papyPiHi

Thanks for the info!

SPML->Special meal service request code( like VGML->veggie meal, LCML ->low calorie meal, etc. )
http://memorize.com/iata-m4-ssr-codes/captainfletcher

LausanneBoy

My bp showed that I was OWS, however the GA's seemed genuinely surprised to learn that, so idk what happened there...

As for seat assignment, I was given an exit row window, but it seems to me that exit rows on QR's A320's don have any more added legroom and window seats on exit rows have the added benefit of being incredibly thin and hard, and non-reclinable!

The FA's did appear to try to make it up for the mishap though, the whole cabin crew came to my seat one by and and each apologised profusely and all asked if there's anything they could do for me just ask...and I did ask, to every single one of them, and they all responded with, "oh that's no problem, please just ask my colleague later". And surprise surprise, no water in the end.

Grogg

Does anyone at QR care about the ground and customer service and how bad it is compared to inflight? If everyone knows this why isn't anyone doing anything about it? Does QR have a customer service director or do they just not care? Every complaint just seems to disappear into a black hole in Doha. They are truly incompetent. Do the industry publications that award ratings etc. take notice of our feedback and those of other forums that list a disturbing body of evidence that QR just don't get customer service?

Guy Betsy

Based on what reason? OP has already flown!

Donegal

It nearly happened to me too (end of 2013 CMB-DOH A320). I was asked at check in if I would want to be downgraded. I was very clear that I will not accept it. The supervisor admitted that the J cabin with 12 seats was overbooked with three pax. That is an enormous overbooking rate on the top end of the cabin. It was also terrible for him to find volunteers. Somehow it seems he managed or at least someone else got kicked to the back.
All airlines do overbook but this ratio with such a small J cabin seems unusual. What can be done? Not much but to complain loudly to QR wherever we can. It is simply not acceptable!

flyerCO

He paid for a service that was not provided. If he had bought Y and upgrade using miles he'd have no case. Legally they're required to provide the service you've paid for. CC will have no problem refunding the charge.

It's just like buying a product w/ accessory and they only send you the product. You can contact the CC company and they'll issue a refund since the company didn't send you what you paid for.

In this case he didn't buy a Y ticket, the fact they flew him on one doesn't change the fact they entered into a contract for J and failed to provide it.

ffs852

These are the things I would do:

1) Dispute the charge with your credit card company
2) Write formally to QR to file a complaint, with carbon copy to JAL Mileage Bank and OW management stating your oneWorld elite status/privileges were not honored by QR
3) Write to the government authority in charge of civil aviation of your country