How to get to baggage office in CPH (Terminal 2)?
Jul 27, 2014, 4:59 am
#1
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Join Date: Jul 2014
Location: SFO/HKG
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How to get to baggage office in CPH (Terminal 2)?
I finally know the answer to this! But didn't find this process to be very straightforward so just wanted to share my findings.
The baggage claim office is located inside the controlled area (like most EU airports I've been to). There are set times where there will be a person working for the airport will escort you into the restricted area. Getting to the point could be a little confusing (at least in Terminal 2). Keep walking to the end of the arrivals area where you'll see a stream of people coming out. If you're facing the arrival doors, make a left into the last hallway (you'll see Starbucks and the SAS ticket office). Look on the left wall and you'll see instructions for the baggage claim office (opposite wall of Starbucks). The instructions tell you the contact number to make an appointment (don't bother calling if you select the prompts that indicate you are still in Copenhagen) is a section on the bottom with pick up times:
For SGH (SAS Baggage): 9am, 10am, 11am, 12pm (sign says 12am but they probably mean 12pm), 2pm, 4pm, 6pm, 9pm
For Aviator: 9:30, 10:30, 11:30, 12:30, 14:30, 15:30, 18:30, 21:30
(Side note: I just noticed that SGH uses 12h time and Aviator uses 24h - interesting!)
So if you wait there around those times, you're likely to run into someone wearing a neon green shirt with the CPH logo on the upper left near their shoulder.
They're the ones that will escort you in and will stay with you through the entire process (if you speak English, you don't need a translator as the Danes speak very good English - better than the Dutch if you ask me). If you filed a claim at CPH, then you know what the process is like so hunker down. If you didn't, you'll need to first take a number (the employee will assist). It's like waiting at any bureaucratic office so I would recommend chatting up the person accompanying you if you feel so. Mine was a college student studying broadcast and film. She was very friendly and easygoing, and it's definitely a good way to help pass the time. If you're not intimately familiar with Copenhagen (or any city for that matter), it's a good idea to ask the locals (she said Copenhagen is a very relaxing place).
The baggage claim office is located inside the controlled area (like most EU airports I've been to). There are set times where there will be a person working for the airport will escort you into the restricted area. Getting to the point could be a little confusing (at least in Terminal 2). Keep walking to the end of the arrivals area where you'll see a stream of people coming out. If you're facing the arrival doors, make a left into the last hallway (you'll see Starbucks and the SAS ticket office). Look on the left wall and you'll see instructions for the baggage claim office (opposite wall of Starbucks). The instructions tell you the contact number to make an appointment (don't bother calling if you select the prompts that indicate you are still in Copenhagen) is a section on the bottom with pick up times:
For SGH (SAS Baggage): 9am, 10am, 11am, 12pm (sign says 12am but they probably mean 12pm), 2pm, 4pm, 6pm, 9pm
For Aviator: 9:30, 10:30, 11:30, 12:30, 14:30, 15:30, 18:30, 21:30
(Side note: I just noticed that SGH uses 12h time and Aviator uses 24h - interesting!)
So if you wait there around those times, you're likely to run into someone wearing a neon green shirt with the CPH logo on the upper left near their shoulder.
They're the ones that will escort you in and will stay with you through the entire process (if you speak English, you don't need a translator as the Danes speak very good English - better than the Dutch if you ask me). If you filed a claim at CPH, then you know what the process is like so hunker down. If you didn't, you'll need to first take a number (the employee will assist). It's like waiting at any bureaucratic office so I would recommend chatting up the person accompanying you if you feel so. Mine was a college student studying broadcast and film. She was very friendly and easygoing, and it's definitely a good way to help pass the time. If you're not intimately familiar with Copenhagen (or any city for that matter), it's a good idea to ask the locals (she said Copenhagen is a very relaxing place).
