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AA Flagship Service: JFK-LAX in First Class on the 767-200 (w/pics & videos)

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Old Aug 23, 2006, 4:54 pm
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AA Flagship Service: JFK-LAX in First Class on the 767-200 (w/pics & videos)

This flight was part of a much longer itinerary taking me from Richmond, VA to Seattle, WA but I decided since this was the highlight of the itinerary and since the AA Flagship Service is rarely reported on here I'd make this into it's own trip report. The other legs are coming later as part of a more extensive report so keep an eye out for those.

To put this into context, I had just flown down from Boston, MA into JFK on an American Eagle flight earlier in the morning. The story begins on the way into the American Airlines Admirals Club in Terminal 9. Enjoy

Route: New York John F. Kennedy Int. - Los Angeles Int.
Airline: American Airlines
Flight number: AA245
Aircraft: Boeing 767-233/ER
Registration: N319AA
Seat: 03J (First Class)
Distance: 2475 miles
Route: COATE.J36.BAE.DBQ.J144.DSM.LNK.J60.HEC CIVET5
Duration: 5hrs 33mins
Date: Wednesday 5th July


I hopped into the elevator with another family leaving the bustling concourse behind and as we entered I was made aware that the family and I were on different flights. Then it clicked to the Admirals Club staff we weren't all together! I was asked if I wanted to move to AA1 which was leaving at 9am, an hour earlier than my JFK-LAX counterpart and I informed them because of my already long layover at LAX I'd be happy to stick to my original itinerary. This caused a bit of banter between the two about the new Admirals Club at JFK and the Flagship Lounge at LAX...

My first impressions of the Admirals Club here were very positive, the decor was bright and it felt very airy. Certainly a nice place to while away an hour or two so I grabbed a bagel and coffee and found an internet ready PC to pass the time.



American Airlines Admirals Club at JFK's Terminal 9

After about 15mins I took a seat by the window which overlooked the much talked about JFK-NYC helicopter. As I watched the rotors began to spin almost as if it was giving an impromptu performance for me!


http://www.youtube.com/watch?v=V-3fkl0kHDw
US Helicopter Sikorsky SK-61N departing for New York City

It was a good spot to see the AA international departures as well as some of the early morning BA craft leaving Terminal 7 for London.

At about 9.30am I went downstairs, perhaps a little early, for the boarding of the flight. After just a minute or so the first announcement was made for First Class passengers so I went and exchanged pleasantries with the GA before boarding. Much to my surprise, or not, there were two chaps already sitting down, one beside me in 3H and the other in the aisle seat at the front of the business class cabin.

As the boarding continued for some time I settled into my seat which was really rather huge and extremely comfortable. As the other passengers filed back to Business Class and Economy I was brought a glass of pre-flight champagne and menus were handed out.


Pre flight champagne: Domaine Chandon Napa Valley Brut

We were informed the flight was full although First Class still had five of the nine seats empty so Mr 3H moved forward to have a row to himself . This allowed me to spread my junk across two enormous seats

As boarding came to an end a guy from Business Class was brought forward amidst a sea of apologies from a couple of FAs and took the lone seat in the centre. He struck me as rather odd looking chap with a bandanna underneath his Trilby (neither of which were ever removed) and had a collection of toothpicks behind his left ear which he chewed on, rotating between his collection throughout the flight!!


The legroom in seat 3J, and I was stretching my feet out!


The 9 seat First Class cabin on the AA Flagship Service 767-200

More picture of this First Class cabin and seat can be found here


The glorious weather at JFK this morning

Virginia, the flight attendant today in First Class came round with a copy of the manifest, welcomed me as 'Mr Davidson' and sat on the edge of seat 3H beside me and asked which of the various options from the menu I was after and whether I'd like to have a DVD player to use during the flight. The menu is as reads below:

'LUNCH

TO START

Warm mixed nuts

THE SALAD CART

Seasonal mixed greens
offered with a creamy Parmesan Peppercorn Dressing
or Olive Oil Vinaigrette

BREAD BASKET

ENTREES

SOUP DU JOUR
Chicken with Wild Rice
to accompany your entree selection

SEARED SALMON
A seared salmon fillet served cold on a bed of Linguini Noodles and enhanced by Jalapeño and Papaya Relish

ROASTED CHICKEN AND SWISS SANDWICH
Roasted chicken and Swiss Cheese offered on Ciabatta Bread accented by Chipotle Ranch spread, served with fresh seasonal Greens and a Dressing of your choice.

