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Old Nov 4, 03, 9:18 am   #1
 
Join Date: Jun 2001
Location: Brunswick, GA, USA
Programs: DL Skymiles, A Advantage, HHonors, Marriott Rewards
Posts: 143
MyPoints Not Crediting Points

It seems that MyPoints.com is failing to live up to its end of the bargain! Not only have I not received earned points, but even their promises to credit the points to me have proven to be empty promises! I have a good mind to notify each of their vendors of this problem. I believe MyPoints is guilty of false advertising.
mommaroo is offline   Reply With Quote
Old Nov 4, 03, 10:13 am   #2
 
Join Date: Feb 1999
Location: T82
Programs: AA Gold, HH Gold
Posts: 2,579
I've been having trouble, too, lately. All I can say is plague them with emails and in another thread somewhere, there was a phone number listed to call them.

It took 4 emails to get the points from a Reflect.com purchase. They kept sending me a canned response saying, please wait 15 days. Finally, 30 days afterward, the points were credited.

I even send them emails when they don't give me 5 points for reading an email.
Nanook is offline   Reply With Quote
Old Nov 4, 03, 4:12 pm   #3
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I estimate that over half of my points to be received for things other that purchase or clicking on emails require follow up to actually get the points. But it's easy. I keep the due date on my calendar. I have a canned complaint email that I just copy and paste, plus I copy and paste the original offer and any receipt. My policy is to always request that my third complaint on the same issue be referred to a supervisor. That always gets me a nicer apology and the points.

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pgary is offline   Reply With Quote
Old Nov 5, 03, 9:26 am   #4
 
Join Date: Feb 1999
Location: T82
Programs: AA Gold, HH Gold
Posts: 2,579
Originally posted by pgary:
Quote:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I have a canned complaint email that I just copy and paste</font>
Good idea.
Nanook is offline   Reply With Quote
Old Nov 6, 03, 11:30 am   #5
 
Join Date: Jun 2001
Location: Brunswick, GA, USA
Programs: DL Skymiles, A Advantage, HHonors, Marriott Rewards
Posts: 143
I must have sent 5 or 6 e-mails to MyPoints yesterday requesting those elusive 750 points! I finally called the toll free number and was told that the points would be posted, but to give it 5 days. This morning I received another answer to all my e-mails. I am posting these here so everyone has a clear picture of what I've been going thru:

Thank you for contacting MyPoints Member Care.

Please accept my sincere apologies for any concern the delay in getting
the points we recently promised may be causing. We would be grateful if
you could wait just a little longer, until November 11, 2003.

If your points have not appeared in your account by this date please
let us know and we will promptly take appropriate action.

Have a good weekend.

Best regards,

Peter
MyPoints Member Care


Tell us how we're doing!
Rate your MyPoints Member Care Experience by clicking below.
http://62.253.229.20/customersurvey.html

Please email all inquiries to membercare@mypoints.com

Original Message Follows:
------------------------

----- Original Message -----
From:
To: "MyPoints Member Care" &lt;membercare@mypoints.com&gt;
Sent: Tuesday, November 04, 2003 10:08 AM
Subject: Re: Re: Tracking # 2561840-Still No Points!!
(KMM8495581V45671L0KM)


&gt; I just checked my account. The 750 points have still not posted!
&gt;
&gt; ----- Original Message -----
&gt; From: "MyPoints Member Care" &lt;membercare@mypoints.com&gt;
&gt; To:
&gt; Sent: Tuesday, October 28, 2003 8:33 AM
&gt; Subject: Re: Re: Tracking # 2561840-Still No Points!!
(KMM8495581V45671L0KM)
&gt;
&gt;

