking into.
Sep 28, 2016, 5:40 am
#20
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Because buying the seat and getting the refund can be difficult in its own way. With the CP it is over and done and can be booked with ease. I have done it both ways now using points for the 2nd seat. I got the refund easy enough but CP was easier.
Nov 29, 2016, 8:01 pm
#21
Join Date: Jun 2001
Posts: 111
Exactly. Done it many times in the past. My shoulders require a seat of their own (60L jacket size), but my waist is OK (42). Still well into the 300's...
Just was absolutely bizarre. I think she was thinking that I wasn't a COS as when I stated it to her, she seemed "surprised" like no one told her that nugget of information. She then retreated, BUT then came back and added more fuel to the fire by saying I couldn't do it anymore or my CP would be "revoked"! I called in, nothing has changed according to SWA CS. They were looking into.
Just was absolutely bizarre. I think she was thinking that I wasn't a COS as when I stated it to her, she seemed "surprised" like no one told her that nugget of information. She then retreated, BUT then came back and added more fuel to the fire by saying I couldn't do it anymore or my CP would be "revoked"! I called in, nothing has changed according to SWA CS. They were looking into.