DINE UPON REQUEST

In an effort to accommodate your individual preferences, American Airlines is pleased to offer any o the entrees listed below for your Dine Upon Request selection, presented all at once at any time you wish during the flight.

Seared Salmon
Roasted Chicken and Swiss Cheese Sandwich
Soup du Jour

THE DESSERT CART

Breyers Homemade Vanilla Ice Cream with a choice of Hot Fudge, Butterscotch or seasonal fruit toppings and fresh Whipped Cream

or

FRUIT AND CHEESE

A selection of seasonal Fruit and fine cheese'


The accompanying wine list was as follows:

'SPARKLING WINE

Domaine Chandon Napa Valley Brut

WHITE WINES

Buena Vista Carneros Reserve Chardonnay

Clos du Bois Sonoma County Pinot Grigio

RED WINES

Lambert Bridge Sonoma County Merlot

Geyser Peak Sonoma County Shiraz

DESSERT WINE

Graham's Six Grapes Port NV

BEVERAGES

Spirits
SKYY Vodka, Tanqueray Gin, Bacardi Rum, Glenlivet Single Malt Scotch, Maker's Mark Bourbon, Crown Royal Canadian Whisky, Dewar's White Label Scotch Whisky, Jack Daniel's Tennessee Whisky

Beers
Heineken, Amstel Light and select U.S. Beers

Brandy and Liqueurs
Di Saronno Amaretto, Baileys Irish Cream, Kahlua, Courvoisier V.S.O.P. Fine Champagne Cognac

Other Beverages
Carbonated Beverages, American Airlines Premium Blend Regular and Decaffeinated Coffee, Tea, Fruit Juices, Milk'


We pushed back really rather late, considering this was a 10am departure we weren't on the move until closer to 10.30am and it was only about to get worse!

We taxied round the back of JFK and beside runway 31L and I noticed a BA747 moving rather quickly. At 10.30am it was a bit early for an inbound from LHR and then I saw the nose come off the ground and it took off! I thought this was odd as I had seen this aircraft pushback almost 2hrs before! As we turned parallel to runway 4L it became apparent why....the line of aircraft was like nothing I'd seen before. Tails as far as the eye could see! We got in the queue behind a JetBlue EMB170 and a North American 767, an airline I'd never heard of but I could see five of their aircraft at the same time so maybe I should have...


The 27 strong line in wait for takeoff at JFK

The captain announced for the benefit of those on the port side why the other half of the aircraft were all of a sudden itching to hit the lavatories and it was decided to allow people to go to the bathroom one at a time although the seatbelt sign was left on. I reclined my seat some distance and pulled the blanket over me as I watched planes in the distance depart. One by one we crawled nearer the threshold of 31L and by the time we took off at 11.30am I had been onboard for 2hrs! Just another five and a bit to go!

http://www.youtube.com/watch?v=7OlsVrNgll8
Video of the takeoff of AA245 JFK-LAX. Note the condensation patterns forming in the engine during the takeoff roll

We climbed out through the grim cloud layer and up to an altitude of 38,000ft. Above the weather it could not have been more different, a clear blue sky. Warm nuts were brought round and a glass of Pinot Grigio made it's way to my seat. Virginia then came around with the DVD players which I began to set up. The package included Bose QC2 headphones (although I used my own) a Panasonic DVD player and all the relevant cords to hook it up to the inflight power system plus a DVD booklet with a couple of dozen options {thumbsup}


Inflight Theater, glass of Pinot Grigio and the staple of American carriers First Class cabins....the hot nuts

A second glass of Pinot Grigio was offered as was another top up of hot nuts which I accepted on both counts. I flicked through the DVD library which included the following options:

Aeon Flux, Tim Burton's Corpse Bride, Firewall, Kiss Kiss,Bang Bang, Million Dollar Baby, Syriana, The Three Burials of Melquiades Estrada, Blow, Donnie Brasco, Forrest Gump, A Funny Thing Happened On The Way To The Forum, Gangs of New York, The Godfather III, The Great Train Robbery, Harry Potter 2, Independence Day, Legends of the Fall, Memento, Miss Congeniality, Best of Frasier, Jimi Hendrix:Woodstock , Rick Steve's Europe:Ireland, Movie Edition:Scene It? - The DVD Game , The Tavistock Official Film


The Inflight Theater with DVD library on the left hand side

After some flipping back and forth I eventually chose Donnie Brasco, a film I had been interested in seeing for some time but just not got round to it. The main screen movie had been announced earlier as 'Take The Lead' so I was quite glad to have the DVD player option!

