chollie

Just a data point. I read it to mean SATTSO was offering to help, too.

I reported the very bad experience of a wheelchair-bound pax at SAT a few months ago. SATTSO offered to look into it if I provided specific information. (I declined for fear of retaliation against that individual. Moot point: she will never fly again. She now has panic attacks if a checkpoint clip comes up on the evening news).

In another thread (regarding number of opt-outs at LAS, SATTSO posted that he 'made a call' to someone he knows to get information not available to us pax.

Often1

Missing from all of this is the distinct possibility that the UK advised DL that it would deny OP's friend admission. Those posters who assert that anyone with a BP and passport who presents himself at the gate in a timely manner must be boarded are simply wrong.

This is then between DL and UK immigration authorities and it is entirely possible that TSA has no role whatsoever (people get denied boarding on intl. flights every day for document problems).

The UK (and other nations including the USA), make the carrier 100% responsible for returning a pax denied entry to his original departure point. If this is the case, DL would not have denied OP's friend transport from FNT-DTW (presuming that OP's friend is not otherwise prohibited from flying), but would have denied him boarding at the intl. gateway, that is DTW.

Why a BP with "SSSS" was printed is unclear.

At a minimum, OP's friend needs to work this out with DL in the first instance. It does no good if DL simply reissues him a ticket/BP for another flight if the situation will repeat itself at the gate.

chollie

OP also mentions that 14 people, not just the OP's friend, were sent back. He doesn't say who the other people were, but I don't get the impression the OP's friend knew them.

If that's the case, it seems unlikely it is a single pax/ticket issue.

Odd indeed.

N965VJ

One of the things about FlyerTalk is that if someone posts bad information it will usually get questioned fairly quickly. That's just the nature of a huge chatboard with many experienced posters. Somewhat unique to this Travel Safety/Security forum is that long time members will be more than willing to answer and explain things to new members, no matter how many times its been covered before. Compare this to some of the snarky "why don't you just do a search?" replies in some of the airline forums.

GUWonder

Well, that which some may think makes no sense was a daily occurrence for years and years and years.

Also, it actually has been possible for a watch or no-fly list match to trigger on one segment of a trip but not another.

Not missing. Check out the post about UK APIS related processing kicking back.

Steve_ZA

Just in case it isn't clear already, the "riots" in Birmingham were nowhere near the airport which is a bit outside of the city. Although it was made to look spectacular on the TV news it was pretty small scale compared to the events in London.

Emm1412

Hello everyone.
Wow, a lot of comments since I last checked this earlier on today.
I don't understand all of the jargon used, but I just wanted to say thank you all for trying to help my friend.
He's been onto Delta today and they're issuing him a full refund (minus taxes) as it's stated (on what I don't know) that he's entitled to one.
Now all he has to worry about is going through it all over again? Nobody still has given him a proper explanation.
Thank you to the person (sorry I don't remember who it was) that gave the telephone number for Delta HQ in Atlanta - he will be taking it up with them.
Thanks all!

That is correct. He doesn't know any of the other people placed on a return flight to FNT.

mikeef

Good luck to you and your friend. Keep giving us complete information as it comes in and we will try to help.

Mike

SDF_Traveler

Which carrier would actually submit the UK APIS? Delta gets the pax as far as AMS, from there it is KLM to the final destination.

When I fly similar routes, I've always been under the impression the UK APIS is being done ex-AMS by KLM.

GUWonder

The operating carrier to the country itself is the party that may be held accountable by the relevant government authority (i.e. the UK in this kind of situation) in situations of missing or inaccurate APIS data. It can be submitted by carriers beside the operating one for the final segment too.

Emm1412

On behalf of my friend, I just wanted to say a very big thank you to you for your information in this thread. He called Atlanta and spoke to somebody and now feels (for the first time) that he's actually getting somewhere. So thank you very much, you are a big help!

nrr

I was flying, on aa, lga-stl-las-dfw-lga (about 4 years ago). NO SSSS on lga-stl (nor on my initial stl-las bp). I was in the aa lounge in stl, waiting for my connecting flight to las; my upgrade to first class had cleared and when my new bp printed it had SSSS on it, the agent was as confused as I was. She was able to print a new bp, which suppressed the SSSS. On the return trip, the las-dfw (but not dfw-lga)had SSSS.