Policy exception to accommodate hurricane Sandy?
Oct 28, 2012, 10:30 pm
#1
Original Poster
Join Date: Oct 2006
Location: YYZ
Programs: AC 50K, Bonvoy PE; Hilton Diamond
Posts: 425
Policy exception to accommodate hurricane Sandy?
I was in New York today and returned my car -- reservation was 'closed out'.
At the airport it became very clear that all flights had been cancelled. I called National and made another reservation for a one way rental so I could drive to my destination. I got back to National and happened to meet a nice associate who said that National will sometimes waive their policy for storms like Sandy whereby they will credit you for having rented two cars in one day.
I have Emerald Aisle access so when I got to the check out, the cashier had no clue what I was talking about. Instead of arguing, I used the 'new' reservation I made by phone because I wanted to just hit the road.
Now that I'm home -- 8 hours later -- has anyone had any experience with this??
At the airport it became very clear that all flights had been cancelled. I called National and made another reservation for a one way rental so I could drive to my destination. I got back to National and happened to meet a nice associate who said that National will sometimes waive their policy for storms like Sandy whereby they will credit you for having rented two cars in one day.
I have Emerald Aisle access so when I got to the check out, the cashier had no clue what I was talking about. Instead of arguing, I used the 'new' reservation I made by phone because I wanted to just hit the road.
Now that I'm home -- 8 hours later -- has anyone had any experience with this??
Oct 29, 2012, 6:34 am
#2
Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 23,506
Oct 29, 2012, 7:12 am
#3
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
I'd call the Emerald Club call center for this one, I've had good luck with them.
That said one rental credit won't change your life so I'm not sure how far it's worth taking.
That said one rental credit won't change your life so I'm not sure how far it's worth taking.
Oct 30, 2012, 1:46 pm
#4
Original Poster
Join Date: Oct 2006
Location: YYZ
Programs: AC 50K, Bonvoy PE; Hilton Diamond
Posts: 425
I was in New York today and returned my car -- reservation was 'closed out'.
At the airport it became very clear that all flights had been cancelled. I called National and made another reservation for a one way rental so I could drive to my destination. I got back to National and happened to meet a nice associate who said that National will sometimes waive their policy for storms like Sandy whereby they will credit you for having rented two cars in one day.
I have Emerald Aisle access so when I got to the check out, the cashier had no clue what I was talking about. Instead of arguing, I used the 'new' reservation I made by phone because I wanted to just hit the road.
Now that I'm home -- 8 hours later -- has anyone had any experience with this??
At the airport it became very clear that all flights had been cancelled. I called National and made another reservation for a one way rental so I could drive to my destination. I got back to National and happened to meet a nice associate who said that National will sometimes waive their policy for storms like Sandy whereby they will credit you for having rented two cars in one day.
I have Emerald Aisle access so when I got to the check out, the cashier had no clue what I was talking about. Instead of arguing, I used the 'new' reservation I made by phone because I wanted to just hit the road.
Now that I'm home -- 8 hours later -- has anyone had any experience with this??
Just got this email from National Car -- in response to my request to refund one of the car rentals I had:
************************************************** **************
Dear Sam_AE,
Thank you for your email.
Please be advised that I have refunded $91.16 to your Visa credit card for your rental agreement number XXXXXXXXX.
If you have any further questions or concerns, please contact us.
Sincerely,
Renee