Easyjet - U2 1448 - Cancellation and communication
Feb 12, 2016, 12:57 pm
#1
Original Poster
Join Date: Sep 2013
Posts: 2,188
Easyjet - U2 1448 - Cancellation and communication
I've just had an experience with Easyjet (U2) which left me unimpressed.
My girlfriend was booked to fly on U2 1448 from LIS to GVA this evening. A couple of hours before the scheduled take-off time, I noticed the bad weather in GVA and decided to check the status of the flight. It had been cancelled, or rather, it had been postponed to tomorrow morning.
I called my girlfriend to let her know that there was no point in her leaving work early to go to the airport. Afterwards, I called U2 to cancel her booking and request the full refund. (I had paid for the flight.)
Now, what annoyed me the most was the complete lack of communication from U2 until... 15 minutes before the scheduled take-off time. This is when they sent an SMS apologizing for the cancellation and informing about the automatic rebooking.
Had I not checked for the flight status ahead of time, she would have left work and travelled all the way to the airport for a flight which had long been cancelled. The email or SMS informing about the cancellation could have been sent hours before and I do not understand the reason why they would rather wait until the last minute.
If there was any chance the flight could still take place, I would understand. This way, it just looks like laziness and poor customer service to me.
What's your take on this?
My girlfriend was booked to fly on U2 1448 from LIS to GVA this evening. A couple of hours before the scheduled take-off time, I noticed the bad weather in GVA and decided to check the status of the flight. It had been cancelled, or rather, it had been postponed to tomorrow morning.
I called my girlfriend to let her know that there was no point in her leaving work early to go to the airport. Afterwards, I called U2 to cancel her booking and request the full refund. (I had paid for the flight.)
Now, what annoyed me the most was the complete lack of communication from U2 until... 15 minutes before the scheduled take-off time. This is when they sent an SMS apologizing for the cancellation and informing about the automatic rebooking.
Had I not checked for the flight status ahead of time, she would have left work and travelled all the way to the airport for a flight which had long been cancelled. The email or SMS informing about the cancellation could have been sent hours before and I do not understand the reason why they would rather wait until the last minute.
If there was any chance the flight could still take place, I would understand. This way, it just looks like laziness and poor customer service to me.
What's your take on this?
Feb 13, 2016, 12:03 pm
#2
Join Date: May 2009
Location: EDI
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Posts: 400
I assume you or your girlfriend did not have the easyJet app on your mobile and signed in? If you were, they would have sent a push notification.
Don't know why they don't send mass emails or SMS in such circumstances. But all airlines, in my experience, advise to check status ahead of flights
Don't know why they don't send mass emails or SMS in such circumstances. But all airlines, in my experience, advise to check status ahead of flights
Feb 14, 2016, 7:38 am
#3
Original Poster
Join Date: Sep 2013
Posts: 2,188
Feb 19, 2016, 7:14 am
#5
Original Poster
Join Date: Sep 2013
Posts: 2,188