Hot towels were brought round at this stage in preparation for the beginning of the meal service.


Soup de Jour - Chicken with Wild Rice

The courses were served on a rolling basis, as soon as one was served the next was brought out. Next round was the salad cart and it pulled up next to my seat. I got to choose from peppers, mushrooms, zucchini and tomatoes.


The Salad Cart comes to town....mushrooms, peppers and balsamic vinaigrette

Once the salad was gone it was time for the Roasted Chicken and Swiss sandwich, in my mind a slightly odd choice for a Flagship Service First Class with a pretty hefty premium over the 2 class services but frankly I had little option. It wasn't that it tasted bad, it's just this isn't the right cabin on the aircraft for this kind of entree. I do understand that until just a few months ago that the Flagship Service warranted something more along the lines of my thinking but alas fell victim to the never ending string of cost cutting measures.


Roasted Chicken and Swiss Cheese offered on Ciabatta Bread accented by Chipotle Ranch spread


The view from 3J

The captain had informed us before takeoff at JFK that our route was to take us towards Pittsburgh, PA and in pretty much a straight line from there down to Four Points National Monument over the Grand Canyon and south of Las Vegas to Los Angeles. Being used to predominantly flying transatlantic I had my eye out the window at various points once the skies cleared up, almost continuously trying to work out whereabouts we were.


Over Muskegon, MI

Despite the interesting view which took us over Milwaukee at one point (well I think!) the FAs made a number of announcements for those passengers to shut their blinds if they weren't looking out of the window so those watching the movie can enjoy it 'sans glare'. Having four windows to myself when reclined I felt a little selfish not closing at least one so closed the most forward and peeked out of the others every now and then to make sure the other three didn't fall victim to such pedantry.

I took a few minutes to give my stomach a break and then the dessert trolley was wheeled in my direction for the finale, the made to order sundae.


Breyers Homemade Vanilla Ice Cream with Hot Fudge and fresh Whipped Cream

Virginia was doing an excellent job at keeping everyone stocked up on both drinks and food and with a smile too. After the remains of my dessert were removed she came round with a top up for my Pinot Grigio and a bottle of water. She struck up conversation asking where I was from and going, she seemed surprised to see a Brit living in Richmond, VA and heading to Seattle was on a JFK-LAX flight. We chatted for a few minutes and told her I was recently married and she offered congratulations and mentioned that she was approaching her 35th anniversary. She certainly felt more genuine and honest than chats with other FAs I have come across. :smile:

Some time later Donnie Brasco came to an end, a pretty good movie, and for once onboard an aircraft I hadn't fallen asleep and missed the conclusion! By this stage we were over the flyover states. Perfectly straight roads running parallel to each other and irrigation circles were punctuated by the odd piece of slightly hilly terrain. While some find it very boring I find it amazing how uniform it appears and for several hundred miles!

I fetched out my mp3 player and listened to an old favorite album from Yello, I blame my Dad for my taste in music! I felt quite at home with my seat reclined to an lazy angle, the blanket pulled over me, listening to music with the odd peek out the window as the scenery began to change as we approached the Rockies.


An yes...the bear enjoyed the seat too

'Take The Lead' ended on the main screen and it was seen appropriate to follow it up with some positively ancient episodes of 'Taxi' starring Judd Hirsch as well as some of the pretty dreadful looking 'How I Met Your Mother'. Even without sound the latter seemed dire so I kept my eyes trained out of the window.


Looks like the Grand Canyon to me...

