miikka

I strongly believe on that. I experienced that I didn't receive any mileage post to BA after Finnair started to change their systems. I had to manually report the flights but was able to get the flights posted in one day after the report.

frankvb

AY flights (LHR-HEL-LHR for me) are still not posting to BAEC within a week. At that point in time I fill in the online BAEC missing miles form, and then magically they post the next day. So somehow AY is able to confirm to BA that I did fly (and in which booking class), but they are not able to automatically transfer that information as they used to

Last experience is a flight last Friday that I predict will not automatically post.

tsastor

Well I'm beginning to think that this is just corporate b*llsh*t. Instead of getting the points from my recent flight to OUL, I have just dropped to the now infamous Finnair Plus level 'null' (from the basic level, so no big drop ) and all my points have disappeared from the e-statement. Kind regards to you too, Finnair Plus.
Ok, my old points still appear on the main page, so I trust I still have them. But what if these kinds of problems occured on the flight booking pages? Would Finnair do the 'utmost' to correct it? Would it be the same kind of 'utmost'?

UCBeau

It's a sad day when UA points post faster than AY points.

kaiflyer

I've now been asked to send original BPs and tickets from my 15 missing non-AY flights so that they can process them. All reservations carry my AY Plus account number and yet nothing can be done without them receiving hard copies of the tickets... I was given some excuses of this also preventing me from claiming from multiple OW carriers - come on, I might be keen on my points, but I am not that desperate. Besides they are B/W OLCI printouts anyway, so I could just as well photocopy some more and they'd be just as 'original'...

they did accept the AY ticket details over the phone, but even these had to be passed to Plus Supervisors for manual addition(?!!!)

this whole saga got me worked up enough to accompany these BPs/tickets with a lengthy letter...

NoWindowSeat

I have the feeling that the exact same exercise is waiting me around the corner...not a single non-AY flight has posted since June...

On top of this they have now also messed up my upgrade voucher count totally.

mosburger

The present Finnair CEO has a reputation as a bean counter so maybe this is a permanent cost cutting move? Time to give feedback...

trsqr

Time to give feedback definitely, but I fail to see how a decreasing level of automation and increasing level of manual work by customer service representatives (working in Finland) could cut costs...

JuPe

Points from my BA flights in the beginning of July showed last week.

I also had a problem concerning my home address, which had change to a totally unknown one. The explanation was that the AY Plus system gets address information from the Finnish population registration centre (väestörekisterikeskus) and someone else with the same name had moved so got a new address

frankvb

Interesting... I don't know the Finnish data protection laws, but I assume if this is indeed the case it would be a blatant misuse of your (and everyone else's) personal data by the registration centre?

Pteropous

One can notify the Population Regsitry that they want their residence (And other personal) information blocked. Otherwise they pass the data to several public and private entities and the addresses get uppdated regularly and automatically. Most people don't ask for the block, because the system is very handy: virtually no need to make other address change notes but one to the authorities when one moves.

JuPe

Precisely what happened with me, because I had to move twice this year. However there hasn't been any other company who would have made the same misstake.

NoWindowSeat

Something seems to happen, few missing flights posted without sending anything in manually (BA & CX) so at last some positive signs...still missing around 80k points and counting..

NoWindowSeat

How are things developing with others? I checked my account today and another 60kpoints have been posted. All missing BA/CX/AA flights have now posted automatically, some AY flights are still missing, though. It really seems that they are getting their act together slowly. It also seems that someone is really doing this manually as my flights have mainly posted in chronological order..nothing missing from June/early July anomore..

FlyingFinn

Slowly playing catchup. My points for July & August have pretty much been completed, so far only missing two hotel stays (July and August) and one flight from last week.