Glassware Leaving US West Flights?
Feb 14, 2008, 7:39 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Posts: 12,242
Glassware Leaving US West Flights?
I don't like to post rumors, but I ran across this: http://www.usaviation.com/forums/ind...howtopic=40099
tonight on USAviation and was hoping that someone would be able to confirm/deny it. It is an e-mail that is reportedly from Sherri Shamblin Vice President, InFlight Services.
Basically, although they "upgrading the food" they are eliminating glassware on all US West flights as of April 1.
A couple of choice quotes from this post:
Emphasis mine
tonight on USAviation and was hoping that someone would be able to confirm/deny it. It is an e-mail that is reportedly from Sherri Shamblin Vice President, InFlight Services.
Basically, although they "upgrading the food" they are eliminating glassware on all US West flights as of April 1.
A couple of choice quotes from this post:
One area where our First Class customers didn't feel we should focus too much of our attention, was glassware. As long as the quality and quantity of the beverages we offered were both high, then the use of glassware wasn't as important.
To eliminate confusion and inconsistencies, beginning April 1, we will no longer offer glassware in any First Class cabin and serve beverages in plastic cups. We continue to look at upgrading the quality of the plastic used when serving beverages in First Class.
Feb 14, 2008, 9:18 pm
#2
Join Date: Jul 2004
Location: (near) Cambridge, MA
Programs: US GP (used to be *G, now,what)
Posts: 1,777
Is First Class plastic an oxymoron?
Feb 14, 2008, 10:04 pm
#3
Join Date: Sep 2007
Location: Hollywood, Florida
Programs: US Dividend Miles/NW World Perks
Posts: 184
If I have to choose between the flatware or glassware, I can handle the plastic cups; those plastic forks, knives were an embarrassment 
I think its just a matter of time for all of this to go away; as the fares become less expensive, loyalty programs will be directed only to the highest tier dollar-wise...gotta love capitalism.
I think its just a matter of time for all of this to go away; as the fares become less expensive, loyalty programs will be directed only to the highest tier dollar-wise...gotta love capitalism.
Feb 14, 2008, 10:11 pm
#4
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
Here's a suggestion that doesn't slam them. I HATED the freaking plastic glasses for drinking wine because the lip is curled and the wine wicks into the empty space under the curl, then proceeds to drop on your clothing.
It doesn't cost one cent more to get glasses without the GD'd empty lip!
I don't fly these clowns anymore, but this is one suggestion that you can take to the bank. If US doesn't get better plastic glasses, pour a little red wine on the seats as you get out. Perhaps the extra cleaning bill will get their attention.
It doesn't cost one cent more to get glasses without the GD'd empty lip!
I don't fly these clowns anymore, but this is one suggestion that you can take to the bank. If US doesn't get better plastic glasses, pour a little red wine on the seats as you get out. Perhaps the extra cleaning bill will get their attention.
Feb 14, 2008, 10:21 pm
#5
Join Date: Dec 2006
Location: Charleston, SC
Programs: UA 1P, CO Plat, MR Plat, SPG Plat, US Dirt
Posts: 1,506
Gosh-you are brave for drinking the US wine selections----it is synonymous with eating sandpaper........ill stick to my finlandia and mr and mrs t's
Feb 14, 2008, 10:39 pm
#6
Join Date: Aug 2001
Location: Arizona USA
Programs: NetJets Marquis, Southwest Moo, Marriott Platinum
Posts: 1,652
And the beer marks on my white shirts had my wife wondering if I had turned rabid and was drooling due to the TSA experiences.
Feb 15, 2008, 5:14 am
#7
Join Date: Jan 2006
Location: San Francisco Bay Area
Programs: DL Silver, UA Silver, Marriott Lifetime Silver, IHG Plat, Hilton Silver
Posts: 5,695
This was a real letter to the crews. A friend of mine whose wife is an FA checked her crew mail and it was there. She was even shocked.
