WOW airlines reimbursement policies
Nov 9, 2016, 4:53 pm
#2
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Welcome to FlyerTalk.
We have moved your query from the Technical Support and Feedback forum to the proper airlines forum for the best replied.
JDiver, Moderator - Technical Support and Feedback
We have moved your query from the Technical Support and Feedback forum to the proper airlines forum for the best replied.
JDiver, Moderator - Technical Support and Feedback
Nov 10, 2016, 7:28 am
#3
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As it sounds like you had to book and pay for a new flight yourself, then it seems that Wow may not have been liable (as, usually, in such cases the airline would rebook you themselves and issue you with the new ticket). If they considered themselves not liable on the day of your disruption, then they are unlikely to change their minds now.
The lack of a reply may very well be due to the lack of a case, or a lack of understanding of what your claim was for. [You used "reimbursement" in the thread title, so I am assuming this means you had to buy new flights. Until you give more details, there can't be much meaningful discussion]