Entitled to compensation or not?
Nov 24, 2015, 2:29 pm
#1
Original Poster
Join Date: May 2003
Location: italy
Posts: 11
Entitled to compensation or not?
Hi, hope you guys can help me on this one...
In May this year I booked a trip from Brussels to Brazil on the TAP website.
The itinerary out was a BRU-LIS flight departing on 31/10 around 10am, followed by a LIS-SSA connection later the same day.
On 21/10 (10 days before departure) I looked up my reservation and found out that the BRU-LIS flight schedule had changed, leaving us with a connecting time of "minus 2 hours and 10 min" in Lisbon (meaning we would arrive when our intercontinental flight was already gone). I have a copy of this, 'cause I thought it might come in handy later on ;-)
We immediately went to the airlines desk at the airport, and they rescheduled us on a flight BRU-LIS on 30/10 leaving BRU around 7pm, basically 15 hours ahead of our original schedule. Hotel in Lisbon was paid by the airline.
Does this entitle us to compensation based on the European regulations? We were not informed 14 days upfront (actually, we were not informed at all...) but the reschedule didn't result in a delay, rather in having to start our trip 15 hours earlier. What do you think?
Many thanks!!
In May this year I booked a trip from Brussels to Brazil on the TAP website.
The itinerary out was a BRU-LIS flight departing on 31/10 around 10am, followed by a LIS-SSA connection later the same day.
On 21/10 (10 days before departure) I looked up my reservation and found out that the BRU-LIS flight schedule had changed, leaving us with a connecting time of "minus 2 hours and 10 min" in Lisbon (meaning we would arrive when our intercontinental flight was already gone). I have a copy of this, 'cause I thought it might come in handy later on ;-)
We immediately went to the airlines desk at the airport, and they rescheduled us on a flight BRU-LIS on 30/10 leaving BRU around 7pm, basically 15 hours ahead of our original schedule. Hotel in Lisbon was paid by the airline.
Does this entitle us to compensation based on the European regulations? We were not informed 14 days upfront (actually, we were not informed at all...) but the reschedule didn't result in a delay, rather in having to start our trip 15 hours earlier. What do you think?
Many thanks!!
Nov 24, 2015, 2:34 pm
#2
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Join Date: Sep 2009
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Do you know when the airline actually made the schedule change, as opposed to when you discovered the problem?
Nov 24, 2015, 2:43 pm
#3
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Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
The airline accommodated you well, and you got a free night to visit Lisbon.
I'd say they did a pretty good job. I wouldn't try to squeeze more money out of them.
But YMMV.
I'd say they did a pretty good job. I wouldn't try to squeeze more money out of them.
But YMMV.
Nov 24, 2015, 7:36 pm
#4
Join Date: Jan 2010
Posts: 9,307
Nov 25, 2015, 7:01 am
#5
Original Poster
Join Date: May 2003
Location: italy
Posts: 11
ft101, I also have the impression that this doesn't fall into a delay, nor a cancellation case. However, this claims agency seems to think otherwise:
http://www.claimit.be/faq/ (see FAQ #6)
So now I am wondering...