Why is BA so horrifically bad at timely delivery of luggage at T5?
May 6, 2024, 11:54 pm
#1
Original Poster
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 703
Why is BA so horrifically bad at timely delivery of luggage at T5?
From my experience; it’s only getting worse. This is their home terminal for crying out loud - waiting an hour for luggage delivery is embarrassing. Why aren't they addressing this?
May 7, 2024, 12:32 am
#3
Original Poster
Join Date: Mar 2015
Programs: BA Gold, Hilton Diamond
Posts: 703
no, this was 6am this morning. “Sometimes” is “extremely rarely” for me, in fact I can’t remember the last time I waited less than half an hour.
May 7, 2024, 12:48 am
#5
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,557
This is why the hand baggage situation on board is so bad (ShortHaul specifically) I flew with a bag in March from a Glasgow and it was almost as long waiting for bags as we’d been in the air. I was told it was normal by the surly individual in the domestic hall.
Last edited by binman; May 7, 2024 at 1:07 am
May 7, 2024, 12:54 am
#6
Join Date: Oct 2005
Location: Kent, UK
Programs: BA Gold; Virgin FF; United Airlines; American Airlines
Posts: 971
I invariably find that bags/cases with so-called 'Priority' luggage tags given at check-in do not receive priority in terms of arrival on the reclaim belt and are just mixed up with all luggage. A good example of an oxymoron.
May 7, 2024, 12:56 am
#7
Join Date: Oct 2021
Location: London (née Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,016
Sigh yes, this mirrors my experience and are why I (and likely others) stopped checking luggage and now add to the scrum that is bringing everything onboard.
Not to mention the times they've lost (forgot to load?) my bag and once returned it damaged then made it insanely difficult to claim replacement or compensation for it.
Also due to this I stopped paying extra for a Plus fare to be able to check a bag, so BA has actually lost revenue because of this.
Not to mention the times they've lost (forgot to load?) my bag and once returned it damaged then made it insanely difficult to claim replacement or compensation for it.
Also due to this I stopped paying extra for a Plus fare to be able to check a bag, so BA has actually lost revenue because of this.
May 7, 2024, 12:56 am
#8
Join Date: Mar 2011
Location: Herts, UK
Programs: BAEC GGL, HH Diamond.
Posts: 3,191
Are their regular bag checkers who have a good experience?
I try to never check bags, But it was unavoidable 3 times last month. Maybe I am unlucky but I had 1 bag not put on the plane departing Heathrow, and then upon returning to london a 70 min and 90 min wait for bags.
I try to never check bags, But it was unavoidable 3 times last month. Maybe I am unlucky but I had 1 bag not put on the plane departing Heathrow, and then upon returning to london a 70 min and 90 min wait for bags.
May 7, 2024, 12:57 am
#9
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,158
The service level is 20 miniutes, which would approximately equate to a T5C arrival, a stroll through the passage, a visit to the facilities, a quick scan at the UK Border and not walking down the escalator to baggage reclaim. Which was I think the design intention.
The short answer is that we voted for it. BA has struggled to keep an adequate ground operations since 2020.
The short answer is that we voted for it. BA has struggled to keep an adequate ground operations since 2020.
May 7, 2024, 12:59 am
#10
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 542
My tactic (if I have checked luggage) is to slowly meander my way to the e-gates. Having recently arrived from Sydney at satellite C, I suggested to Mrs IntVic that we take a leisurely stroll to the e-gates via the walkway on -4 because we will only end up hanging around waiting at the luggage carousel.
Our dawdling meant a wait of circa 20 minutes at the carousel.
Our dawdling meant a wait of circa 20 minutes at the carousel.
May 7, 2024, 1:20 am
#12
Join Date: Apr 2001
Location: LON
Programs: BA Gold, LH SEN , A3*G & others less exciting that don't fit in my wallet
Posts: 1,666
The service level is 20 miniutes, which would approximately equate to a T5C arrival, a stroll through the passage, a visit to the facilities, a quick scan at the UK Border and not walking down the escalator to baggage reclaim. Which was I think the design intention.
The short answer is that we voted for it. BA has struggled to keep an adequate ground operations since 2020.
The short answer is that we voted for it. BA has struggled to keep an adequate ground operations since 2020.
May 7, 2024, 1:26 am
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 64,158
May 7, 2024, 1:29 am
#14
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 848
As CWS has alluded to, a combination of understaffed (post Brexit) and underpaid, coupled with an insanely complex baggage system prone to regular breakdowns, means that HBO or an alternative airline/airport is the only current workable solution unless and until IAG/BA put their hand in their pocket to attract more staff.
May 7, 2024, 1:32 am
#15
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 848