EVA Air E-Ticket Refund Two Months??!
#1
Original Poster
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
EVA Air E-Ticket Refund Two Months??!
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.
Seems odd. Not happy on my end.
Anyone have experience with this?
Seems odd. Not happy on my end.
Anyone have experience with this?
#2
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,643
The last time that I requested a refund on an EVA issued ticket (not using my consolidator), it only took about 10 days until I saw the credit back on my credit card.
#3
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.
Seems odd. Not happy on my end.
Anyone have experience with this?
Seems odd. Not happy on my end.
Anyone have experience with this?
#5
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS 100K …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,117
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
#6
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
#7
Original Poster
Join Date: Aug 2002
Location: Mid-Levels, Hong Kong
Programs: AA EXP, CX MPC GLD, MR PLT, SPG PLT, National Exec.
Posts: 686
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
Good to know. I sent in the request via the website on Saturday. So will see how long it takes and update.
Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
#8
Join Date: Feb 2005
Location: Hsinchu (Taiwan), Saigon, London
Programs: EVA (diamond), A3, BMI, VN
Posts: 2,960
So I'm clawing it back on your behalf!
#9
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Don't know if this will make you feel better, BA refunded my fully refundable eticket business class fare after six months of multiple emails/calls.
#12
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Still takes 2 months?
I recently bought a ticket on EVA website, cancelled it and applied for refund. The confirmation email says it will take 2 months for me to get refund to my credit card. Is it still true in year of 2014?
#13
Join Date: Oct 2009
Location: LAX, CGK
Programs: EVA Diamond, Hilton Gold, National Exec
Posts: 349
A 24-hour cancellation ticket refund this year was posted in 7~10 days. You can follow the refund progress on EVA website.
#14
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499