Denied Boarding due to SSSS on Boarding Pass
#31
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Just a data point. I read it to mean SATTSO was offering to help, too.
I reported the very bad experience of a wheelchair-bound pax at SAT a few months ago. SATTSO offered to look into it if I provided specific information. (I declined for fear of retaliation against that individual. Moot point: she will never fly again. She now has panic attacks if a checkpoint clip comes up on the evening news).
In another thread (regarding number of opt-outs at LAS, SATTSO posted that he 'made a call' to someone he knows to get information not available to us pax.
I reported the very bad experience of a wheelchair-bound pax at SAT a few months ago. SATTSO offered to look into it if I provided specific information. (I declined for fear of retaliation against that individual. Moot point: she will never fly again. She now has panic attacks if a checkpoint clip comes up on the evening news).
In another thread (regarding number of opt-outs at LAS, SATTSO posted that he 'made a call' to someone he knows to get information not available to us pax.
Last edited by essxjay; Aug 15, 2011 at 3:27 am Reason: argumentative
#32
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Missing from all of this is the distinct possibility that the UK advised DL that it would deny OP's friend admission. Those posters who assert that anyone with a BP and passport who presents himself at the gate in a timely manner must be boarded are simply wrong.
This is then between DL and UK immigration authorities and it is entirely possible that TSA has no role whatsoever (people get denied boarding on intl. flights every day for document problems).
The UK (and other nations including the USA), make the carrier 100% responsible for returning a pax denied entry to his original departure point. If this is the case, DL would not have denied OP's friend transport from FNT-DTW (presuming that OP's friend is not otherwise prohibited from flying), but would have denied him boarding at the intl. gateway, that is DTW.
Why a BP with "SSSS" was printed is unclear.
At a minimum, OP's friend needs to work this out with DL in the first instance. It does no good if DL simply reissues him a ticket/BP for another flight if the situation will repeat itself at the gate.
This is then between DL and UK immigration authorities and it is entirely possible that TSA has no role whatsoever (people get denied boarding on intl. flights every day for document problems).
The UK (and other nations including the USA), make the carrier 100% responsible for returning a pax denied entry to his original departure point. If this is the case, DL would not have denied OP's friend transport from FNT-DTW (presuming that OP's friend is not otherwise prohibited from flying), but would have denied him boarding at the intl. gateway, that is DTW.
Why a BP with "SSSS" was printed is unclear.
At a minimum, OP's friend needs to work this out with DL in the first instance. It does no good if DL simply reissues him a ticket/BP for another flight if the situation will repeat itself at the gate.
#33
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OP also mentions that 14 people, not just the OP's friend, were sent back. He doesn't say who the other people were, but I don't get the impression the OP's friend knew them.
If that's the case, it seems unlikely it is a single pax/ticket issue.
Odd indeed.
If that's the case, it seems unlikely it is a single pax/ticket issue.
Odd indeed.
#34
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One of the things about FlyerTalk is that if someone posts bad information it will usually get questioned fairly quickly. That's just the nature of a huge chatboard with many experienced posters. Somewhat unique to this Travel Safety/Security forum is that long time members will be more than willing to answer and explain things to new members, no matter how many times its been covered before. Compare this to some of the snarky "why don't you just do a search?" replies in some of the airline forums.
Last edited by essxjay; Aug 15, 2011 at 3:32 am Reason: off topic
#35
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Also, it actually has been possible for a watch or no-fly list match to trigger on one segment of a trip but not another.
Not missing. Check out the post about UK APIS related processing kicking back.
Last edited by TWA884; Oct 7, 2019 at 1:49 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
#36
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Just in case it isn't clear already, the "riots" in Birmingham were nowhere near the airport which is a bit outside of the city. Although it was made to look spectacular on the TV news it was pretty small scale compared to the events in London.
#37
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Wow, a lot of comments since I last checked this earlier on today.
I don't understand all of the jargon used, but I just wanted to say thank you all for trying to help my friend.
He's been onto Delta today and they're issuing him a full refund (minus taxes) as it's stated (on what I don't know) that he's entitled to one.
Now all he has to worry about is going through it all over again? Nobody still has given him a proper explanation.
Thank you to the person (sorry I don't remember who it was) that gave the telephone number for Delta HQ in Atlanta - he will be taking it up with them.
Thanks all!
That is correct. He doesn't know any of the other people placed on a return flight to FNT.
Last edited by TWA884; Oct 7, 2019 at 1:49 pm Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
#38
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Good luck to you and your friend. Keep giving us complete information as it comes in and we will try to help.
Mike
Mike
#39
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When I fly similar routes, I've always been under the impression the UK APIS is being done ex-AMS by KLM.
#40
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The operating carrier to the country itself is the party that may be held accountable by the relevant government authority (i.e. the UK in this kind of situation) in situations of missing or inaccurate APIS data. It can be submitted by carriers beside the operating one for the final segment too.
Last edited by TWA884; Oct 7, 2019 at 1:50 pm
#41
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SSSS printed on a BP would not stop or prevent anyone from entering a country.
The SSSS is specific to US air carriers and the TSA.
As long as your friend had a valid US passport and was at the departure gate 45 minutes prior to boarding, there is no reason your friend should have been denied boarding in Detroit.
Speak to the Delta supervisor at FNT - if that doesn't produce desired results, call Delta HQ in Atlanta and ask to speak to Richard Anderson's (CEO) office. That should get your friend connected to a higher level Delta representative.
Call 404-715-2600 for Delta Corporate headquarters.
Hope your friend gets it sorted. It really sounds like Delta dropped the ball somewhere.
The SSSS is specific to US air carriers and the TSA.
As long as your friend had a valid US passport and was at the departure gate 45 minutes prior to boarding, there is no reason your friend should have been denied boarding in Detroit.
Speak to the Delta supervisor at FNT - if that doesn't produce desired results, call Delta HQ in Atlanta and ask to speak to Richard Anderson's (CEO) office. That should get your friend connected to a higher level Delta representative.
Call 404-715-2600 for Delta Corporate headquarters.
Hope your friend gets it sorted. It really sounds like Delta dropped the ball somewhere.
#42
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I've never had the SSSS so I'm not sure of the procedure other than the extra screening. Is it possible to have a SSSS on a connecting boarding pass? I would think you would only get that on the boarding pass at the first airport since you likely wouldn't go through security at a connecting airport in the US.
I don't travel internationally that often but I would think they would let him get to AMS. If it's not safe to continue on to Birmingham, then the airline wouldn't fly there.
I don't travel internationally that often but I would think they would let him get to AMS. If it's not safe to continue on to Birmingham, then the airline wouldn't fly there.
Last edited by nrr; Aug 12, 2011 at 3:07 am