&gt; &gt;
&gt; &gt; Thank you for contacting MyPoints Member Care.
&gt; &gt;
&gt; &gt; We have completed crediting your account with the correct number of
&gt; &gt; Points. Please allow 5 full business days to view the correction to
your
&gt; &gt; account. We are sorry for the inconvenience but thank you for your
&gt; &gt; understanding.
&gt; &gt;
&gt; &gt; Should you have any questions or concerns, please do not hesitate in
&gt; &gt; contacting us at membercare@mypoints.com .
&gt; &gt;
&gt; &gt; Thank you for your support of the MyPoints program.
&gt; &gt;
&gt; &gt; Have a nice day.
&gt; &gt;
&gt; &gt; Best regards,
&gt; &gt;
&gt; &gt; Paul H
&gt; &gt; MyPoints Member Care
&gt; &gt;
&gt; &gt;
&gt; &gt; Tell us how we're doing!
&gt; &gt; Rate your MyPoints Member Care Experience by clicking below.
&gt; &gt; http://62.253.229.20/customersurvey.html
&gt; &gt;
&gt; &gt; Please email all inquiries to membercare@mypoints.com
&gt; &gt;
&gt; &gt; Original Message Follows:
&gt; &gt; ------------------------
&gt; &gt; STILL WAITING!
&gt; &gt; ----- Original Message -----
&gt; &gt; From:
&gt; &gt; To: MyPoints Member Care
&gt; &gt; Sent: Saturday, October 25, 2003 8:29 PM
&gt; &gt; Subject: Tracking # 2561840-Still No Points!!
&gt; &gt;
&gt; &gt; Thank you for contacting MyPoints Member Care.
&gt; &gt; The information you provided indicates your order was placed on
&gt; &gt; 09/18/2003.
&gt; &gt; Please note that Points earned at participating sites are credited
to
&gt; &gt; your account as soon as we receive confirmation of the transaction
&gt; &gt; from
&gt; &gt; the vendor. This means that Points for making a purchase or
&gt; &gt; registering
&gt; &gt; for an online service, may take up to 20 business days to post to
your
&gt; &gt; account balance. Points then become available to spend 30 days
later.
&gt; &gt; If you have waited through the specified time period and still
have
&gt; &gt; not
&gt; &gt; received your Points, please contact us again at
&gt; &gt; membercare@mypoints.com
&gt; &gt; so that we may investigate the matter for you.
&gt; &gt; Thank you for your patience and valued membership.
&gt; &gt; Have a great day.
&gt; &gt; Best regards,
&gt; &gt; Tyrone C
&gt; &gt; MyPoints Member Care
&gt; &gt; Tell us how we're doing!
&gt; &gt; Rate your MyPoints Member Care Experience by clicking below.
&gt; &gt; http://62.253.229.20/customersurvey.html
&gt; &gt; Please email all inquiries to membercare@mypoints.com
&gt; &gt; Original Message Follows:
&gt; &gt; ------------------------
&gt; &gt; As you requested, here is the copy of the confirmation e-mail,
sent to
&gt; &gt; me
&gt; &gt; Sept. 18th. You owe me 750 points--kindly credit my account. Thank
&gt; &gt; you.
&gt; &gt; Dear Subscriber,
&gt; &gt; Thank you for subscribing to The South Beach Diet Online -- a
fully
&gt; &gt; interactive dieting experience based on Dr. Arthur Agatston's
&gt; &gt; best-selling, clinically tested diet.Please take a moment to
confirm
&gt; &gt; your
&gt; &gt; account information below.
&gt; &gt; Your user information is:
&gt; &gt; E-mail address:
&gt; &gt; Password: xxxx
&gt; &gt; Begin now by visiting http://www.southbeachdiet.com/login.asp
&gt; &gt; We invite you to log in, take a look around and strike up a
&gt; &gt; conversation
&gt; &gt; in our message boards before you begin your journey to a healthier
&gt; &gt; you.
&gt; &gt; Your credit card has been billed $29.95 by our online publishing
&gt; &gt; partner,
&gt; &gt; Agora Media. If anytime during the first seven days you are not
fully
&gt; &gt; satisfied, your initial fee will be refunded, minus a $5 service
fee.
&gt; &gt; To
&gt; &gt; request a refund, you must notify us by calling 1-888-625-8707,
Monday
&gt; &gt; through Friday, 9 a.m. to 8 p.m. eastern time. If you fail to
notify
&gt; &gt; us
&gt; &gt; within that time frame, the initial charge will remain due.
&gt; &gt; During the last week of your initial subscription, we will send
you a
&gt; &gt; renewal reminder via e-mail. If you do not want to continue your
&gt; &gt; subscription at that time, simply call us at the above number.
Please
&gt; &gt; keep
&gt; &gt; in mind that your subscription will be automatically renewed
unless
&gt; &gt; you
&gt; &gt; contact us prior to expiration. Monthly renewal charges cannot be
&gt; &gt; refunded.
&gt; &gt; We are committed to helping you lose weight and maintain a healthy
&gt; &gt; lifestyle with the South Beach Diet Online.
&gt; &gt; Sincerely,
&gt; &gt; The South Beach Diet Online Team
&gt; &gt; ----- Original Message -----
&gt; &gt; From: "MyPoints Member Care" &lt;membercare@mypoints.com&gt;
&gt; &gt; To:
&gt; &gt; Sent: Tuesday, October 21, 2003 10:01 AM
&gt; &gt; Subject: Re: tracking number 2561840. (KMM8468847V48317L0KM)
&gt; &gt; &gt;
&gt; &gt; &gt;
&gt; &gt; &gt; Thank you for contacting MyPoints Member Care.
&gt; &gt; &gt;
&gt; &gt; &gt; Please note that MyPoints requires a record of your transaction
to
&gt; &gt; &gt; manually credit Points to your account. When you sign up for a
&gt; &gt; service
&gt; &gt; &gt; or make a purchase from a site, an email is sent that confirms
your
&gt; &gt; &gt; registration or transaction.
&gt; &gt; &gt;
&gt; &gt; &gt; Please forward us a copy of the confirmation email or invoice
you
&gt; &gt; &gt; received from the vendor. We ask that you copy and paste the
&gt; &gt; information
&gt; &gt; &gt; as text within your email, as we cannot open attachments. If you
no
&gt; &gt; &gt; longer have proof of the transaction, we encourage you to
contact
&gt; &gt; the
&gt; &gt; &gt; vendor for a duplicate.
&gt; &gt; &gt;
&gt; &gt; &gt; Once we receive the requested information we will address your
&gt; &gt; concern
&gt; &gt; &gt; right away. We apologize for any inconvenience.
&gt; &gt; &gt;
&gt; &gt; &gt; Thank you for your patience and valued membership.
&gt; &gt; &gt;
&gt; &gt; &gt; Have a nice day.
&gt; &gt; &gt;
&gt; &gt; &gt; Best regards,
&gt; &gt; &gt;
&gt; &gt; &gt; Chris G
&gt; &gt; &gt; MyPoints Member Care
&gt; &gt; &gt;
&gt; &gt; &gt;
&gt; &gt; &gt; Tell us how we're doing!
&gt; &gt; &gt; Rate your MyPoints Member Care Experience by clicking below.
&gt; &gt; &gt; http://62.253.229.20/customersurvey.html
&gt; &gt; &gt;
&gt; &gt; &gt; Please email all inquiries to membercare@mypoints.com
&gt; &gt; &gt;
&gt; &gt; &gt; Original Message Follows:
&gt; &gt; &gt; ------------------------
&gt; &gt; &gt; Please be advised that I STILL have not received the 750 bonus
&gt; &gt; points
&gt; &gt; &gt; for signing up with South Beach Diet online.It has been more
than 30
&gt; &gt; &gt; days! Below is excerpt of e-mail I received from South Beach
Diet
&gt; &gt; on
&gt; &gt; &gt; 09/18/2003:
&gt; &gt; &gt; Thank you for subscribing to The South Beach Diet Online -- a
fully
&gt; &gt; &gt; interactive dieting experience based on Dr. Arthur Agatston's
&gt; &gt; &gt; best-selling, clinically tested diet.Please take a moment to
confirm
&gt; &gt; &gt; your
&gt; &gt; &gt; account information below.
&gt; &gt;
&gt; &gt; &gt;
&gt; &gt;
&gt;


