The Meltdown Continues: Can't Log In to Site or App
Jul 22, 2016, 10:03 am
#1
Original Poster
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
The Meltdown Continues: Can't Log In to Site or App
Trying to add a companion for a flight tomorrow afternoon. Website and app keep saying I've entered the wrong password (even though it's the same I've always used). Currently locked out of both.
Anyone else having issues here?
Anyone else having issues here?
Jul 22, 2016, 10:33 am
#4
Join Date: Jan 2008
Posts: 3,638
Let's hope that this is not related to Wednesday's meltdown. I had the same issue early Wednesday afternoon, shortly before the system completely failed.
Jul 22, 2016, 10:37 am
#5
Join Date: Mar 2011
Posts: 1,832
Something is definitely going on.
Jul 22, 2016, 11:17 am
#8
Join Date: Dec 2005
Location: Folsom,CA
Posts: 408
I got the same message and had to choose to follow the link to change my password as well. Probably was a good idea anyway since I had been using it for so long.
Jul 22, 2016, 11:44 am
#9
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,752
My password works OK.
Fortunately, I added companion passes to all our flights through September last Tuesday. Luck!!
Tried to add my companion to an October 1 flight and got this message:
"We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792)."
Hope they have the system fixed by Labor Day.
Fortunately, I added companion passes to all our flights through September last Tuesday. Luck!!
Tried to add my companion to an October 1 flight and got this message:
"We are currently unable to complete your request due to an undefined error. If this is the first time you have seen this message, please go back and try again. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792)."
Hope they have the system fixed by Labor Day.
Jul 22, 2016, 4:32 pm
#10
Join Date: Mar 2011
Posts: 1,832
I can log in just fine, but if I try to do anything other than buy or change a ticket, you get logged out when trying to click on anything else, like flight status, etc. You can click the back button and it still appears you are logged in, but if you reload the page, it then appears you are logged out.
However, I just found that if you click the Southwest logo at the top left of the page, you are still logged in and can see account functions, etc.
However, I just found that if you click the Southwest logo at the top left of the page, you are still logged in and can see account functions, etc.
Jul 23, 2016, 8:10 am
#11
Join Date: Mar 2011
Posts: 1,832
Login problems still happening. Had to clear all southwest cookies from Firefox to even log back in.
Points from my wife's flight not showing up in her account. Went out Thursday came back yesterday.
This outage recovery is far from over...
Points from my wife's flight not showing up in her account. Went out Thursday came back yesterday.
This outage recovery is far from over...
Jul 23, 2016, 8:42 am
#12
Original Poster
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
No points have posted to my account.
Jul 23, 2016, 11:11 am
#13
Join Date: Oct 2006
Posts: 734
Can't add companion, as of yesterday not receiving confirmation emails following on-line purchases (however when I called back to get one I needed quickly it was sent within five minutes). Also account info on "my trips" is very slow to update. Hope this gets fixed soon.
Jul 23, 2016, 3:58 pm
#14
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
New (to me)/different sort of weirdness as of 445pm Herb Daylight Time. In this case, "maximum number" = only 1 attempt by me since a week ago.
Quite obviously the PR fiction from two days ago about "we had to replace 1 bad router and reboot 400 servers" was a dishonest/clueless SWA announcement from the get-go & they're still Tango Uniform.
Quite obviously the PR fiction from two days ago about "we had to replace 1 bad router and reboot 400 servers" was a dishonest/clueless SWA announcement from the get-go & they're still Tango Uniform.
Jul 24, 2016, 1:11 am
#15
Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
I've had the same login problem the last couple of days. Clearing my cookies didn't help and I tried to log in again tonight (7/23 @ 21:00 PST)