Grand Hyatt Santiago (Chile) REVIEW - MASTER THREAD - left Hyatt 7/31/2017
Aug 22, 2002, 12:18 pm
#1
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Original Poster
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
Grand Hyatt Santiago (Chile) REVIEW - MASTER THREAD - left Hyatt 7/31/2017
Have reservations for Hyatt, Santiago and would love to hear from anyone who has stayed there. Thanks.
, Fantastic
Aug 25, 2002, 6:46 am
#5
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,090
Arrived at about 9am and although they could not find my reservation, they found me a Regency Club room, and offered a suite upgrade for an additional US$60 - but in fact they had run out.
Nice rooms, need a make over, but clean and well kept. No TV remote. No fast internet access.
Regency Club is nice - good breakfasts and evening snacks. Staff sometimes a bit distant but no other problems.
GREAT mountain views and friendly service at front desk - all round a good place to stay.
Nice rooms, need a make over, but clean and well kept. No TV remote. No fast internet access.
Regency Club is nice - good breakfasts and evening snacks. Staff sometimes a bit distant but no other problems.
GREAT mountain views and friendly service at front desk - all round a good place to stay.
Aug 25, 2002, 8:25 am
#6
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Original Poster
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
I am here now and think the property is beautiful. Superb room (not a suite) with great view of mountains. Very cordial staff. Outstanding Regency Club. Fast internet access in the business center. Thanks to all who replied to my initial question. I could not be more pleased.
Aug 25, 2002, 1:00 pm
#7
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
As others have said, it's very nice and the split level rooms are great. However, I don't stay there anymore since I'd rather be in a part of town with more interesting night life. I now stay at the Park on Richard Lyon which is an excellent boutique hotel with great prices and wonderful service.
If you are in SCL for several days, I'd try both hotels.
If you are in SCL for several days, I'd try both hotels.
Jan 11, 2003, 8:20 pm
#8
Join Date: Jun 2000
Location: CO
Posts: 813
Just stayed there last week on a faster free night stay. Did not get a reg club room - even though diamond. Only got access to the club after asking - the guy had to check and get back to me. Nice pool - except it was freezing - even in the middle of summer. The room is definitely nice, great views of mountains - room svc had some good Chilean dishes.
The hotel is about a 1000 peso ride to the nearest metro (Escular Militar) - approx $1.40. Alternatively, exit the hotel to the left, walk a few yards (50-100) towards the back of the hotel and flag down the Metro bus (Blue in color with 3 red diamonds on the side)- ride to the train station costs 220.
The hotel is a short walk to a large mall with movie theaters. Between the mall and the Marriott is a large Carefour store that has a large selection of local Chilean wines. Running between the Hyatt and Marriott at the side is a very large park (Auraco?) that is great for running and has lots of play areas for kids. It also has a very small aviary.
The hotel is about a 1000 peso ride to the nearest metro (Escular Militar) - approx $1.40. Alternatively, exit the hotel to the left, walk a few yards (50-100) towards the back of the hotel and flag down the Metro bus (Blue in color with 3 red diamonds on the side)- ride to the train station costs 220.
The hotel is a short walk to a large mall with movie theaters. Between the mall and the Marriott is a large Carefour store that has a large selection of local Chilean wines. Running between the Hyatt and Marriott at the side is a very large park (Auraco?) that is great for running and has lots of play areas for kids. It also has a very small aviary.
Sep 16, 2004, 12:19 pm
#9
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
Any recent experiences?
Past comments seem very positive, and I'm thinking about using some FFNs there...but am a little put off by the non-central location.
Past comments seem very positive, and I'm thinking about using some FFNs there...but am a little put off by the non-central location.
Sep 18, 2004, 4:01 pm
#10
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Originally Posted by snorkmaster
Any recent experiences?
Past comments seem very positive, and I'm thinking about using some FFNs there...but am a little put off by the non-central location.
Past comments seem very positive, and I'm thinking about using some FFNs there...but am a little put off by the non-central location.
Sep 18, 2004, 5:11 pm
#11
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
I haven't been there in some time, but the last time I was in SCL, I stayed at some little place on Victoria Subercaseux by Cerro Santa Lucia that was an easy walk to Bellavista, Providencia, etc.