I kept my eyes open for various landmarks and just as I was wondering if we'd see Las Vegas lo and behold right on cue Lake Mead, the Hoover Dam and the aforementioned city appear just a few miles behind. This seemed to be the indicator to the crew that it was time for the last offered drinks round and I kept the tradition of the last few hours of accepting water at every opportunity which on this flight was about every fifteen to twenty minutes.

As we came over San Bernardino and into the Los Angeles basin I began to clear all my accouterments away and my DVD player was packed up and handed back. I did experience some problems with stowing my footrest although Virginia came over and with a smile insisted it was 'operator malfunction'. Indeed within just a few seconds it was out of the way leaving me rather red faced although it did make me feel better when Mr 3B experienced the same thing


Flying over Ontario, CA on approach to LAX

We landed at LAX on 25L a shade over five and half hours since leaving JFK with a UA Express Regional Jet beside us approaching one of the 24s. The weather was infinitely better than NYC and the SoCal sun beating down was very welcome.

The 767 was pulled up at Gate 42B a short hop from the Admirals Club and Flagship Lounge where I'd spend the next couple of hours before moving to Terminal 3 to catch my Alaska Airlines flight to Seattle. At the entrance to the empty Flagship Lounge I spoke with the guy about the various airlines and customer service, a good old rant for about five minutes or so

I helped myself to a few nibbles and grabbed an ice cold Corona with matching frozen glass {bigthumbsup} A few announcements were made regarding extremely delayed flights going to and coming from DFW. I called my wife who was at this time at Richmond back in Virginia awaiting her flight to DFW and asked her to enquire about being moved to flights via Chicago or St Louis. Her flight out of Richmond had been put back 90mins and I was concerned she'd be marooned at DFW...


American Airlines & Qantas International First Class Lounge at LAX


The view from the Flagship Lounge: American Airlines aircraft of all shapes and sizes...

I supped on my Corona or two and relaxed for the ninety minutes before vacating to Terminal 3.

Verdict: Well to be quite honest I really enjoyed this flight, the lounges at both ends were really good, although a bit more food wouldn't go amiss. The staff across the length of the journey were really rather excellent, especially Virginia, the FA in First Class who really is one of the best I have come across in recent years.

As for the in-flight experience itself, the seat despite the dated appearance is perfect for this length of journey. It provides masses of room in row 3 and is
just what the doctor ordered in terms of width and recline. Of course having 3H free was a real bonus. The DVD Player was very welcome and a great addition to the service and it saves carrying one around in one's carry-on, of course, laptop toting folks need not apply!

My only gripe was with the food which could really do with livening up. At $2300 each way the Flagship Service in the front cabin the food could really do with a little tweaking. The salad cart and sundae are fine but having a sandwich as an entree option doesn't really cut the mustard to be honest

Overall though I got off the flight with a smile on my face and would certainly fly the 767-200 up front again. I know plenty of people claim UA's Premium Service kicks AA Flagship Service out of the park but for me 95% of the AA service was fine :smile:

To see this report in it's original format look here:
http://www.airliners.net/discussions...ad.main/81105/
To see more pictures from this flight check out my Imagestation album here:
http://www.imagestation.com/album/pi...?id=2103626654
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Old Aug 23, 2006, 5:51 pm
  #2  
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While the report is excellent, the content truly dismays me. I thought US p.s. Business was bad because the menu is virtually the same in August, 2006 than it was in January, 2005 as it contained/s chicken, turkey sandwich and pasta. However, those were hot choices and there was shrimp AND salad not just salad. At least the seats look nice.
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Old Aug 23, 2006, 8:33 pm
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Well I think UA is currently winning the First Clas competition with better food and better seat. I don't really remember the wines/champers from my last UA PS FC flight but the AA wine list was dismal. Domaine Chandon and SKYY Vodka are poor choices for a "premium cabin".

I just wish we could take the Qantas flight from LAX-JFK. They know how to do first class!
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Old Aug 23, 2006, 8:51 pm
  #4  
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Originally Posted by CMK10
While the report is excellent, the content truly dismays me. I thought US p.s. Business was bad because the menu is virtually the same in August, 2006 than it was in January, 2005 as it contained/s chicken, turkey sandwich and pasta. However, those were hot choices and there was shrimp AND salad not just salad. At least the seats look nice.
My sentiments exactly.

