Gagravarr

Two weeks ago, I stayed in a Radisson. I know they had my Club Carlson number, firstly because they confirmed it at checkin when I handed over my card, and secondly because they gave me a nice room upgrade

I've noticed that Club Carlson seems to be a little slower to post points than Hilton or SPG, so I wasn't too suprised when they didn't show up for a while. However, on Tuesday (10 days after checkout, 7 working days) I submitted a missing stay request. Later that day, I got an email saying I needed to wait for 10 working days.

Today was 10 working days, so I sent off another missing stay request. Under two hours later, I had a friendly email apologising for the fact that the points hadn't posted, and saying that the points had been added to my account (including the amount in the email). I logged into the website, and lo they were there, complete with all the bonuses etc

So, the bad - points slow to post normally, don't always post even if they have your number at checkin, and how long you have to wait for a missing claim

The good - the least painful missing stay claim process I've come across, and the fasted turn-around from submitted claim to points in my account of any of the programs I've tried!

KathinJax

I just had a stay that was 2 nights on awards and one night on points + cash. The points did not post for the points + cash night. I completed the missing stay request and they responded within 24 hours and posted the points.

I like that the website has all of your past reservation, so it was very easy to send them my confirmation number and the details of the stay.

I do have to agree with Gagravarr that this was the easiest missing stay that I have done.

WilcoRoger

7 days after checkout, filled out the form, in 3 hours points (incl promo!) posted with an apology email ^

KittyCat

Well, seconding the OP

Had a stay earlier in July, no-post after 2 weeks: submitted request on Sunday, by Monday evening nice apology e-mail, all points in account (including all correct bonus points).

Main programme is SPG & generally better re postings, but nowhere near CC reaction time if something does go wrong

dc2447

I am finding that points posting seems to be defendant on where you stay with outside of Europe being many times faster

dsquared37

We had a 2 night stay on separate itins and received the points but not the first night credit. Odd.

It's on my list of things to do but I haven't gotten down there yet.

Snacky

Stayed at the Park Inn Copenhagen Airport in May. Points didn't post.
Filed a missing stay claim after 8 or 9 days. Points posted almost immediately after (correct amount incl. promo points, gold extra points and online booking points too), accompanied by a very apologetic email, sent from a nice lady at CC HQ.

Stayed at Park Plaza Bangkok Soi 18 in July. Points posted (correct amount incl. promo points, gold extra points, food purchase points and online booking points too) after just a couple of days. No need too apologize there.

So maybe they're slow to post points on stays in Europe (I guess the hotels have to report the stays/check-out to CC, so maybe there is some general staff tardiness in European properties causing this?).


Snacky

dc2447

Possibly the CRM or some other backend system

NYC2TLV

Amazing! I submitted a request after two stays at the Radisson Blu Abu Dhabi didn't post. Within 24 hours, full points! Amazing customer service!

Ikaz

I have had to request for points only once (Rad blu Beke, Budapest), I sent the claim after at least 2 weeks, got all of the points within 24 hours except the bonus points from the promo, when I finally got round to submitting that claim (over a month later), the bonus points posted the same day.
Both times I got a fast answer from CS and the correct points posted in the end.