Refreshing upgrade request / seat assignment to reflect status change (consolidated)
Dec 7, 2007, 1:48 pm
#1
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Stupid Q: ticketed/requested upgrades as GLD, now PLT, do I have to call?
Dropped to gold for the past year, tickets for flights coming up purchased and upgrades requested then... just made it back to Platinum.
I vaguely recall some discussion here of already-ticketed flights not reflecting new status automatically, but I'm not sure if that was for upgrades. Will the upgrade requests automatically move to the 72-hour window, or do I need to call to get them to update the PNR?
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MODERATOR'S NOTE
If your status changes and you have pre-existing upgrade requests, you need to call AA to have your requests canceled and resubmitted with your new status. The original timestamp should be retained to maintain waitlist priority.
Thanks to jrhone for the information on this, here!
dstan
AA Forum Co-Moderator
I vaguely recall some discussion here of already-ticketed flights not reflecting new status automatically, but I'm not sure if that was for upgrades. Will the upgrade requests automatically move to the 72-hour window, or do I need to call to get them to update the PNR?
------------------------------------------------------------------------------------
MODERATOR'S NOTE
If your status changes and you have pre-existing upgrade requests, you need to call AA to have your requests canceled and resubmitted with your new status. The original timestamp should be retained to maintain waitlist priority.
Thanks to jrhone for the information on this, here!
dstan
AA Forum Co-Moderator
Last edited by dstan; Jun 9, 2009 at 12:04 pm Reason: updated thread title and restored OP title
Dec 7, 2007, 1:52 pm
#2
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
Dropped to gold for the past year, tickets for flights coming up purchased and upgrades requested then... just made it back to Platinum.
I vaguely recall some discussion here of already-ticketed flights not reflecting new status automatically, but I'm not sure if that was for upgrades. Will the upgrade requests automatically move to the 72-hour window, or do I need to call to get them to update the PNR?
I vaguely recall some discussion here of already-ticketed flights not reflecting new status automatically, but I'm not sure if that was for upgrades. Will the upgrade requests automatically move to the 72-hour window, or do I need to call to get them to update the PNR?
Call and get AA to update (or refresh) all of your reservations to reflect the new status. If not the reservation and therefore the UPG clearing will show as GLD for awhile longer. Like everything else, AA takes immediately but gives over time.
Dec 7, 2007, 2:02 pm
#3
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Some people have had it update automatically; others have reported having to call to make it happen. Guess which I'd chose 
Cheers.
Cheers.
May 19, 2009, 9:51 am
#4
Join Date: Aug 2006
Location: DFW
Programs: AA 2.2MM LT Plat, Hilton Diamond, Marriott/SPG Platinum
Posts: 1,572
I have five reservations that I made before I hit Platinum. I've called a few times trying to get them refreshed, but I keep getting transferred around and can't find anyone who knows what to do. The last AAgent I talked to said my reservations have my AAdvantage number on it. (Duh!)
This is the newest thread I can find about this. Is it still an issue that has to be manually updated, or is it something they've fixed in the last year and a half?
I have several BOS-LAX flights next week that I would like sticker upgrades on, and based on feedback I've heard from other elites on that route, it'll be hit or miss even as Platinum so I definitely don't want to be on the upgrade list as a Gold.
This is the newest thread I can find about this. Is it still an issue that has to be manually updated, or is it something they've fixed in the last year and a half?
I have several BOS-LAX flights next week that I would like sticker upgrades on, and based on feedback I've heard from other elites on that route, it'll be hit or miss even as Platinum so I definitely don't want to be on the upgrade list as a Gold.
May 19, 2009, 9:53 am
#5
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I think the easiest thing to do is to have them remove your AAdvantage number from the record, and then re-add it.
May 19, 2009, 9:55 am
#6
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And then, after they re-add your number, make sure they re-add you to the upgrade list. To be safe, you might do this in two separate calls: in the first one, ask the agent to remove your AAdvantage number; in the second, have the agent add your number and add you to the upgrade list.
May 19, 2009, 10:10 am
#7
Join Date: Feb 2008
Posts: 2,172
And then, after they re-add your number, make sure they re-add you to the upgrade list. To be safe, you might do this in two separate calls: in the first one, ask the agent to remove your AAdvantage number; in the second, have the agent add your number and add you to the upgrade list.
May 19, 2009, 10:17 am
#8
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In fact, once the AAdvantage number has been renoved, the OP can both re-add the AAdvantage number and re-request the upgrade online, so no second call would be required.
May 19, 2009, 10:20 am
#9
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May 19, 2009, 10:29 am
#10
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May 19, 2009, 10:40 am
#11
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Not sure if it can be done in the status-update case, but I don't see why not.
Cheers.
May 19, 2009, 10:49 am
#12
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I think that it can be done by an agent. As a similar, but not identical, example - the schedule change that just happened affected a trip to MCO for us. Return went from 8:25 to 7:00. Also, all upgrades were now un-requested. I asked to be put on the 8:40, and re-do the requests, with original request date. The agent said no problem, and it seemed an easy thing to do.
May 19, 2009, 10:53 am
#13
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Cheers.
May 19, 2009, 11:23 am
#14
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They're telling me that my reservations already show Platinum, so I'm just going to leave everything as it is for now. I'll be watching at 72 hours, though to see if the upgrade goes through (and I realize it could take longer).
May 19, 2009, 11:47 am
#15
Join Date: Feb 2008
Posts: 2,172
I do not believe them (seriously). Just call and ask them to remove your AAdvantage number. Do the rest yourself as discussed above. There is a 99.99% chance that your existing reservations when you became PLT do not show your updated status for upgrade purposes.