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Old Feb 19, 03, 9:00 am   #1
 
Join Date: Apr 2000
Posts: 467
e-Rewards customer service

I have sent few email messages to erewrds CSR and no reply yet. Does anyone know how to contact them or wondering if they are replying to emails. My account is all screwed up.
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Old Feb 19, 03, 5:31 pm   #2
 
Join Date: Oct 2000
Location: Brooklyn, New York
Programs: AA,HP,MP,DL,SPG, MR
Posts: 2,093
You're not alone. I tried to redeem for Hilton and after all the work it kept telling me my pin was invalid. I think I know my Hilton pin pretty well and after three tries I was pretty annoyed. E mailed them and no reply. After four days I e- mailed them again and hope to hear but something is definitely going on with them.
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Old Feb 19, 03, 6:05 pm   #3
 
Join Date: Jan 2003
Location: Sioux Falls, SD
Posts: 2,545
It's seems clear to me that most of these companies (including e-rewards) are in business one day, out of business the next...

So why bother ?

DISCLAIMER: For myself, I make 2 exceptions to the fly-by-night description:

A: mypoints (transferring 1,000 points to HHonors as quickly as possible in case mypoints goes out of business; and

B: opinion place, mainly because it posts the survey points within a week to my AAdvantage account

Otherwise, why mess with companies that do not even reply to your emails ?

Why waste your time on companies that do not even answer the phone (assuming you can even call them in the first place??)

[This message has been edited by jmartin (edited 02-19-2003).]
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Old Feb 19, 03, 11:01 pm   #4
 
Join Date: Nov 2002
Posts: 920
Some of us have used ERewards without a hitch for 3 years. I would never give up on a company who paid me $200 in rewards each year, just because the hadnt responded in 3 days when the whole east coast was bombarded with record levels of snow. I would give them a few more days before crying that the are a waste of time.
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Old Feb 20, 03, 12:19 pm   #5
 
Join Date: Nov 2001
Location: RDU
Programs: AA EXP
Posts: 1,400
I actually tried to contact them via e-mail early last year, and never got a response.
So, I found their ad sales phone # on their website, and the person who answered the phone actually took a message and said he'd pass it along to customer service.
It worked- I got my response a couple days later.
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Old Mar 10, 03, 6:50 am   #6
 
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,539
Erewards is located in Dallas. Their number is 214-782-2800. I just called it, and got a voicemail, but maybe they're not open yet.
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Old Mar 19, 03, 1:41 pm   #7
Moderator: Hertz
 
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,101
Does anyone know e-Reward's direct e-mail? I hate using those online forms.

And the phone number works just fine if you're calling them during business hours. Thanks for posting it, dave_261!


[This message has been edited by Rut Dog (edited 03-19-2003).]
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Old Mar 19, 03, 3:21 pm   #8
 
Join Date: Jan 2002
Location: RST
Programs: DL Diamond; HH Gold
Posts: 4,682
Up to $73.35 today ($1 survey Monday and one today).
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