SK 909
Sep 3, 2014, 9:24 pm
#1
Original Poster
Join Date: Jul 2009
Location: Dallas, TX
Programs: AA Platinum Pro, United Gold, Marriott Platinum Premier, Hyatt Globalist, National EE
Posts: 155
SK 909
Hey everyone, my parents were on this flight CPH-EWR and it was cancelled due to mechanical issues. From what I gather now, SAS put them up in a hotel and gave them a cab voucher to get back to the airport. My question to you all is there any additional compensation? I know domestically airlines give compensation if they don't get you to your destination in 3 hours but I'm not familiar with international COC. To be honest, my parents are happy with SAS's handling of the situation. But they were due in EWR this afternoon and now will not get home until 6pm tomorrow. Any insight?
Sep 3, 2014, 11:10 pm
#2
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,406
On top of what was already done, SAS has to reroute them on the earliest opportunity to their final destination and unless the cancellation was due to extraordinary circumstances they are eligible for €600 cash compensation.
en.wikipedia.org/wiki/Regulation_261/2004
en.wikipedia.org/wiki/Regulation_261/2004
Sep 4, 2014, 4:13 pm
#5
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
SK has previously declined to compensate for mechanical cancellations. I had the same with LO. I think classification of mechanical problem is somewhat floating in European practice in this respect.
Sep 7, 2014, 5:12 am
#6
Join Date: Jan 2014
Programs: EBD, BAEC GGL/CCR, Alitalia AlataPlus, Club Carlson Gold, SPG Plat100, HHD
Posts: 654
SK are pretty good with paying up for the compensation compared to other airlines. Just makes sure you know your rights and point that out in the compensation claim to the.