mommaroo is offline   Reply With Quote
Old Nov 6, 03, 11:57 pm   #6
 
Join Date: Jun 2001
Location: Concord, Mass., US
Posts: 461
Comment deleted.

[This message has been edited by dave99 (edited 11-07-2003).]
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Old Nov 7, 03, 7:54 am   #7
 
Join Date: Sep 2003
Location: Chicago, IL
Programs: AA Plat, UAL Premier Exec, SPG and HH Gold
Posts: 498
While I definitely know the frustration of having to nag mypoints or goldpoints to receive points, 4 or 5 emails in one day seems pretty excessive. Once they promise that the points will post in 5 days, mine always have. They've now asked you to wait until November 11--I'd wait until the 12th to contact them again. I don't think the delays are always the fault of Mypoints--they have to get confirmation with the company you made the purchase from before they credit the points.

Last edited by CheapSk8; Dec 9, 08 at 8:00 pm.
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Old Nov 7, 03, 11:37 am   #8
 
Join Date: Oct 2002
Location: MSN
Programs: AA Plat thanks to FT; Hilton Silver VIP
Posts: 160
I understand your frustration. I had a pretty good run around with them recently also. Had waited about 25 business days to contact them, then kindly forwarded my order confirmation. Received a pithy reply from them days later that it had to be at least 20 business days later, then explained that business days don't count weekends or holidays. The offer said only 15 business, and it really was 25 business days already passed. Their reply a few days later was that I needed to send them my order confirmation. Which was _still_ connected to the bottom of their email to me! I replied back that it was attached from the beginning, and reforwarded it back alone as well. They replied it would post within 5 days, and they have.

I'd feel better if it wasn't so obvious they don't bother to read more than one sentence down before sending a canned reply. Would have saved them as much time as it did me.
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