Problem with Chase credit card points posting to RR account
Aug 27, 2014, 8:30 am
#1
Original Poster
Join Date: Jan 2008
Posts: 3,638
Problem with Chase credit card points posting to RR account
Normally, points earned from activity on Chase/Southwest credit card post to my RR account 1-2 days, following statement closing. It has now been about 6-7 days, after the closing date, and those points have not posted to RR account.
The online Chase statement shows the points to be credited, as it normally does.
Is this a Chase or WN issue?
The online Chase statement shows the points to be credited, as it normally does.
Is this a Chase or WN issue?
Aug 27, 2014, 8:50 am
#2
Suspended
Join Date: Jan 2013
Location: Denver, Co
Programs: Marriott Silver/Gold, Best Western, Choice, AS, DL, UA, WN
Posts: 25
The same thing happened to me. My points were reflected on the Chase site but it took 12 days for them to post on my RR account. I talked to the RR rep and she said they were doing some work on the RR accounts and that it could be up to 4 weeks before they posted. A couple of days later they posted, but then I received a email response from RR that said this was not there issue it was Chases. Thought it a little strange that the problem was RR but blaming it on Chase.
Aug 27, 2014, 9:30 am
#3
Original Poster
Join Date: Jan 2008
Posts: 3,638
The same thing happened to me. My points were reflected on the Chase site but it took 12 days for them to post on my RR account. I talked to the RR rep and she said they were doing some work on the RR accounts and that it could be up to 4 weeks before they posted. A couple of days later they posted, but then I received a email response from RR that said this was not there issue it was Chases. Thought it a little strange that the problem was RR but blaming it on Chase.
An associate had no problem with his points posting to his RR account, earlier in the month.
With all of the strange RR account activity FTers have noticed, lately, I'm thinking this is not a Chase problem.
Thanks for the reply, retiredflyer51