Feb 15, 2008, 6:04 am
#8
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
This is such a laughable airline. Funny to see those who were US backers are now going away. I can say I was at the front of the pack leading the way out the door. And that door seems to be a ONE WAY DOOR!
Ya'll enjoy your cheap plastic glasses. Im enjoying **gasp** meals on flights under 9 hours (US threshold) on CO!
Ya'll enjoy your cheap plastic glasses. Im enjoying **gasp** meals on flights under 9 hours (US threshold) on CO!
Feb 15, 2008, 10:40 am
#9
Join Date: Oct 2005
Programs: US, AA
Posts: 180
Upgrading quality of plastic??? If you trust what "upgrades" mean with the new US management, that can probably be interpreted as "cheaper cups".
Feb 15, 2008, 11:36 am
#10
Join Date: Jun 2006
Location: A lovely little town filled with cows
Programs: US2, Hyatt Diamond, SPG Plat, Hilton Gold
Posts: 3,284
http://www.discountcoffee.com/images...cups_case_.jpg
Just remember, only refill it once and drink it quick, or you'll find wine/beer/coke dribbling all over you.
Feb 15, 2008, 11:59 am
#11
Join Date: Dec 2002
Location: PHX
Programs: AA EXP
Posts: 1,377
I think this is what we're likely to get:
http://www.discountcoffee.com/images...cups_case_.jpg
Just remember, only refill it once and drink it quick, or you'll find wine/beer/coke dribbling all over you.
http://www.discountcoffee.com/images...cups_case_.jpg
Just remember, only refill it once and drink it quick, or you'll find wine/beer/coke dribbling all over you.
http://www.vicks.com/nyquil-cold-flu.php
Feb 15, 2008, 12:38 pm
#12
Join Date: Mar 2003
Location: Los Angeles, CA
Programs: UA 1K 1MMer & LT UC (when flying UA); Hyatt Credit Cardist; HHonors Diamond; Marriott Gold via UA 1K
Posts: 6,956
Gee, they might need to shorten the plastic cups by an inch or two to offset the higher cost of the better-quality plastic!!!
Feb 15, 2008, 1:09 pm
#13
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2003
Posts: 12,242
The only good thing to come out of this, and in the way they are doing it, it isn't that good of a thing, is they will finally have consistent service between east and west birds.Why did it take them 2+ years for them to make this decision and to get the same service standards between the east & west?
They invested in enough glassware to reoutfit the west birds with the US logo and thought it was worth the expense then. If it was too expensive to put glassware on the east, why didn't they just move the west birds to the plastic cups when they had to replace the HP logoed stuff?
With this latest change, why would anyone want to buy F on US?
Feb 15, 2008, 5:24 pm
#14
Join Date: Jul 2004
Location: (near) Cambridge, MA
Programs: US GP (used to be *G, now,what)
Posts: 1,777
Maybe they'll go to plastic cups with advertising on them!
Feb 17, 2008, 10:44 am
#15
Join Date: Oct 2003
Programs: BA GGL, AA EXP and former CK, DL Plat, UA Gold MM
Posts: 493
wr_schwab,
Thank you, thank you, thank you. I was able to get my curiosity of the F product on US answered immediately in your post. Having not flown US in a while as I am usually paying full fare F/A fares, I could not find a reason to repeat the disappointing F experience from the past. Now, it would seem the domestic F soft product resembles a trip to 7-11 or a plastic leftovers from a prison picnic.
Thank you again as you saved me from wasting $1K+ on LAXTPALAX routing on US.
Thank you, thank you, thank you. I was able to get my curiosity of the F product on US answered immediately in your post. Having not flown US in a while as I am usually paying full fare F/A fares, I could not find a reason to repeat the disappointing F experience from the past. Now, it would seem the domestic F soft product resembles a trip to 7-11 or a plastic leftovers from a prison picnic.
Thank you again as you saved me from wasting $1K+ on LAXTPALAX routing on US.