Requesting compensation / EU261
Jun 3, 2014, 6:39 am
#1
Original Poster
Join Date: Jan 2013
Location: Houston
Programs: UA - 1K, Marriott - Gold, Hilton - Gold, Global Entry,
Posts: 633
Requesting compensation / EU261
I had bad flight this past weekend with a 5+hr delay due to mechanical issues resulting in a missed connection, unplanned overnight stay in Oslo and 15hr late arrival into London.
According to this document, I believe that I'm eligible for 400 EUR/ticket since I was on an intra-EU flight with total flight distances of about 4000km.
It states that if I determine I am eligible for compensation I should contact airport staff. How do I go about making a request or claim for compensation?
http://www.flysas.com/upload/Global/...1709-000_8.pdf
According to this document, I believe that I'm eligible for 400 EUR/ticket since I was on an intra-EU flight with total flight distances of about 4000km.
It states that if I determine I am eligible for compensation I should contact airport staff. How do I go about making a request or claim for compensation?
http://www.flysas.com/upload/Global/...1709-000_8.pdf
Jun 3, 2014, 8:03 am
#2
Join Date: Sep 2012
Location: AGH
Posts: 5,976
Just write a mail to the SAS customer service ([email protected]) or use the contact form on the website.
But how did you manage to get a 4.000km flight patched together in the EU? What was your itinerary
But how did you manage to get a 4.000km flight patched together in the EU? What was your itinerary
Jun 3, 2014, 8:25 am
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Just write a mail to the SAS customer service ([email protected]) or use the contact form on the website.
But how did you manage to get a 4.000km flight patched together in the EU? What was your itinerary
But how did you manage to get a 4.000km flight patched together in the EU? What was your itinerary
Jun 3, 2014, 9:35 am
#4
Join Date: Jan 2009
Location: Copenhagen, Denmark
Programs: SK Eurobonus Diamond (Lifetime Star Gold), Marriott Titanium (Lifetime Platinum)
Posts: 467
http://en.wikipedia.org/wiki/Martinique
Svantevit
Jun 3, 2014, 10:15 am
#5
Original Poster
Join Date: Jan 2013
Location: Houston
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Posts: 633
I'm counting both scheduled segments to get to 4000km. Might be more if you count the extra stop in Munich due to crew time out...
JTR (Santorini) - OSL - LHR
JTR (Santorini) - OSL - LHR
Jun 3, 2014, 11:24 am
#6
Join Date: Jan 2009
Location: Copenhagen, Denmark
Programs: SK Eurobonus Diamond (Lifetime Star Gold), Marriott Titanium (Lifetime Platinum)
Posts: 467
And in my limited knowledge (and according to Wikipedia) it´s the great circle distance between origin and destination - and not the flown distance between all stops - that counts:
"Flight types are as follows:
1.A flight of less than 1500 km in distance
2.A flight within the EU of greater than 1500 km in distance, or any other flight of greater than 1500 km but less than 3500 km in distance
3.A flight not within EU of greater than 3500 km in distance
with the great circle method being used to determine distance."
Link: http://en.wikipedia.org/wiki/Regulation_261/2004.
So this distance would be a type 2 flight and therefore 400 EUR.
(but I might be wrong here).
Svantevit
Jun 4, 2014, 2:37 am
#7
Join Date: Feb 2003
Location: CPH, Denmark
Programs: EBD
Posts: 443
Jun 4, 2014, 2:04 pm
#8
Original Poster
Join Date: Jan 2013
Location: Houston
Programs: UA - 1K, Marriott - Gold, Hilton - Gold, Global Entry,
Posts: 633
JTR - LHR is 1646 miles equal to 2649 km according to Great Circle Mapper.
And in my limited knowledge (and according to Wikipedia) it´s the great circle distance between origin and destination - and not the flown distance between all stops - that counts:
"Flight types are as follows:
1.A flight of less than 1500 km in distance
2.A flight within the EU of greater than 1500 km in distance, or any other flight of greater than 1500 km but less than 3500 km in distance
3.A flight not within EU of greater than 3500 km in distance
with the great circle method being used to determine distance."
Link: http://en.wikipedia.org/wiki/Regulation_261/2004.
So this distance would be a type 2 flight and therefore 400 EUR.
(but I might be wrong here).
Svantevit
And in my limited knowledge (and according to Wikipedia) it´s the great circle distance between origin and destination - and not the flown distance between all stops - that counts:
"Flight types are as follows:
1.A flight of less than 1500 km in distance
2.A flight within the EU of greater than 1500 km in distance, or any other flight of greater than 1500 km but less than 3500 km in distance
3.A flight not within EU of greater than 3500 km in distance
with the great circle method being used to determine distance."
Link: http://en.wikipedia.org/wiki/Regulation_261/2004.
So this distance would be a type 2 flight and therefore 400 EUR.
(but I might be wrong here).
Svantevit
Does a lap infant ticket qualify compensation?
Oct 8, 2015, 7:42 am
#9
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
I must say that I'm quite impressed with my recent EU261 claim handling by SAS.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
Oct 8, 2015, 8:09 am
#10
Join Date: Jul 2015
Location: United Kingdom
Programs: A3 *G; Honors Gold; Marriott Bonvoy Gold Elite; IHG Diamond;
Posts: 136
I must say that I'm quite impressed with my recent EU261 claim handling by SAS.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
Oct 12, 2015, 6:07 am
#11
Join Date: Oct 2015
Location: WAW
Programs: KLM Flying Blue: Platinum, SAS Eurobonus: Gold, Accor: Platinum, Marriott: Platinum
Posts: 16
I must say that I'm quite impressed with my recent EU261 claim handling by SAS.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
Flight was cancelled and rebooked to later flight with total delay of 3,5 hours. Made a claim through their website with bank details and everything, took 3 weeks for them to response that they are very sorry and have wired 250 euros to my bank account - today 3 days later money is in my account.
BTW. they don't anymore give vouchers for double value, only for the same value as EU261 compensation so better to take money. Agent said that they only give out vouchers with greater value on cases where they ask volunteers to take a later flight at the airport for example.
So they still do offer greater value not only if you volunteer not to fly.
Oct 12, 2015, 12:51 pm
#12
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Might be agent-specific then or the fact that you are SK Diamond..