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Booking mistake with Air France KLM. Please help!!
Just need some advice! Before anyone says yes I know it's my fault!
I made a booking a week back from Birmingham to Delhi on KLM via Amsterdam. I found a really good offer on a travel agency website and booked it but the website crashed! The booking did not go through and so I tried again, however in my frustration and rush I booked the wrong connecting flight! I now have a 10 hour stopover in Amsterdam instead of a 55 minute one!!
I've spoken to both the travel agency and KLM and they have said it's my own fault, as it's a special fare and I can't change it!!
Any suggestions?? I really don't want to sit in the Crown Lounge at AMS for 10 hours!
It is unlikely that you can get it changed, I would guess that the conditions of your fare do not allow such changes, hence why you are asking here. The only thing you might want to try and only if you are travelling carry-on only is that if you arrive with enough time, try going to the transfer desk and see if they would be willing to put you on the earlier flight, you may get lucky inasmuch as they may have a potential overbooking situation on the later flight, some sort of irrops that they expect or other extenuating circumstance whereby it would be in their favour to put you on an earlier flight. Otherwise you are out of luck.
A booking that's week old is not covered by the 24hour role, assuming KLM does observe that rule in Europe.
I have made such mistakes too, but haven't had to pay for those mistakes, as I discovered the mistake within minutes after booking and the 24 hour rule always came to rescue.
As luck would have it, minutes after reading this thread, I made a booking with KLM, on KLM,com and picked the wrong filghts on the inbound. I can live with the ones I chose.
I am on the phone with KLM (Actually Delta). The agent is trying to make the changes as we speak.
A week after the mistake is too long. NO one could help in that situation.