Whom to contact for bad service on LAN
Jan 10, 2011, 11:35 am
#1
Original Poster
Join Date: Feb 2009
Location: Los Angeles, CA
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Whom to contact for bad service on LAN
ANyone know how to get a direct complaint to LAN "Customer Service" - the online form doesnt do much
Jan 10, 2011, 2:50 pm
#2
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Location: San Francisco, CA
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For assistance, I'll move this to the active Other N & S American airlines forum, where LAN is discussed. Ocn Vw 1K, Moderator, TravelBuzz.
Jan 11, 2011, 5:35 am
#4
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
In the past, I've called the 600 number (from Chile) if I really had to get something off my chest, but I've never gotten any type of compensation.
Last edited by zpaul; Jan 11, 2011 at 5:36 am Reason: punctuation
Jan 11, 2011, 10:04 am
#5
Join Date: Nov 2007
Location: Lima, Peru
Programs: LAN Commodore
Posts: 733
The only way is to complain by e-mail. All of management are hidden behind layers of protection. It is absolutely, 100% impossible to get in touch personally with anyone. Even going to their main office won´t do any good. No one will talk to you. They´ll tell you to send a mail with your complaint.
Jan 11, 2011, 11:31 am
#7
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
The only way is to complain by e-mail. All of management are hidden behind layers of protection. It is absolutely, 100% impossible to get in touch personally with anyone. Even going to their main office won´t do any good. No one will talk to you. They´ll tell you to send a mail with your complaint.
Jan 11, 2011, 1:02 pm
#8
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Y'all may be interested in this thread if you haven't read it yet:
http://www.flyertalk.com/forum/other......-i-did.html
http://www.flyertalk.com/forum/other......-i-did.html
Jan 11, 2011, 1:12 pm
#9
Join Date: Mar 2002
Location: US expat somewhere south of Valpo, Chilezuela
Programs: On the way to lowly LATAM Gold, AA, MiClub Lider
Posts: 853
One suggestion would be to also TELL THEM ABOUT THESE FLYERTALK THREADS and link to them in your email.
This was years ago and I wrote it about on FlyerTalk, but by doing the above, I did finally get a personalized email response from LAN and they actually acknowledged their error!
This was years ago and I wrote it about on FlyerTalk, but by doing the above, I did finally get a personalized email response from LAN and they actually acknowledged their error!
Jan 12, 2011, 10:09 pm
#10
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,423
It is a strange airline. I'm usually happy with them when I'm actually ON one of their planes -- the inflight service is better-than-average -- but I'm usually unhappy about all my other dealings with them!
Good luck with any complaints.
Good luck with any complaints.
Jan 13, 2011, 5:14 am
#11
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
One suggestion would be to also TELL THEM ABOUT THESE FLYERTALK THREADS and link to them in your email.
This was years ago and I wrote it about on FlyerTalk, but by doing the above, I did finally get a personalized email response from LAN and they actually acknowledged their error!
This was years ago and I wrote it about on FlyerTalk, but by doing the above, I did finally get a personalized email response from LAN and they actually acknowledged their error!
Jan 13, 2011, 6:50 am
#12
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
me 2 I tried to drop off some print outs from this site to Enrique some time ago... do not know if it got to him, you know how hard it is for LAN employees to accept anything out of the box... but maybe if we try something will get through 
Last edited by bingocallerb22; Jan 13, 2011 at 7:08 am Reason: name correction
Jan 18, 2011, 5:06 am
#14
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Jan 27, 2011, 5:28 am
#15
Join Date: Mar 2010
Location: DEN
Programs: Double OWE (AA EXP, QF Plat), FI Gold
Posts: 1,887
Señor
ZPAUL
(email address omitted)
Estimado señor ZPAUL (my real name was misspelled):
El Comité de Servicio al Cliente ha recibido su e-mail del 12 de enero y agradece su sugerencia de utilidad que nos envía.
Esperamos poder atenderle en alguno de nuestros vuelos,
Lo saluda atentamente,
Ernst Christian Bräuchle
Ejecutivo de Servicio al Cliente
LAN AIRLINES
Who knows...at least they responded! What has impressed me is that every time I call or email customer service I have had a reply, and usually very polite. Polite doesn't indicate action, of course, but this is better than a form letter.