Originally Posted by GUWonder
I don't know to/from where you travel once there, but I find myself using car service in Santiago and/or using public forms of transport regardless of which hotels I have stayed at in Santiago.
Sep 19, 2004, 8:47 am
#12
Join Date: Aug 2002
Location: CVG
Programs: UA-Silver; Hyatt Platinum; SPG Gold
Posts: 793
Had a 1 night stay about a month ago. Upgraded to the Regency Club floor at check in but after inquiring about high speed internet access found out that only 2 floors (7 & 8) have been upgraded with the high speed access. Since I was on business and needed my laptop I took the non RC room. Seems strange to start upgrading internet service on the non RC floors.
As other posters said rooms are large but need a good make over and I heard from the RC staff that this will be happening soon.
Now the bad part. When I checked out I left my agenda book in the room. I realized it as soon as I got on my flight from SCL to ATL. I called the hotel as soon as I landed in ATL. They had found the agenda but the $200 Mont Blanc pen that was attached inside was not there. After speaking with the housekeeping manager and the security manager they said they would look into the matter. About 2 weeks later I received the agenda thru Fed Ex (after I supplied an account # to use) with a letter from the GM saying they did a complete investigation and turned up nothing. That was it. Nothing.
I have left a few items on hotels over the years and have always received them back at the hotels expense with no problems at all. Obviously someone at the Hyatt Santiago has a nice new writing instrument.
As a Diamond member I also expected a little more in the way of a "sorry about this" like a free night stay, coupon for dinner, something. I guess it doesn't matter anyway since I will not be staying at the Santiago property again when I return to Chile.
Yes it was my fault for leaving the item in the room but dishonest employees can not be tolerated.
As other posters said rooms are large but need a good make over and I heard from the RC staff that this will be happening soon.
Now the bad part. When I checked out I left my agenda book in the room. I realized it as soon as I got on my flight from SCL to ATL. I called the hotel as soon as I landed in ATL. They had found the agenda but the $200 Mont Blanc pen that was attached inside was not there. After speaking with the housekeeping manager and the security manager they said they would look into the matter. About 2 weeks later I received the agenda thru Fed Ex (after I supplied an account # to use) with a letter from the GM saying they did a complete investigation and turned up nothing. That was it. Nothing.
I have left a few items on hotels over the years and have always received them back at the hotels expense with no problems at all. Obviously someone at the Hyatt Santiago has a nice new writing instrument.
As a Diamond member I also expected a little more in the way of a "sorry about this" like a free night stay, coupon for dinner, something. I guess it doesn't matter anyway since I will not be staying at the Santiago property again when I return to Chile.
Yes it was my fault for leaving the item in the room but dishonest employees can not be tolerated.
Apr 16, 2009, 3:18 pm
#13
Join Date: Jan 2002
Location: Australia
Programs: Accor Plat,SGP plat, Hyatt Dia, PC Plat, QF Plat, SG TPP, TG Gold
Posts: 284
I have just completed a stay here. No problem( or charge) with an early check-in. Upgrade to an enormous suite complete with terrace. Great pool and garden. The club is great for continental style breakfast and enhanced by a spectacular view of The Andes. Internet login indicated a charge but this did not appear on the final bill...the check-out clerk mentioned that this was because of the new GP enhancements. This is a really nice hotel.
Apr 18, 2009, 3:10 am
#15
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
I guess they just don't like me there. I've always started there multiple times and have had to struggle to get any recognition as a Diamond each time and last year I had the worst service I've had in a hotel restaurant there ever.
Despite a small line, it took us over 10 minutes to get seated while rude people jumped in front of us in sight of the host and were seated first despite the dirtiest looks I could have possibly given him. When finally seated the wait staff completely ignored us for at least 20 minutes until I complained twice. Not once was I given an apology or any acknowledgment that they had failed in their execution.
Despite a small line, it took us over 10 minutes to get seated while rude people jumped in front of us in sight of the host and were seated first despite the dirtiest looks I could have possibly given him. When finally seated the wait staff completely ignored us for at least 20 minutes until I complained twice. Not once was I given an apology or any acknowledgment that they had failed in their execution.