PointsHound will let you earn hotel status + points + miles
Feb 3, 2013, 10:29 pm
#16
formerly known as daveland
Join Date: Oct 2003
Location: NY, NY, USA
Programs: Hyatt Globalist, Marriott LTP, Delta Platinum, Hilton Honors Diamond, Wyndham Diamond
Posts: 2,969
The call center is run by whatever company provides the inventory and they have no idea what the site owner is offering as a kickback - they service all the thousands of sites white labeling their inventory.
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Did you happen to ask about why there is no customer service phone number / email on their web site when a member has an issue? It seems a bit like they are hiding and do not want help out their members. I know they have a call center, but those agents were not helpful and had never heard of "pointshound.com"
Did you happen to ask about why there is no customer service phone number / email on their web site when a member has an issue? It seems a bit like they are hiding and do not want help out their members. I know they have a call center, but those agents were not helpful and had never heard of "pointshound.com"
Feb 4, 2013, 3:53 pm
#18
formerly known as felinaar
Original Poster
Join Date: Jan 2010
Location: SEA
Programs: UA Plat, AA Gold, AS MVPG, Hyatt Diamond, Hilton Diamond, SPG Gold
Posts: 612
Did you happen to ask about why there is no customer service phone number / email on their web site when a member has an issue? It seems a bit like they are hiding and do not want help out their members. I know they have a call center, but those agents were not helpful and had never heard of "pointshound.com"
It's a very small company, and I think it's unreasonable to expect them to have their own customer service team at this stage. But maybe things could be better. I don't know since I haven't had to use it yet.
Feb 23, 2013, 6:32 pm
#20
Join Date: Jan 2006
Location: DCA/IAD
Programs: most of them
Posts: 3,283
I see they are sponsoring the Frequent Traveler University program in Northern VA coming up in April. I suspect they will have some reps there and try to sell their service to us.
The rates seem to be pretty much what you find by booking directly through the hotel's website. I am intrigued but will probably wait to find out more about them.
The rates seem to be pretty much what you find by booking directly through the hotel's website. I am intrigued but will probably wait to find out more about them.
Feb 23, 2013, 7:53 pm
#21
Join Date: Aug 2012
Location: LGB
Programs: B6 Mosaic, AA GLD, Hyatt PLT, HHonors Gold, SPG Gold, Starbucks Gold
Posts: 88
After getting the signup bonus, tried to use them for a Marriott booking. Points never posted (supposed to within 2 weeks) and the phone number given on the reservation is to a central call center in El Salvador (I asked). They said they could not help because they handle reservations only, not mileage issues. Could not transfer me or give me a number for customer service. I asked them if they had ever heard of pointshound.com and they said literally "no, what is that sir?". Called back twice, they had my reservation but could not help. No other customer service number or email address on the web site. What a waste of time.
The points finally posted to UA. No Marriott points or credit for a stay/night. Frustrating it took so long and there was no one to contact.
Mar 1, 2013, 1:30 pm
#22
Join Date: Oct 2006
Programs: AAdvantage, Mileage Plus
Posts: 150
The only benefit for me is if I'm just looking for a cheap, decent hotel somewhere (mostly internationally) that I otherwise wouldn't get any points/miles for, other than whatever my card gives me. I just booked a hotel room in Buenos Aires for $70, which earned 250 UA miles. Now I'll just have to pray that they post.
Mar 7, 2013, 10:57 am
#23
Join Date: Jan 2013
Posts: 96
Completed a stay 2/22, and somewhere on the website it said to wait 2 weeks for miles to post. Miles posted to United 3/7. Nice to get something when I had to stay at a hotel I wasn't going to earn loyalty points with.
