Sinurgy

Does anyone happen to have a link to SAS Chat? I can't find it anywhere and when I did a search here the best I found was to use the search on SAS's website and do a search for "chat". Well problem with that is I'm not seeing any search feature either. I've been up way too long so perhaps I'm missing something obvious but any help would be appreciated!

FlyingMoose

Click the "Need help?" button on the SAS website, navigate to the contact and chat question and click the link.

Sinurgy

I tried that but when I click on "Need help?" I get a login prompt. Not your normal website type either, like an actual pop-up dialog asking for credentials.

Jainzar

It seems like this is currently broken (because of new website coming?).

Nevertheless just click the search/find magnifier, enter "chat" and the first result is "May i use the chat function". Click it and then a text appears sazing "If you want personal service through chat, click here".

Sinurgy

Ok I figured out what was happening, I wasn't seeing the search magnifier icon because it was being blocked by my browser.

oliver2002

They have now deeply hidden it, but its still available:

http://sas.voiceprovider.se/

studentCPH

At least on the Danish site it's still accessible through "Brug for hjælp" (Need help) and either by searching chat, or clicking contact us and at the bottom. Although a direct link might be easier :-)

fassy

Just tried to use the chat but the queue is messed up as well...

Alla Traveler Consultants är nu upptagna ..
Du är nummer 12 i kö.
...
Du är nummer 6 i kö.
...
Du är nummer 13 i kö. - huh?
...
Du är nummer 3 i kö. - hmkay, must gave been a glitch
...
Du är nummer 11 i kö. - ...?
...
Du är nummer 10 i kö. - oh, progress... just needed 15 minute to get from 11 to 10
...
Du är nummer 7 i kö. - yay!
...
Du är nummer 9 i kö. - erm, no?
...
stuck at 9 for about 15 minutes now.

What a crap system. I bet they monitor if the chat window is the focussed window (which of course it is not since I have better things do to while waiting) and will push you back down the queue if the window doesn't have the focus.

By the way, I'm also waiting on about half a dozen flights between HAM and CPH, GOT, ARN since two weeks now while Flygbussarna tickets and AMEX points credited almost instantly.

Edit://
Just had a call and tried to keep the chat window in focus which seemed to work:

Alla Traveler Consultants är nu upptagna ..
Du är nummer 24 i kö.
...
Du är nummer 23 i kö.
...
Du är nummer 22 i kö.
...
Du är nummer 21 i kö.
...
Du är nummer 20 i kö.
...
Du är nummer 19 i kö.
...
Du är nummer 18 i kö.
...
Du är nummer 17 i kö.
...
Du är nummer 10 i kö.
...
Du är nummer 3 i kö.
...
Du är nummer 1 i kö.
...
Du är nummer 17 i kö.
...
Du är nummer 18 i kö. - //RAGEQUIT

Since you have to enter your EB number the system should be able to prioritize or at the very least do not push me back down the queue.

Jainzar

The chat system is quite frustrating from time to time. I was constantly number 2 in the queue for over half an hour. Seriously?

oliver2002

Used chat again this week, getting from position 6 to the front of the line took about 30 mins. 'Louise A' knew what to do and quickly added our FFP numbers to a reservation I had made with an OTA. Looking at the booking it seems she is has supervisor rights and sits in OSL or CPH, so the chat thing does go to a proper SAS office and not some external service provider.

radu

I have been trying several pathways to access the chat function (contact us/need help/direct link provided here earlier), but it seems to have disappeared completely. Does anyone know if SAS has given up on it?

AlicorporateUK

Possibly. I was also looking for it (EBD not displaying on booking for some odd reason) the other day but gave up and called instead. The Search/Chat function doesn't work either, I tried typing something in the relevant field but hitting Ask won't do anything, it's just a 'dead' button. That's SAS after all...

G

Silferlood

I found one way to do it on the Swedish page, in English

AlicorporateUK

Thanks ^

G

oliver2002

On sas.se the link to chat still exists: https://www.sas.se/help-and-contact/faq/ click on 'Kontakt'

but: