Cheapostay Do not Use!!
Sep 3, 2015, 4:33 pm
#1
formerly airedalemom
Original Poster
Join Date: Sep 2015
Location: YVR
Programs: AC 25K, AF, Marriott etc......
Posts: 260
Cheapostay Do not Use!!
We just spent over an hour on the phone with the cheapostay agent sto cancell a hotel booking;
the Hotel has FREE cancelltions:
CHeapostay fees:
1st the booking service fee was $25 US and then "transaction fee" of $75 us was charged
so in total we paid $135 cnd to cancel a hotel booking
the Hotel has FREE cancelltions:
CHeapostay fees:
1st the booking service fee was $25 US and then "transaction fee" of $75 us was charged
so in total we paid $135 cnd to cancel a hotel booking
Sep 3, 2015, 6:22 pm
#2
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849
Do you have a lot of experience with this web site? I've never heard of them. What led you to book with them? What hotel/city? How far out were you cancelling?
Sep 4, 2015, 12:50 am
#4
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Not sure what the "transaction" fee is, but the cancellation fee is clearly disclosed on their website....
•CheapOstay hotel cancellations are subject to a $25.00 per fee per reservation.
•Fees and cancellations vary based on property restrictions or dates of travel.
•Please read the hotels cancellation policy at the time of purchase.
•No credits can be issued on unused room nights due to early departures or after check in date.
•Cancellation fees are non-refundable.
•Cancellations or modifications to the reservation are subject to CheapOstay.com cancellation fees in addition to fees charged by the property.
•CheapOstay hotel cancellations are subject to a $25.00 per fee per reservation.
•Fees and cancellations vary based on property restrictions or dates of travel.
•Please read the hotels cancellation policy at the time of purchase.
•No credits can be issued on unused room nights due to early departures or after check in date.
•Cancellation fees are non-refundable.
•Cancellations or modifications to the reservation are subject to CheapOstay.com cancellation fees in addition to fees charged by the property.
Sep 4, 2015, 8:11 am
#5
formerly airedalemom
Original Poster
Join Date: Sep 2015
Location: YVR
Programs: AC 25K, AF, Marriott etc......
Posts: 260
my husband found it I usually book direct or use booking.com but when a deal is too good to be true there's a good reason. We had booked an Edmonton Hotel that's normally $200 a night for $110.
The booking said "no cancellation fee" but that was only for the hotel, upon reading the fine print after we wanted to cancel is when we saw their "fee"
Just wanted to warn others not to use them.
The booking said "no cancellation fee" but that was only for the hotel, upon reading the fine print after we wanted to cancel is when we saw their "fee"
Just wanted to warn others not to use them.
Sep 5, 2015, 8:01 am
#7
formerly airedalemom
Original Poster
Join Date: Sep 2015
Location: YVR
Programs: AC 25K, AF, Marriott etc......
Posts: 260
Maybe I should elaborate, perhaps it would have been cheaper than the hotel rate had I not cancelled. I did read some consumer complaints about others who's reservations did not exist once they arrived at the hotel. i didn't do my homework. Bad on me.
And the fact is that it took over an hour on the phone to cancel the reservation, they sounded very sketchy, being transferred many times. It was very frustrating.
Cancelling a reservation should be very simple, regardless of the fees.
And the fact is that it took over an hour on the phone to cancel the reservation, they sounded very sketchy, being transferred many times. It was very frustrating.
Cancelling a reservation should be very simple, regardless of the fees.