How long should it take for a compensation voucher to post
Apr 13, 2017, 2:18 pm
#1
Original Poster
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, BA Silver, Avis President, Hertz President circle
Posts: 2,804
How long should it take for a compensation voucher to post
Received a on-board miles voucher from the purser nearly a month ago but miles still haven't posted (the voucher says 15 days).
Is this the norm?
I also sent an email to customer care regarding a different issue, how long does it usually take them to respond?
Is this the norm?
I also sent an email to customer care regarding a different issue, how long does it usually take them to respond?
Apr 14, 2017, 3:23 pm
#2
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
I usually get a reply from customer service within a couple of days. In terms of vouchers, I would call them and ask. If they say 15 days they should do it in 15 days.