SAA Award Space Missing
Oct 1, 2014, 7:49 am
#16
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,927
It's back on ANA. Still not on UA.
My contacts told me that UA first reported the problem a week ago but was unable to provide more info as to the specific nature of the problem.
My contacts told me that UA first reported the problem a week ago but was unable to provide more info as to the specific nature of the problem.
Oct 1, 2014, 11:35 am
#19
Original Poster
Join Date: Sep 2011
Location: YVR
Programs: AE, MP, DL, AA, Accor Platinum (But aren't we all?)
Posts: 268
Awesomeness. Same with Aeroplan. Not bookable/viewable online, but the agent could see it. (It took him a bit to find it and I had to reference the flight number a few times but he was able to finally see the SAA leg.) All booked up for Christmas!
Oct 2, 2014, 4:33 am
#21
Join Date: Dec 2007
Location: Johannesburg
Programs: QRPC Plat, Hyatt Globalist, Hilton Diamond, IHg Diamond Amb, Sixt Diamond, Avis Pres, AmexCenturion
Posts: 488
I had feedback from SAA:
________________________
"From the past weekend we have been integrating our reservations systems to a new enhanced booking engine. We have since experienced some teething problems, of which the availability of Star Alliance reward seats on SAA was one.
I received an update today from our IT and revenue integrity departments that the issue has been resolved. SAA has also received confirmation from Star carriers, including United, that the problem has ceased.
Many thanks for bringing this to our attention, affording us the opportunity to fix."
________________________
"From the past weekend we have been integrating our reservations systems to a new enhanced booking engine. We have since experienced some teething problems, of which the availability of Star Alliance reward seats on SAA was one.
I received an update today from our IT and revenue integrity departments that the issue has been resolved. SAA has also received confirmation from Star carriers, including United, that the problem has ceased.
Many thanks for bringing this to our attention, affording us the opportunity to fix."