Here's a link for a 250 mile bonus if you sign up AND book a stay.
https://pointshound.com/koabdh
Here's a link for a 250 mile bonus if you sign up AND book a stay.
https://pointshound.com/koabdh
Mar 28, 2013, 8:29 pm
#24
Join Date: May 2011
Location: LAX
Programs: AA Plat, SPG Gold, Hertz Gold
Posts: 333
[Not very good] recent experience
3/2: Booked and paid for 1 night stay
3/3: Checked-out
3/25: Noticed I was double-charged (once by Pointhound, again by Hotel) and replied to original confirmation email seeking assistance in straightening out the issue. (Note: email was "[email protected]")
3/25: Received the following reply:
3/25: I replied, providing the following details from my CC records: Trans Date, Post Date, Type, Description, Amount.
3/28: After no response or acknowledgement, I resent the last email to "[email protected]".
... I have yet to hear back from anyone. Not stellar service at this point.
3/3: Checked-out
3/25: Noticed I was double-charged (once by Pointhound, again by Hotel) and replied to original confirmation email seeking assistance in straightening out the issue. (Note: email was "[email protected]")
3/25: Received the following reply:
Hello Henry,
Thank you for contacting Customer Support regarding your double charge under itinerary # 11191000xxxx.
We apologize for the inconvenience. We have reviewed your email, however we are requesting for you to email us back with more information regarding your double billing so that we may better assist you.
Thank you for using our service, we appreciate your business.
Anthony P.
Customer Care Specialist
Thank you for contacting Customer Support regarding your double charge under itinerary # 11191000xxxx.
We apologize for the inconvenience. We have reviewed your email, however we are requesting for you to email us back with more information regarding your double billing so that we may better assist you.
Thank you for using our service, we appreciate your business.
Anthony P.
Customer Care Specialist
3/28: After no response or acknowledgement, I resent the last email to "[email protected]".
... I have yet to hear back from anyone. Not stellar service at this point.
Apr 6, 2013, 10:16 pm
#25
Join Date: May 2004
Location: Los Angeles
Programs: US Air, AA, starwood gold, hilton gold, priority club
Posts: 132
March 31st LA Times Travel section had a very prominent review of this site by Jen Leo who reviews travel websites every Sunday. She liked it. She also said that if you want AA miles, you should try Rocketmiles.com-"a similar site".
Apr 7, 2013, 9:45 pm
#26
Join Date: Dec 2012
Location: Los Angeles
Posts: 306
My Experience
Completed a stay 2/22, and somewhere on the website it said to wait 2 weeks for miles to post. Miles posted to United 3/7. Nice to get something when I had to stay at a hotel I wasn't going to earn loyalty points with.
Here's a link for a 250 mile bonus if you sign up AND book a stay.
https://pointshound.com/koabdh
Here's a link for a 250 mile bonus if you sign up AND book a stay.
https://pointshound.com/koabdh
Hope that doesn't happen,have to check my statement.
Jul 3, 2013, 11:04 am
#27
Join Date: May 2012
Location: New England
Programs: DL PM, HH Gold, the rest come and go
Posts: 313
Get Level 3 status for free, instantly: http://freequentflyerbook.com/blog/2...ng-pointshound
Jul 5, 2013, 10:39 am
#28
Join Date: Dec 2012
Location: Los Angeles
Posts: 306
Get Level 3 status for free, instantly: http://freequentflyerbook.com/blog/2...ng-pointshound
Jul 5, 2013, 11:44 am
#29
Join Date: May 2012
Location: New England
Programs: DL PM, HH Gold, the rest come and go
Posts: 313
Get Level 3 status for free, instantly: http://freequentflyerbook.com/blog/2...ng-pointshound
Aug 5, 2013, 4:19 pm
#30
Join Date: Dec 2009
Posts: 27
Absolutely agree. I had this same issue recently for a Candlewood Suites stay (Priority Club). The hotel thought I booked through Expedia and I was not awarded any points/stay credit. I contacted PointsHound and they said that the rate I used did not qualify for double-dipping. I asked for an explanation and they basically said while they award miles/points with their partners, they cannot guarantee that the hotel program will do the same. This is blantantly opposite of what their site says. If you value your elite status, I would stay away from PointsHound.