lsed

They are having issues posting the miles from purchases.

Mine has been in limbo since more than a month ago but they are aware of it and working on it

Edit: Seems it has been posted but it took about 4 weeks and an email to them and it posted a few days later. Perhaps they need to do it manually as only 1 of my transactions has posted.

crimsonAA

------

flyer31

Our Reference Number: Email/2xxxx
KrisFlyer Membership Number: 8xxxxxxxx

Dear Flyer31

Thank you for your email dated 27 August 2014 to Singapore Airlines
regarding missing KrisFlyer miles.

You can log on to www.krisflyerspree.com and click on "Contact Us" in
the site footer, after logging in.

Members may submit a Missing Miles Enquiry online providing the
following information:

1. Email
2. Merchants Name
3. Transaction Date
4. Transaction Time
5. Transaction Amount
6. Merchants Order number
7. Description of Issue

Sir, thank you for writing to us and we look forward to being
of service to you again.



Yours sincerely
[Name removed by mod]
Customer Service Executive
Singapore Airlines

lsed

Received another email that they have fixed the "miles not posting after being approved" issue

So far all my outstanding miles have posted

crimsonAA

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tc fly girl

My LifeLock miles posted to my Krisflyer account as well as my Network Solutions miles, done deal. Worth the trouble? I think so.
By the way, does anyone want to buy www.e-thomas.com (my NS purchase)?
Good luck to those still working on getting their miles.

lsed

Shopping portal folks.

There isn't a email address. You have to file a 'claim' as if your transaction did not post. But in there I just put in the comments box that my miles are approved but yet to show up in my KF account. And they will reply you after that



Edit:

Here is the email the replied me from: [email protected]

Good luck!

lsed

How much did you get and pay for the NS one?

kanman75

Can't seem to locate the order/reference number for LifeLock on any of my membership emails. Was there an emailed receipt or anyone know of another way to get that info? Thanks!

gellison47

If you log into your LifeLock account and click "account history" it shows your order confirmation. I took a screenshot and sent it to them with no problems.

crimsonAA

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muflyer

Once miles are posted in KF account, is it okay to cancel Lifelock? Has anyone done so, and had them claw back the miles?

redtop

I had contacted KrisFlyer Spree using the contact form back in July and still haven't heard back. I just sent in a second inquiry today using the same contact form.

Not only have my miles not posted, but the LifeLock transaction also does not appear in my list of transactions in my KrisFlyer Spree account. Is this to be expected, or have people had the transaction appear in their account without the miles having posted? I'm concerned that there may have been something wrong with my browser session/cookies and the transaction may not have credited as going through the portal.

BTW, I canceled the subscription after the first month, but I'm hoping I can still get the miles. I saved screenshots of my order confirmation/LifeLock enrollment, so I'm hoping that's sufficient.

jjangoo

I got a response from them but I'm a little stumped on the stuff they're asking from me. Here's a snippet from the email they sent:

Where in the world would I find this? I charged it to my SPG and obviously I'm going to pay off my cc bill. Is that what they're looking for?

kissmyjazz

Both my Lifelock and Network Solutions points have posted today