A premium "First Class" service on a 5+ hour transcontinental flight should offer more than a cold salad or a sandwich for its entree choices.

Thanks for yet another stellar trip report!
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Old Aug 24, 2006, 4:28 am
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Interesting report Fraser and I hope you enjoyed your warm nuts Now that you are Stateside, however, does not mean that you can start calling Domaine Chandon champagne! Shame on you. As to the queues at JFK, the last two times my SO has been there on business his flight has queued at least two hours after push-back for a take-off slot. He is now routing via EWR to avoid this hell-hole!
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Old Aug 24, 2006, 7:56 am
  #6  
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Originally Posted by aristoph
Interesting report Fraser and I hope you enjoyed your warm nuts Now that you are Stateside, however, does not mean that you can start calling Domaine Chandon champagne! Shame on you
Ah, nice to see someone picked up on that! On my return the following week I did ask the FA for a glass of bubbly, FA didn't understand, asked for a glass of fizzy, FA didn't understand....appears unless you ask for champagne you don't get sparkling wine
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Old Aug 24, 2006, 11:51 am
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K. bear lives the good life. Thanks for taking pictures of your bears.

lala and lorenzo bear
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Old Aug 24, 2006, 1:11 pm
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Nice trip report and pictures.

Seriously .. you'll never see such a long taxi queue until you fly out of JFK
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Old Aug 25, 2006, 8:30 am
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If this is F then God help those in J and Y!!!!
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Old Aug 26, 2006, 9:12 pm
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Great photos and the youtube.com videos were good also.
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Old Aug 28, 2006, 8:32 am
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Thanks for the interesting and detailed TR, Fraser. ^
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Old Aug 28, 2006, 12:19 pm
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Fraser you have been in the US too long. Your idea of a good F flight has been seriously compromised.

My 3 class First on AA was a dismal abomination of a flight and made me wish I had have used my AONE NA Trans Con more prudently.

It was not that long ago (2.5 years) that I was in J on a 3 class and was served a second meal (well sort of, cheese and crackers or hot cookies) on LAX-JFK route.

When I think of the F service at the start of my AONE from CAI-LHR, which is equivalent in flight time, I wonder how AA can actually get away with calling it First.
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Old Aug 28, 2006, 1:11 pm
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Originally Posted by Moomba
Fraser you have been in the US too long. Your idea of a good F flight has been seriously compromised.

My 3 class First on AA was a dismal abomination of a flight and made me wish I had have used my AONE NA Trans Con more prudently.

It was not that long ago (2.5 years) that I was in J on a 3 class and was served a second meal (well sort of, cheese and crackers or hot cookies) on LAX-JFK route.

When I think of the F service at the start of my AONE from CAI-LHR, which is equivalent in flight time, I wonder how AA can actually get away with calling it First.
Well maybe I set my expectations low then...had I been expecting a BA F experience I'd have wet myself in extreme anger upon arrival at LAX There is a pretty thin line between a great flight and a really crap one when the catering isn't all that good, but to be honest I had all the space in the world and the staff were great. Hang on you are right, I am sounding all EXP-ish with this talk about F being just about space.........help!

Sure the food was pretty crap and this was brought to my attention by those on the AA forum after I booked the flight. A second meal/snack surely wouldn't go amiss, even if it was like the BA F snack menu where you can order whenever you like. That's have made a nice stop gap before my AS flight...

I'll throw this out there for you folks, besides the food, which we have all admitted is crap what would make a decent F experience on this kind of flight?

Oh, and if you'd chosen row 3 instead of 2A on that SFO-JFK flight you'd have had sooo much more room ^
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Old Aug 28, 2006, 1:24 pm
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It seems you did experience a good crew on your flight which is to AA's credit. However the crew on my flight were jobsworths and really didn't show the F spirit that I experienced on my BA flights; or for that matter the crew on my last AA J flight from DFW to LGW who were superb.

Don't even get me started with crew comparisons after some recent CX F flights.

All I can say is the remainder of my RTW has 9 sectors on CX in F and I am a tad excited about this fact.
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Old Aug 28, 2006, 3:30 pm
  #15  
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Originally Posted by BahrainLad
If this is F then God help those in J and Y!!!!
My thoughts exactly!
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