Points refund for involuntary downgrade on partner
Aug 2, 2017, 10:47 am
#1
Original Poster
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Points refund for involuntary downgrade on partner
Booked a QF Classic Reward and was involuntarily downgraded on one leg.
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
Aug 3, 2017, 4:01 am
#4
Join Date: Dec 2001
Location: Sydney
Programs: QF Plat, VA Gold, HH Diam, PC Plat, SPG Gold
Posts: 2,082
Booked a QF Classic Reward and was involuntarily downgraded on one leg.
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
http://www.australianfrequentflyer.c...red-83798.html
Last edited by kpc; Aug 4, 2017 at 3:14 am
Aug 3, 2017, 4:09 am
#5
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
Aug 3, 2017, 4:28 am
#6
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Booked a QF Classic Reward and was involuntarily downgraded on one leg.
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
All flights were on partner airlines.
Not a huge amount of points, 8000, but I cannot see anywhere to claim them back on the QF website and don't relish the idea of being on hold for an hour on the phone from O/S.
Any suggestions?
Aug 3, 2017, 6:00 am
#7
Original Poster
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
God luck....you will need it!!
http://www.australianfrequentflyer.c...red-83798.html
http://www.australianfrequentflyer.c...red-83798.html
I'm sure it's not worth it for 8000 points.
Aug 3, 2017, 6:54 am
#9
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
Stay positive. This happened to me many moons ago and it was no issue at all.
Aug 3, 2017, 3:49 pm
#10
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,994
You can try [email protected] if you wish to avaiod call wait times.
Aug 19, 2017, 3:09 am
#13
Original Poster
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Update;
*Six emails back and forth with [email protected] including sending in copies of ticket, note from BA regarding the downgrade due to cancellation and Aer Lingus boarding pass, eventually said I must call or use web chat as I have to speak to Direct Contact Centre.
*Four attempts to call, on hold for over one hour on each occasion then disconnected.
*VPN to use web chat, transferred three times until finally told to use the web form, email or call to resolve the issue because they can't.
A completely circular process designed to frustrate until you give up exasperated...
*Six emails back and forth with [email protected] including sending in copies of ticket, note from BA regarding the downgrade due to cancellation and Aer Lingus boarding pass, eventually said I must call or use web chat as I have to speak to Direct Contact Centre.
*Four attempts to call, on hold for over one hour on each occasion then disconnected.
*VPN to use web chat, transferred three times until finally told to use the web form, email or call to resolve the issue because they can't.
A completely circular process designed to frustrate until you give up exasperated...
Aug 19, 2017, 3:45 am
#14
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Update;
*Six emails back and forth with [email protected] including sending in copies of ticket, note from BA regarding the downgrade due to cancellation and Aer Lingus boarding pass, eventually said I must call or use web chat as I have to speak to Direct Contact Centre.
*Four attempts to call, on hold for over one hour on each occasion then disconnected.
*VPN to use web chat, transferred three times until finally told to use the web form, email or call to resolve the issue because they can't.
A completely circular process designed to frustrate until you give up exasperated...
*Six emails back and forth with [email protected] including sending in copies of ticket, note from BA regarding the downgrade due to cancellation and Aer Lingus boarding pass, eventually said I must call or use web chat as I have to speak to Direct Contact Centre.
*Four attempts to call, on hold for over one hour on each occasion then disconnected.
*VPN to use web chat, transferred three times until finally told to use the web form, email or call to resolve the issue because they can't.
A completely circular process designed to frustrate until you give up exasperated...
Aug 19, 2017, 6:05 am
#15
Original Poster
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Oh well, Ms and Miss VH-RMD (7) made SG today following MCY-SYD on their way home.
Xmas flights should see them make WP.
I languish as while I have SC galore, I lack the four ~... so Miss VH-RMD can guest me into the F lounge when we depart MEL.
Xmas flights should see them make WP.
I languish as while I have SC galore, I lack the four ~... so Miss VH-RMD can guest me into the F lounge when we depart MEL.