Announcing...
Dec 1, 2000, 2:05 pm
#1
Company Representative - Starwood
Original Poster
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Announcing...
Greetings FTers,
It is with great pleasure that we introduce Starwood Lurker. As many of you know, Jae Knowlton has been “lurking” on the Starwood Forum for a while now, representing Starwood Preferred Guest Member Services. In an effort to better serve our friends on Flyer Talk, we are expanding into all aspects of Starwood Hotels and Resorts customer service, not limiting ourselves to Starwood Preferred Guest postings.
Along with our new screen name, we also have a new e-mail address that is exclusively for use by FTers. That address is mailto:[email protected][email protected]</A> . When writing to this address, we ask that you make the subject line of your e-mail "Guest Forum". Starwood Lurker is a member of Starwood’s E-Communications team. We urge each of you to use this new e-mail address when corresponding with us. For those of you that have been corresponding with Jae directly, he will be glad to continue assisting your needs. It has been a pleasure serving you and we look forward to continuing to serve you in the future.
Respectfully yours,
Starwood Preferred Guest and Starwood E-Communications Teams
[This message has been edited by Starwood Lurker (edited 12-04-2000).]
It is with great pleasure that we introduce Starwood Lurker. As many of you know, Jae Knowlton has been “lurking” on the Starwood Forum for a while now, representing Starwood Preferred Guest Member Services. In an effort to better serve our friends on Flyer Talk, we are expanding into all aspects of Starwood Hotels and Resorts customer service, not limiting ourselves to Starwood Preferred Guest postings.
Along with our new screen name, we also have a new e-mail address that is exclusively for use by FTers. That address is mailto:[email protected][email protected]</A> . When writing to this address, we ask that you make the subject line of your e-mail "Guest Forum". Starwood Lurker is a member of Starwood’s E-Communications team. We urge each of you to use this new e-mail address when corresponding with us. For those of you that have been corresponding with Jae directly, he will be glad to continue assisting your needs. It has been a pleasure serving you and we look forward to continuing to serve you in the future.
Respectfully yours,
Starwood Preferred Guest and Starwood E-Communications Teams
[This message has been edited by Starwood Lurker (edited 12-04-2000).]
Dec 1, 2000, 2:34 pm
#3
Guest
Posts: n/a
It's really nice to have a travel company that actually cares about its customers. 
Dec 1, 2000, 3:20 pm
#4
Join Date: Feb 2000
Posts: 301
Thanks. Nice to know someone cares about customer service.
Dec 1, 2000, 3:26 pm
#5
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,831
Awesome!
Dec 1, 2000, 5:13 pm
#6
Join Date: Jul 2000
Location: Sydney
Posts: 5,769
Love the NAME. welcome LURKER
Dec 1, 2000, 6:16 pm
#7
Join Date: Feb 2000
Location: LAS
Programs: UA Prem Exec MM Life, Marriott Planinum Life
Posts: 412
Great news!
I just used this contact to inquire about some missing stays already faxed to their service center and and another question. Fast, professional reply and action. A class act. Thank you Starwood.
------------------
Have passport, will travel...
LAX, LHR, et.al.
[This message has been edited by World20 (edited 12-04-2000).]
[This message has been edited by World20 (edited 12-04-2000).]
I just used this contact to inquire about some missing stays already faxed to their service center and and another question. Fast, professional reply and action. A class act. Thank you Starwood.
------------------
Have passport, will travel...
LAX, LHR, et.al.
[This message has been edited by World20 (edited 12-04-2000).]
[This message has been edited by World20 (edited 12-04-2000).]
Dec 1, 2000, 9:22 pm
#8
Join Date: Sep 2000
Location: DCA
Programs: DL: PM
Posts: 293
This is a good trend.
Dec 1, 2000, 10:46 pm
#9
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: UA Million Miler (lite). NY Metro area.
Posts: 15,080
Hello Lurker.
You have mail.
Dan
You have mail.
Dan
Dec 2, 2000, 12:39 am
#10
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
Excellent move. Continue the good work, Starwood !!
Dec 2, 2000, 8:14 am
#11
Join Date: Aug 2000
Location: Table Rock Lake, MO
Posts: 223
One more reason to switch to Starwood
Dec 2, 2000, 10:09 am
#12
Join Date: Sep 2000
Location: Guelph, ON. Canada AC Elite, Latin Pass, BA,
Posts: 431
THIS IS PROOF OF THE POWER OF UNITED CONSUMERS!
Let's all take note of this and think twice before stabing others in the back when they post a complaint, or problem as we've all seen on many threads.
If we stay united and suportive companies will respect us, and listen to us!
Let's all take note of this and think twice before stabing others in the back when they post a complaint, or problem as we've all seen on many threads.
If we stay united and suportive companies will respect us, and listen to us!
Dec 2, 2000, 10:57 am
#13
Join Date: Aug 2000
Location: brooklyn, ny 11201
Posts: 329
i'd also like to point out that this is in stark contrast to certain airlines, who still think that the internet is filled with a bunch of cranks
um, no actually, it's filled with your best customers
thanks starwood!
um, no actually, it's filled with your best customers
thanks starwood!
Dec 4, 2000, 4:01 am
#14
Original Member
Join Date: May 1998
Location: singapore
Posts: 86
Great stuff ! Now for the rest of the other hotel chains' lurkers to come forward !
Dec 4, 2000, 10:56 am
#15
Join Date: Jan 2000
Location: Boston, MA
Posts: 39
Starwood has once again set a new standard in customer service with a sublime cyber-move that fuses a keen understanding of customer needs with an ever evolving web technology. Would get a definite vote for Best Customer Service at the 2000 Freddie Awards! More power to Starwood and, at the risk of using an oxymoronic phrase, thanks for reactively lurking! 
[This message has been edited by Nomad2k (edited 12-04-2000).]
[This message has been edited by Nomad2k (edited 12-04-2000).]