Orbitz "VIP" perks for platinum members
Nov 4, 2016, 9:08 pm
#1
Original Poster
Join Date: Oct 2013
Posts: 155
Orbitz "VIP" perks for platinum members
Anyone ever book a hotel on Orbitz with that purple VIP icon? I booked hard rock San Diego and it said perks could be free wifi,waived resort fee or free breakfast.
Orbitz charged the resort fee at booking which includes wifi. I reached out to hard rock on social media but they didn't reply, however Expedia did. After some dialogue they stated I was charged a discounted resort fee for being platinum.
I was charged $25+ tax, where as the resort fee is actually $23!? Expedia since has gone silence when I documented this information(surprise surprise)
Used orbitz a bunch due to their 20%-25% coupons / 5% orbucks but they Only do 15% now and their brg is no longer as good as it used to be.
Orbitz charged the resort fee at booking which includes wifi. I reached out to hard rock on social media but they didn't reply, however Expedia did. After some dialogue they stated I was charged a discounted resort fee for being platinum.
I was charged $25+ tax, where as the resort fee is actually $23!? Expedia since has gone silence when I documented this information(surprise surprise)
Used orbitz a bunch due to their 20%-25% coupons / 5% orbucks but they Only do 15% now and their brg is no longer as good as it used to be.
Nov 5, 2016, 8:53 am
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Anyone ever book a hotel on Orbitz with that purple VIP icon? I booked hard rock San Diego and it said perks could be free wifi,waived resort fee or free breakfast.
Orbitz charged the resort fee at booking which includes wifi. I reached out to hard rock on social media but they didn't reply, however Expedia did. After some dialogue they stated I was charged a discounted resort fee for being platinum.
I was charged $25+ tax, where as the resort fee is actually $23!? Expedia since has gone silence when I documented this information(surprise surprise)
Used orbitz a bunch due to their 20%-25% coupons / 5% orbucks but they Only do 15% now and their brg is no longer as good as it used to be.
Orbitz charged the resort fee at booking which includes wifi. I reached out to hard rock on social media but they didn't reply, however Expedia did. After some dialogue they stated I was charged a discounted resort fee for being platinum.
I was charged $25+ tax, where as the resort fee is actually $23!? Expedia since has gone silence when I documented this information(surprise surprise)
Used orbitz a bunch due to their 20%-25% coupons / 5% orbucks but they Only do 15% now and their brg is no longer as good as it used to be.
Nov 5, 2016, 11:36 pm
#3
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Nov 6, 2016, 1:54 am
#4
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
I know they have the same ownership, but I find some differences between them. I prefer Orbitz.
Nov 6, 2016, 9:29 pm
#5
Original Poster
Join Date: Oct 2013
Posts: 155
Booked thru orbitz and tweeted the hard rock saying orbitz had the VIP note... Didn't at orbitz but Expedia Twitter then reached out.. They went silent after I showed them that not only did I NOT get a discounted resort fee, I was actually charged a higher resort fee.... Apparently VIP at orbitz means you pay more.
Nov 14, 2018, 2:09 pm
#7
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,971
Maybe not new, but I just noticed I could get a free Lounge Buddy pass and spend up to $50 on things like inflight WiFi and get reimbursed by Orbitz as a Platinum member...that's a pretty nice perk!
Nov 19, 2018, 3:20 pm
#8
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
That is a decent perk. The free TSA Pre is nice also if you do not already have it through a CC.
Jan 23, 2019, 1:24 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Anyone figured out what the phone nr for Platinum members is?
It always say's it's under "benefits" but I don't see any number listed there.
It always say's it's under "benefits" but I don't see any number listed there.
Dec 23, 2019, 6:09 am
#10
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Platinum Airline Fee Rebate Question
Does anyone know if the Platinum reimbursement can be done after purchase but before travel? I want to purchase/apply a seat upgrade reimbursement now, but my flight is in January. Thanks.
Mar 16, 2020, 4:48 am
#11
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
I was wondering if they’ll cover an airline change fee as that’s what I would like to do with my $50 credit. I think it’s also cool they’ll let you have over $50 In orbucks
Mar 17, 2020, 10:43 pm
#12
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Apparently they do not reimburse fees for “change fees.” They’re also not very helpful at all as they kept insisting I submit a “physical receipt.” An e-mail or credit card statement would not suffice.
What airline issues a physical receipt for wi-fi purchased on board??
What airline issues a physical receipt for wi-fi purchased on board??
Sep 23, 2020, 9:46 am
#13
Join Date: Feb 2004
Location: NYC
Programs: Amtrak Select Plus, Marriott Platinum, Marriott Lifetime Gold, Hilton Diamond
Posts: 3,123
Don't go out of your way to earn Orbitz Platinum. It has taken multiple attempts (form submission, chat, phone call) for me to get my $50 reimbursement, and they are still pushing back.