New SAS website live
Aug 12, 2016, 8:08 am
#1
Original Poster
Join Date: Sep 2012
Location: AGH
Posts: 5,979
New SAS website live
https://beta.flysas.com/en/#/booking
Still the beta version. Looks cheap... and
a) Still doesn't allow multi-city tickets
b) Doesn't show EuroBonus Points earned
c) And not even the booked fare class anymore.
d) the route listing is confusing and takes much more space on the screen. I really loved the old SK flight listings. They were compact enough to see all options for the out and inbound trip.
So: Nothing is better from a UX point of view or adding enhanced functionality while it was probably quite expensive to do the cosmetic changes which actually work against the customer's UX. Well done!
In short... another cr**py enhancement. I wonder what the IT product/project managers at SAS actually do for defining the requirements on the website or mobile app. Those guys won't survive in the wilderness of the real world for a single product cycle if that's what they launch...
Still the beta version. Looks cheap... and
a) Still doesn't allow multi-city tickets
b) Doesn't show EuroBonus Points earned
c) And not even the booked fare class anymore.
d) the route listing is confusing and takes much more space on the screen. I really loved the old SK flight listings. They were compact enough to see all options for the out and inbound trip.
So: Nothing is better from a UX point of view or adding enhanced functionality while it was probably quite expensive to do the cosmetic changes which actually work against the customer's UX. Well done!
In short... another cr**py enhancement. I wonder what the IT product/project managers at SAS actually do for defining the requirements on the website or mobile app. Those guys won't survive in the wilderness of the real world for a single product cycle if that's what they launch...
Aug 13, 2016, 5:07 am
#3
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
In short... another cr**py enhancement. I wonder what the IT product/project managers at SAS actually do for defining the requirements on the website or mobile app. Those guys won't survive in the wilderness of the real world for a single product cycle if that's what they launch...
It looks like someone's kid had a homework exercise.
Aug 26, 2016, 1:45 am
#5
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I have found an issue that I think has to do with the new site implementation.
Going into 'My bookings' I can pick up my plus reservation but it says "Cannot be changed here, you need to go to the Swedish website". (This is a POS thing, I guess, and has always been like this).
The thing is, I am at the swedish site, but the new site seems to be linked to the generic world site. There is no way I can make it to the correct site and thus I cannot change my booking.
Anyone with similar experience?
Going into 'My bookings' I can pick up my plus reservation but it says "Cannot be changed here, you need to go to the Swedish website". (This is a POS thing, I guess, and has always been like this).
The thing is, I am at the swedish site, but the new site seems to be linked to the generic world site. There is no way I can make it to the correct site and thus I cannot change my booking.
Anyone with similar experience?
Aug 26, 2016, 3:03 am
#6
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
The previous website has a 10+ year old bug where changing the language tells you the language selection will be saved but doesn't actually work. So every time you return the page is displayed in some silly Scandinavian language. They've gotten a lot of complaints about that, also from major corporate accounts so I'm guessing they are finally trying to solve that in the new website. Given SK's record with any kind of development or systems, this will at least be broken for various iterations and releases.
Aug 26, 2016, 4:17 am
#7
Join Date: Sep 2010
Location: CPH
Programs: SK-EBD
Posts: 1,273
I have found an issue that I think has to do with the new site implementation.
Going into 'My bookings' I can pick up my plus reservation but it says "Cannot be changed here, you need to go to the Swedish website". (This is a POS thing, I guess, and has always been like this).
The thing is, I am at the swedish site, but the new site seems to be linked to the generic world site. There is no way I can make it to the correct site and thus I cannot change my booking.
Anyone with similar experience?
Going into 'My bookings' I can pick up my plus reservation but it says "Cannot be changed here, you need to go to the Swedish website". (This is a POS thing, I guess, and has always been like this).
The thing is, I am at the swedish site, but the new site seems to be linked to the generic world site. There is no way I can make it to the correct site and thus I cannot change my booking.
Anyone with similar experience?
Nov 30, 2016, 9:08 am
#10
Join Date: Feb 2004
Posts: 1,935
It has improved in functionality and stability through-out the day.
Although I am still strugling with the new navigation. There are some improved elements - like clearer overview of connections in the booking process - without diving each leg - and not least showing bookings that has not been made on sas.dk
It will come around
Although I am still strugling with the new navigation. There are some improved elements - like clearer overview of connections in the booking process - without diving each leg - and not least showing bookings that has not been made on sas.dk
It will come around
Dec 1, 2016, 12:38 pm
#12
Join Date: Aug 2006
Location: CPH
Programs: SK Diamond (*G), HH Gold
Posts: 580
Why does everything has to be font size +50? Reading glasses have been invented. Where is the booking class? Where are the fare information details? I am trying to book CPH-SLC but I only get connection via SFO. What happened to my usual connection via ORD?
This is not good. The old page was not great but at least I could fine the information that I needed...
This is not good. The old page was not great but at least I could fine the information that I needed...
Dec 1, 2016, 12:44 pm
#13
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,960
If you go to the bottom you can find it under "Flyv med os". Alternatively enter your city pair and when you chose the date select there "lavpriskalender".
Dec 8, 2016, 5:42 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,166
I tried the new site for the first time today.
The Eurobonus section on the .dk site has some language confusion. My status is 'Gull' my points have 'Udløbsdato', and I have a number of 'Qualifying points'. That makes three languages in a very small section of the page. But I guess airlines should be international....
The Eurobonus section on the .dk site has some language confusion. My status is 'Gull' my points have 'Udløbsdato', and I have a number of 'Qualifying points'. That makes three languages in a very small section of the page. But I guess airlines should be international....