SE Status turned off at 4pm PST
Feb 28, 2017, 5:32 pm
#1
Suspended
Original Poster
Join Date: Jan 2014
Location: YVR
Programs: AC SE100k, AS MVP Gold, National EE, SPG Platinum, HHonors Diamond, IHG Plat, Hyatt Diamond
Posts: 238
SE Status turned off at 4pm PST
I was in the middle of my last booking as a Super Elite, trying to burn up my remaining 400k miles.
At 4pm when I went to pay for my booking on Aeroplan.com it booted me and asked me to login again! Lost my status 8 hours early! Now it shows me only one option for my itinerary and no returj options. ): Also that option is has two connections. Now I'm on hold trying to get through to the call centre.
Wish me luck!
At 4pm when I went to pay for my booking on Aeroplan.com it booted me and asked me to login again! Lost my status 8 hours early! Now it shows me only one option for my itinerary and no returj options. ): Also that option is has two connections. Now I'm on hold trying to get through to the call centre.
Wish me luck!
Feb 28, 2017, 5:46 pm
#3
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Feb 28, 2017, 6:04 pm
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
OP, good luck with your call, but no surprise on this, typical of AC/Aeroplan to run something off GMT even though that's not a relevant time zone to the vast majority of their customers. Hopefully the call will get you the right result! 
Feb 28, 2017, 7:06 pm
#5
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
I'd be shocked if Aeroplan can override their system....
I wonder if AC's lounge access software had the same issue. If so, it would have been amusing to hang out at lounges starting at 4pm pacific/7pm eastern time.
I wonder if AC's lounge access software had the same issue. If so, it would have been amusing to hang out at lounges starting at 4pm pacific/7pm eastern time.
Feb 28, 2017, 7:11 pm
#6
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
Thinking a little more about this. One would think the time would be based on central time since AC res system is in YWG.
Feb 28, 2017, 8:13 pm
#7
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,342
That's quite unfortunate - I would have expected them to switch the status at Midnight EST, so I don't think most customers would expect they'd lose their benefits before the end of the day. While honoring priority bookings for the rest of the day would be the right thing to do, I'm doubtful their agents are empowered to do the right thing in this case.
Feb 28, 2017, 8:20 pm
#9
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I had to fight for months for some promotional miles for a SFO-YVR trip. I booked it around 8pm on the last day.
I don't care what time zone your servers run on. I'm in PST, as are my origin and destination.
The sane thing to do would be to say it ends today, but don't actually switch over until tomorrow.
Suddenly there are no complaints, and the cost is minimal.
I don't care what time zone your servers run on. I'm in PST, as are my origin and destination.
The sane thing to do would be to say it ends today, but don't actually switch over until tomorrow.
Suddenly there are no complaints, and the cost is minimal.
Feb 28, 2017, 8:41 pm
#11
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,195
Amadeus and other airline ticketing systems all use GMT.
Cow, if you fought and won the promo miles, you are probably the reason why all the promos and the last EyW terms now say book by 8pm EST in the fine print.
Cow, if you fought and won the promo miles, you are probably the reason why all the promos and the last EyW terms now say book by 8pm EST in the fine print.
Feb 28, 2017, 8:44 pm
#12
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Feb 28, 2017, 8:52 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
And I'm pretty sure the Aeroplan supervisor was just like "omg I know you're technically right but we can't make AC pay so just take these miles and screw off".
But I'm glad they clarify things now. In my case, I simply would have booked earlier if the terms had indicated a time zone.
Feb 28, 2017, 9:03 pm
#15
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
I'm still trying to get them to give MrsQQ the correct altitude bonus miles since I can't find anywhere that it says early recognition is only after March 1. She was SE100K last year, was downgraded to E35K and has already met the AQD/AQM requirements to be E50K and E75K.