Book the Cook issue?
Jan 25, 2015, 12:55 pm
#1
Original Poster
Join Date: Oct 2008
Programs: AA PLT, SPG Plat
Posts: 295
Book the Cook issue?
I have two reservations coming up in about 2 weeks, both in Suites. I try to BTC online, and each time it gives me an error message and tells me to contact Singapore. I called to make sure there wasn't a problem with my ressies, and they said there wasn't. When I asked to do BTC, they said to go online.
Anyone else having issues choosing meals? Tried on two computers with different browsers.
Anyone else having issues choosing meals? Tried on two computers with different browsers.
Jan 25, 2015, 6:18 pm
#2
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Try different browser, clear cache, etc. Try those as the website can be a bi*ch to use and after 3+ years still got loads of issues.
That said, if you call don't take the go online bit as a given. Say no you want to do it now over the phone. Of course, select your choice first by viewing the options online. Agent can do the booking.
That said, if you call don't take the go online bit as a given. Say no you want to do it now over the phone. Of course, select your choice first by viewing the options online. Agent can do the booking.
Jan 26, 2015, 8:28 am
#3
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
Call them to book your meal .
I haven ' t bothered with the website for awhile except to browse at best . A real nuisance , not customer centric to say the least .
Seems any ' improvement ' to the system is more regressive
I haven ' t bothered with the website for awhile except to browse at best . A real nuisance , not customer centric to say the least .
Seems any ' improvement ' to the system is more regressive
