Frozen KF account
Jan 7, 2015, 4:43 pm
#1
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Join Date: Apr 2012
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Frozen KF account
Do any FT here have experience with frozen KF account due to internal audit? My account was frozen and it's been over 8 business days and still no result from SQ. Reason for the audit because I have point transfers from different last name into my KF account a few years back. All of the miles in question were from 2012 and they have all been redeemed already. I recently(Dec 2014) transfer 320K into my KF account from my Chase/Amex to book an upcoming trip and they froze it. My tickets are on hold, which is good, but they can not issue the ticket. Any suggestions or insights on this matter? Thanks
Last edited by caimaster; Jan 7, 2015 at 4:58 pm
Jan 7, 2015, 6:42 pm
#3
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There was a thread on a similar situation, IIRC several months ago, on either FT or MP. It was apparently a transfer from a husband's AmEx card to the wife's KF account with no other account activity before multiple award tickets were requested.
Jan 7, 2015, 7:41 pm
#5
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I called them every 2 days, they just say it's still in the audit process.
Jan 9, 2015, 11:23 am
#6
Join Date: Sep 2005
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If SQ is like SQ Inc., they will take this seriously. Heard, albeit anecdotally, of one pax being chased all the way in a third country for irregularities they found with his business class ticket several years ago, and having to pay the difference they claimed. The travel agent involved was also questioned by SQ
Jan 9, 2015, 4:51 pm
#7
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Update!
After over 2 weeks they finally release the hold on my account. All of my new miles are safe. They did remove 875 miles from my account that were leftover from couple of years back. Note to all, only transfer miles from your own personal account or risk losing them.
After over 2 weeks they finally release the hold on my account. All of my new miles are safe. They did remove 875 miles from my account that were leftover from couple of years back. Note to all, only transfer miles from your own personal account or risk losing them.
Jan 9, 2015, 5:31 pm
#8
Join Date: Apr 2011
Location: Singapore / India
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Update!
After over 2 weeks they finally release the hold on my account. All of my new miles are safe. They did remove 875 miles from my account that were leftover from couple of years back. Note to all, only transfer miles from your own personal account or risk losing them.
After over 2 weeks they finally release the hold on my account. All of my new miles are safe. They did remove 875 miles from my account that were leftover from couple of years back. Note to all, only transfer miles from your own personal account or risk losing them.
I am glad that SQ took this step. It's a win-win. They still earned from the previous transfer anyway. As long as it is genuine oversight on your part and you don't do again, there is no reason why they don't let you go this time.
This kind of understanding and approach is why I think SQ is a cut above the rest. If it is another airline, they would be really strict and heartless about freezing accounts in case of violations of T&C.
Jan 9, 2015, 5:56 pm
#9
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Congratulations.
I am glad that SQ took this step. It's a win-win. They still earned from the previous transfer anyway. As long as it is genuine oversight on your part and you don't do again, there is no reason why they don't let you go this time.
This kind of understanding and approach is why I think SQ is a cut above the rest. If it is another airline, they would be really strict and heartless about freezing accounts in case of violations of T&C.
I am glad that SQ took this step. It's a win-win. They still earned from the previous transfer anyway. As long as it is genuine oversight on your part and you don't do again, there is no reason why they don't let you go this time.
This kind of understanding and approach is why I think SQ is a cut above the rest. If it is another airline, they would be really strict and heartless about freezing accounts in case of violations of T&C.
Jan 9, 2015, 11:48 pm
#10
Join Date: Jan 2014
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I agree that SQ handled this well. One unintentional lesson does come to mind from this, though: If you've engaged in shenanigans in the past and have a cleaned out FF account on an airline (or another group) that you did so with, it might be worth the effort to arrange to delete the account and/or find a way to register a second account (especially if you've moved and/or have a different email address you can use).
Jan 11, 2015, 10:07 am
#11
Join Date: Aug 2006
Posts: 716
How long has this been a rule with KF? A couple of years ago, I transferred all of my points into a friend's account so that we could be on the same PNR when we booked a trip together. The trip didn't end up happening, so the points stayed in his account and I've since used them to book future travel just for myself. Do I risk being denied boarding when I show up at the airport?
Jan 11, 2015, 10:55 pm
#12
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How long has this been a rule with KF? A couple of years ago, I transferred all of my points into a friend's account so that we could be on the same PNR when we booked a trip together. The trip didn't end up happening, so the points stayed in his account and I've since used them to book future travel just for myself. Do I risk being denied boarding when I show up at the airport?
Jan 14, 2015, 7:19 pm
#13
Join Date: Sep 2013
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How long has this been a rule with KF? A couple of years ago, I transferred all of my points into a friend's account so that we could be on the same PNR when we booked a trip together. The trip didn't end up happening, so the points stayed in his account and I've since used them to book future travel just for myself. Do I risk being denied boarding when I show up at the airport?
Generally they won't deny you boarding as long your account is active and the ticket is valid. Usually certain activities will trigger an audit. If your story is legit you can come clean with them, they should not make things difficult.
Jan 20, 2015, 3:43 pm
#15
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