"An error occurred..." while trying to modify seats
Oct 17, 2016, 2:27 am
#1
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
"An error occurred..." while trying to modify seats
OW Emerald flying QR economy. I booked a USA-India ticket via OTA. Noticed that the OTA had pre-selected seats for me based on some profile I had with them but forgotten about.
When I go to QR "manage booking" to try modifying the seats, I get "An error occurred while loading the seat-map". I have tried different browsers, deleted caches etc., but this behavior sticks. Anybody know what's going on? (FWIW, the ticket is less than 24 hr old, if that matters.)
The automatic seat-selection isn't bad, I could live with it: it is after all based on my own preferences saved at the OTA. However, I would like to fine tune it---and do it online so that I have a map of available seats to look at and don't have to be on hold with phone operators.
When I go to QR "manage booking" to try modifying the seats, I get "An error occurred while loading the seat-map". I have tried different browsers, deleted caches etc., but this behavior sticks. Anybody know what's going on? (FWIW, the ticket is less than 24 hr old, if that matters.)
The automatic seat-selection isn't bad, I could live with it: it is after all based on my own preferences saved at the OTA. However, I would like to fine tune it---and do it online so that I have a map of available seats to look at and don't have to be on hold with phone operators.
Last edited by aktchi; Oct 17, 2016 at 11:29 am
Oct 17, 2016, 2:48 am
#2
Join Date: Apr 2012
Posts: 3,944
aktchi whilst I have no experience with TAs/OTAs etc and QR I think that you will need to go to the OTA to change seats. Your ticket is still under their control and control will first be given to QR shortly before OLC opens. I have heard that an OTA will give control to QR earlier but it is apparently quite difficult.
Oct 17, 2016, 4:22 am
#3
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Thanks. In this case OTA actually sends me to QR website. All steps go smoothly till I try to change seats. 
BTW, I can choose special meals at QR. So they have at least that much control. The problem may well be, as QR says, with loading the seat map. I tried different browsers but that didn't help.
BTW, I can choose special meals at QR. So they have at least that much control. The problem may well be, as QR says, with loading the seat map. I tried different browsers but that didn't help.
Oct 17, 2016, 11:23 am
#6
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Oct 17, 2016, 12:40 pm
#7
Join Date: Apr 2012
Posts: 3,944
aktchi from the evidence presented in this thread I would suggest that a change of aircraft is being considered. Maybe a change of aircraft type. With the current shortage of aircraft the schedulers at QR have a difficult task with too few available aircraft for too many flights. At the moment there is probably no aircraft allocated to the flight. Thus a change of aircraft type may occur so no seat map can be shown. Not all of these aircraft changes result in an aircraft type change but some do.
Oct 17, 2016, 2:13 pm
#8
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
aktchi from the evidence presented in this thread I would suggest that a change of aircraft is being considered. Maybe a change of aircraft type. With the current shortage of aircraft the schedulers at QR have a difficult task with too few available aircraft for too many flights. At the moment there is probably no aircraft allocated to the flight. Thus a change of aircraft type may occur so no seat map can be shown...
Oct 22, 2016, 9:00 am
#9
Join Date: Dec 2014
Location: PAR
Programs: QR Plat, Accor Plat
Posts: 1,090
Did you try to display the seat map on ExpertFlyer to check if there's any available seat (non occupied and non blocked) ?
Oct 22, 2016, 9:04 pm
#10
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Oct 22, 2016, 9:35 pm
#11
Join Date: Aug 2015
Location: the little red dot
Posts: 259
If you don't want to call them, perhaps you could try emailing them to help you with your seat assignment?
Just peek at ExpertFlyer, take note of an available seat you would prefer, and then send them an email request. At the same time maybe mention that you've been having trouble getting access to the seat map online. If you're lucky, they might be able to solve your access problem too! *cross fingers*
Just peek at ExpertFlyer, take note of an available seat you would prefer, and then send them an email request. At the same time maybe mention that you've been having trouble getting access to the seat map online. If you're lucky, they might be able to solve your access problem too! *cross fingers*
Oct 23, 2016, 2:41 pm
#12
Original Poster
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
flyingdoubles: I am actually quite ok with my seats and no available seats are clearly superior. Being able to change online allows me to follow the changes and select other, presently-occupied, seats as people's plans change and those seats become available.
Having to call operators multiple times for such things takes much of the fun away.
So it is nothing serious. I was just surprised that "change seats" function seemed broken and wanted to share that with more experienced QR hands just in case this was a known issue and, more importantly, there were known work arounds.
Having to call operators multiple times for such things takes much of the fun away.
So it is nothing serious. I was just surprised that "change seats" function seemed broken and wanted to share that with more experienced QR hands just in case this was a known issue and, more importantly, there were known work arounds.
Oct 23, 2016, 4:11 pm
#13
Join Date: Aug 2015
Location: the little red dot
Posts: 259
flyingdoubles: I am actually quite ok with my seats and no available seats are clearly superior. Being able to change online allows me to follow the changes and select other, presently-occupied, seats as people's plans change and those seats become available.
Having to call operators multiple times for such things takes much of the fun away.
So it is nothing serious. I was just surprised that "change seats" function seemed broken and wanted to share that with more experienced QR hands just in case this was a known issue and, more importantly, there were known work arounds.
Having to call operators multiple times for such things takes much of the fun away.
So it is nothing serious. I was just surprised that "change seats" function seemed broken and wanted to share that with more experienced QR hands just in case this was a known issue and, more importantly, there were known work arounds.
I personally haven't had any issue with QR's seat map unless the cabin is sold out. No harm trying an email - it works out to your benefit if they can sort out the reason why you can't access the sat map online.
