A much needed web site enhancement, please
Apr 10, 2008, 3:57 pm
#1
Original Poster
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
A much needed web site enhancement, please
After purchase, how about an option to import a file into MS Outlook which contains all the pertinent information about the upcoming flight? I currently have to cut and paste each one (several times) and reformat the text, etc. It becomes quite the chore when doing multiple PNR's/Flights.
Most hotels provide this (although Marriott's comes up short because it omits room rate and cancellation policy). Probably other travel providers too but I don't fly anyone but WN.
Please consider this in the future. Thanks
Most hotels provide this (although Marriott's comes up short because it omits room rate and cancellation policy). Probably other travel providers too but I don't fly anyone but WN.
Please consider this in the future. Thanks
Apr 11, 2008, 7:06 am
#5
In Memoriam - Company Representative - Southwest Airlines
Join Date: Jan 2007
Location: Dallas, TX
Programs: Southwest spokesperson
Posts: 1,201
After purchase, how about an option to import a file into MS Outlook which contains all the pertinent information about the upcoming flight? I currently have to cut and paste each one (several times) and reformat the text, etc. It becomes quite the chore when doing multiple PNR's/Flights.
Most hotels provide this (although Marriott's comes up short because it omits room rate and cancellation policy). Probably other travel providers too but I don't fly anyone but WN.
Please consider this in the future. Thanks
Most hotels provide this (although Marriott's comes up short because it omits room rate and cancellation policy). Probably other travel providers too but I don't fly anyone but WN.
Please consider this in the future. Thanks
Brian
Apr 11, 2008, 8:36 am
#6
Join Date: Aug 2000
Location: LAS
Programs: WN:No status in 2015; UA:1K long gone (1995-2003).
Posts: 1,595
On the Account Snapshot page, the PNR/Confirmation Number is a hot link to details of the reservation. On the Awards page, the status of an award, if booked for a future flight, reads "Coupon Reserved for future flight (PNR: XXXXXX)" but in this instance, the PNR isn't a hot link, which means one has to return to the Snapshot Page or Travel Tools to see the specifics of the award reservation (at least 4 or 5 clicks). It would be beneficial if the PNR on the Awards Page could also be a one click hotlink to the details.
Thanks.
Apr 11, 2008, 9:47 am
#8
Join Date: Oct 2001
Location: Czech Republic
Posts: 79
If you all could stream line the future travel view (a good place to link calendar download options) and add NAMES to the display. I book travel for several folks and clicking through to remember which PNR is whose should be unnecessary.
Apr 12, 2008, 9:53 am
#10
Original Poster
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
All great ideas, please add more and I'm glad to see Brian on it.
One more, how about prefilling / saving the fax number and email address with the profile when its time to purchase and send the receipt / itineraries ? These items never "stick" and have to be typed in each time.
Thanks
One more, how about prefilling / saving the fax number and email address with the profile when its time to purchase and send the receipt / itineraries ? These items never "stick" and have to be typed in each time.
Thanks
Apr 12, 2008, 11:00 am
#11
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
It remembers my email address ... never tried a fax number ...
Apr 12, 2008, 11:01 am
#12
Join Date: Jul 2001
Posts: 3,975
I made the suggestion some time ago: include the flight information on the page where you make the payment. It's best to be certain that you entered it right; especially if booking one-ways, there's the risk of mixing up the dates and directions.
Apr 14, 2008, 4:02 pm
#13
Join Date: Jan 2005
Posts: 757
how about these:
at the login screen for my southwest, you need to click the "Remember me" button each time you login or the system will forget your RR number. Keep remembering me unless I uncheck the button
My Southwest only shows upcoming flights made while you're logged in. If you enter your RR number when you make a reservation even if not logged in, why doesn't the system add this information into the My Southwest profile
In My Southwest, keep track of unused flight funds after you cancel an itinerary and if logged in, allow them to be applied to new reservations. I manage with a spreadsheet like others on this board
allow gift card data to be stored. This is similar to Amazon.com where you can deposit you gift cards to your account and then don't need to hang onto the email or physical with the gift card details. When you go to checkout, you are given the option to apply the gift card funds or not
at the login screen for my southwest, you need to click the "Remember me" button each time you login or the system will forget your RR number. Keep remembering me unless I uncheck the button
My Southwest only shows upcoming flights made while you're logged in. If you enter your RR number when you make a reservation even if not logged in, why doesn't the system add this information into the My Southwest profile
In My Southwest, keep track of unused flight funds after you cancel an itinerary and if logged in, allow them to be applied to new reservations. I manage with a spreadsheet like others on this board
allow gift card data to be stored. This is similar to Amazon.com where you can deposit you gift cards to your account and then don't need to hang onto the email or physical with the gift card details. When you go to checkout, you are given the option to apply the gift card funds or not
Apr 14, 2008, 4:29 pm
#14
Original Poster
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,700
All great ideas. I too have to resort to spreadsheets to keep everything straight. If indeed WN is targeting the business traveler (and especially trying to avoid the travel agent middleman), it would benefit us both to have everything as automated and easily retrievable as possible!