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17,077 Krisflyer miles for purchasing LifeLock Basic ($9.95)

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17,077 Krisflyer miles for purchasing LifeLock Basic ($9.95)

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Old Aug 5, 2014, 10:55 am
  #31  
 
Join Date: Nov 2008
Location: Dallas, TX
Programs: AA EXP, Marriott LT Titanium, Avis Chairman
Posts: 1,286
I'm not even showing any points as pending, and I went a bit bigger on this -- signed up for three accounts, one for me, my wife and my dad. Grr....
ramalama8 is offline  
Old Aug 6, 2014, 7:34 am
  #32  
 
Join Date: Jul 2013
Programs: SPG Gold/HH Diamond/CC Gold/Hyatt Explorist
Posts: 310
Nothing here either, no pending points, no response.
Nehawk is offline  
Old Aug 13, 2014, 1:10 am
  #33  
 
Join Date: Nov 2012
Location: SAN
Posts: 152
Originally Posted by Nehawk
Nothing here either, no pending points, no response.
Same here. I decided to cancel before the next billing since it appears they are not honoring the points. I'm surprised they didn't even post the intended points.
iminsandiego is offline  
Old Aug 13, 2014, 10:18 am
  #34  
 
Join Date: Apr 2012
Posts: 101
Originally Posted by iminsandiego
Same here. I decided to cancel before the next billing since it appears they are not honoring the points. I'm surprised they didn't even post the intended points.
Is this still alive?
gunit770 is offline  
Old Aug 17, 2014, 10:00 pm
  #35  
 
Join Date: Apr 2014
Location: Phoenix
Programs: HGP: Diamond, SPG:Gold, HH:Gold, AA: Plt, Copa: Plt
Posts: 17
Response

I've received an email asking for confirmation of my purchase with date, merchant, type of payment, name. I've provided everything, including screenshots of the offer page, purchase confirmation, and current membership status (which also has original date of purchase). We'll see.
frfather is offline  
Old Aug 18, 2014, 5:05 am
  #36  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 7:22 am
crimsonAA is offline  
Old Aug 19, 2014, 8:00 am
  #37  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 7:22 am
crimsonAA is offline  
Old Aug 19, 2014, 4:13 pm
  #38  
 
Join Date: Jan 2007
Posts: 56
Can you please post the email address from which they responded?
kissmyjazz is offline  
Old Aug 21, 2014, 4:45 am
  #39  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 7:22 am
crimsonAA is offline  
Old Aug 23, 2014, 3:45 pm
  #40  
 
Join Date: Sep 2000
Location: Michigan
Programs: Delta Diamond, AA Exec Plat, UA 1K, Marriott Titanium, Hilton Diamond
Posts: 624
Originally Posted by frfather
I've received an email asking for confirmation of my purchase with date, merchant, type of payment, name. I've provided everything, including screenshots of the offer page, purchase confirmation, and current membership status (which also has original date of purchase). We'll see.
Got the same email and provided the same information you did. I called Lifelock as I hadn't heard anything from KrisFlyer and they actually set up an inquiry for me on their end, nothing back on that yet. Hopefully something positive will come out of this whole thing.
tc fly girl is offline  
Old Aug 26, 2014, 10:52 am
  #41  
 
Join Date: Feb 2014
Location: YYC, SFO, OAK
Programs: AS MVP 75K, AA Platinum, IHG Platinum, Club Carlson Gold
Posts: 734
I wrote to Krisflyer support and got the same email. I sent them the information from Lifelock. Guess what? This morning I got an email saying the miles were approved. Checked my Krisflyer spree account and there were the 17,077 KF miles, although they haven't yet shown up on Krisflyer.com. Hopefully it's just taking them time to post... don't give up people!
AwardBee is offline  
Old Aug 26, 2014, 10:55 am
  #42  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 7:20 am
crimsonAA is offline  
Old Aug 26, 2014, 12:49 pm
  #43  
 
Join Date: Dec 2013
Location: PDX & PHX
Programs: AA,AS,HH,HY,IB,LH,IHG,MAR,WN
Posts: 199
Smile

Originally Posted by crimsonAA
Let's hope more miles are on the way for the rest of us!
I received email responses overnight and approval for 17,077 miles at KrisFlyerSpree. Not yet posted to my KrisFlyer account. The emails came from [email protected].

It may have helped that I had very good documentation of my purchase and followup contacts. After it took so long, I also posted followup comments on the Singapore Airlines Facebook page. And I made a phone call to Singapore Airlines Member Services, as they suggested.
HiYoSilver is offline  
Old Aug 26, 2014, 10:29 pm
  #44  
 
Join Date: Apr 2014
Location: Phoenix
Programs: HGP: Diamond, SPG:Gold, HH:Gold, AA: Plt, Copa: Plt
Posts: 17
Originally Posted by HiYoSilver
I received email responses overnight and approval for 17,077 miles at KrisFlyerSpree. Not yet posted to my KrisFlyer account. The emails came from [email protected].

It may have helped that I had very good documentation of my purchase and followup contacts. After it took so long, I also posted followup comments on the Singapore Airlines Facebook page. And I made a phone call to Singapore Airlines Member Services, as they suggested.
I received the same response. I made sure to contact them to make the original inquiry (because they weren't posting automatically) and just received an email from a representative confirming the miles would be in my Krisflyer account within 7 days. They already show as approved in my Spree account. Deal honored, although it may take inquiry and verification with Lifelock.
frfather is offline  
Old Sep 1, 2014, 5:40 am
  #45  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 7:20 am
crimsonAA is offline  


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